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October 2023 by Vicki Lawlor
Can be hit or miss I didn't want my shih Tzu shaved but he came home bald ?
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August 2023 by Julie Mann
Yesterday, I had appointments for my two dogs (80 lb. and 60 lb.) for baths which I was told included nails, anal glands and ears for $40 each. Their rule is you must drop off your dogs between 7:30 and 8 a.m. I have not used TSPR in a very long time due to a boarding issue but I thought I'd give the grooming a try. They said they would call me when they were ready so I was thinking around 1 p.m. would be reasonable. So I waited.... Finally, at 2 p.m. I called and said I was on my way to pick up my dogs only to be told they would be ready at 2:30 but that was okay because I was on my way. I waited in the parking lot until it was 2:30 exactly. When I went in Ms. Thang at the computer told me my total was $133!!! and told me they did not do a $40 package. I said when I called to ask, that is what I was told. Ms. Thang would not listen and was rude expecting me to pay right then. I said I was going to wait on paying until I saw my dogs. They had been there 6 1/2 hours or more. My big guy was stressed to the max and both were still a little damp so that tells me they had just finished them. Hair was flying off of them, so that tells me they were not blown off, when I got home, I used my blower and got a lot of hair off of them. Pitiful, grooming is the service they provide so, why did I have to do more on them when I got them home, especially after an exorbitant charge?? When I questioned "WHY did they have to be there so early?" I was told, they get in all the dogs and then organize what dogs they are doing in what order, etc. LUDICROUS!! What would be the harm in setting appointments with dedicated times for your dogs only. So that tells me my rescue mutts were done dead last. They are easy to wash, they have short hair, and they don't require any "grooming". I was told there was an extra charge for drying, and extra charge for brushing and I did get an extra charge because I wanted their nails cut then use the Dremel on their nails to make them smooth because when they are just cut, they are sharp. I expected the upcharge on the Dremel. No way did I expect the total bill of $133. Ms. Thang at the computer only gave me one printout on one dog but not on the other so I have no idea how this total was ascertained. I DO know that I will NEVER use Towne Square Pet Resort ever again. Suggestions for improvements: 1. Set appointments and pick up times instead of a "group" drop off where all dogs are just held in kennels until workers are ready. 2. Transparent charges for services--NO hidden fees. Maybe even a written estimate given at drop off to put an end to over charging. I realize that might take a little bit of time, but it would prove to customers you run an upstanding service business. 3. Extremely friendly front desk staff and arrival and especially at pick-up. Ms. Thang has got to go. So instead of just voicing my upset, I also gave constructive ideas for improvement. Hopefully, the things mentioned here might make a difference for potential clients in the future.
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July 2023 by Shea S.
Pamela the groomer is awesome!!!! She always does an amazing job and my animals love her. I recommend her!
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March 2023 by Sondra
Super nice staff. My pooch is not thrilled with staying away from home, but he doesn't seem to be overly nervous here. He's clean when I pick him up and doesn't immediately run for food/water
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September 2022 by Damon Smith
Good place to take your dog for grooming.
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August 2022 by Dee Dee Jackson
Love boarding my dog here, so caring.
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June 2022 by Sharon-Joe Peter
The staff was amazing with our new Great Dane pup and with our other dane that had bone cancer. The compassion and time they allow is the best. Very comforting and amazing. Will continue our journey with this office
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January 2022 by Karen Pierce
Thank you to everyone there yesterday for taking such good care of Sherman. It was an unfortunate emergency situation but they got him right in. It was so nice that they answered when I called, were prompt in seeing him, and communicated everything they were doing clearly. Appreciate having them, especially in times like that.
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January 2022 by Susan Qualiana
I HIGHLY recommend Towne Square! Dr Cecil is who my animals primarily see, however other Vets there are amazing and have seen my animals as well on occasions. Dr Cecil will spend the time you need with you and explain everything thoroughly! He really helped us through a tough time yesterday with out sick kitty. We are so grateful for him and his continued patience and kindness!! He truly cares about animals and does his best to help in any ways he can! Sometimes I feel like just a thank you isn’t alway enough for how kind and caring he is, but that’s what I have right now, so THANK YOU Dr. Cecil from the bottom of our hearts!
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December 2021 by Blake Sumner
I have to bring my boy Odin in quite a bit unfortunately. The staff and veterinarians are always nice, respectful and professional. Odin loves going there no matter what. We absolutely adore Dr. Sims and her passion to help.
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November 2021 by Tarin Allen
We love Towne Square! They always treat our doggie, Rufus, like a king. He loves going because they treat him exceptionally! We will use them for all our boarding/grooming needs.
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September 2021 by Jennifer Stinnett
My pups were well cared for
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July 2021 by Todd Wyatt - TRAN
The staff at town square pet resort and town square animal hospital are the best there is they have always taken care of us and our pets would not want trust anyone but them they are the best
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May 2021 by Miss Winstead
Took great care of my girl for a week.
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December 2020 by Deb Howard-miller
They are efficient and good to my dog.
