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August 2025 by Brett Ray
Receiving my delivery was a nightmare, We had ordered flooring, this company was suppose to deliver on Thursday. Called that evening to be told it was on a semi and had to be delivered on a box truck on Friday, Friday I called at 3:30 because I hadn't seen a delivery to be told again it was on a semi it would have to come on the box truck Monday, in the middle of all this I expressed that if someone would've called I could of met him somewhere. But anyways I was told I'd be the first delivery Monday between 7-8. Well it arrived at 12:30 and had damaged boxes? This experience was terrible. I advise everyone to lean away from this company for freight delivery's.
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January 2025 by matthew clampitt
Did not contact me about delivery, left delivery in very inconvenient spot
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August 2024 by Jan Lankford
Several times Estes has failed to show up for a scheduled pickup. They don't even have the decency to call and let us know they won't be there. Even after a no show, they fail to re-enter for pick up on the next day. They have sent shipment for a delivery to Mayfield, KS instead of Mayfield, KY. We have rate quotes that were tripled from what was received. WE have been billed when all the information for third party billing has been entered. As a business, we won't use Estes anymore but some of our customers do.
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July 2024 by Mario O.
You’re better off dealing with people who care. Incredibly unprofessional and the driver banged up the walls inside my restaurant.
When I called, the person I spoke with responded by telling me that next time they won’t do me the favor of bringing the equipment inside ?
Then he said “stop crying about your walls”
Plenty of other options out there
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May 2024 by bonnie vaughn
400lb Piano was delivered on a pallet in front of my home 30 feet from the front door. Driver didn’t bother to call, ring the door bell or even honk as he left the 400lb item. Fortunately a neighbor saw it and covered with a tarp before the rain destroyed it. My bill states i paid a residential delivery fee. After calling and sharing my concern i received nothing but excuses. Not even a hint of an apology. So much for customer service.
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September 2022 by Christie Stiver
I’m hoping this is the right branch of Estes. My driver said he came out of Paducah, so hopefully it is! My delivery driver, Jim, was fantastic. He stayed in touch with me throughout the whole process, and was extremely helpful when he arrived. I live more out in the county off a gravel road, and it can be tricky to deliver to my house when you’re driving a big truck. Jim made it easy, and the process went smoothly. Thank you so much!
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September 2022 by Kerryj “Never stupid” Snoddy
Good place to having your shipping needs done professionally
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April 2022 by Brittany Rose
Bought two vanities. I received a message that they were being delivered and no signature was required… On the message it said it would be put on my porch or in my driveway or in a covered area. It was put at the end of my driveway. When I called I was told it was due to Covid… What does Covid have to do with actually bringing it to the porch or the driveway? Leaving it at the end of the driveway is highly unacceptable. Customer service was the worst do not recommend.
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June 2020 by Bill Birkman
Was supposed to have aheavy bathtub delivered to my home and put in front of my BIG shop building. Told the woman where to put it and gave a good description. INSTEAD it was delivered to the wrong place! Why am I not surprised
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December 2019 by Thomas G
I ordered a stump grinder and chose the option of picking it up at a freight depot. This one is in Paducah KY. I live an hour away so I hitched up my trailer, secured a hand truck to it and headed off. When I got there I was told that I had been assigned the only depot in the area without a ramp and my hand truck would be of no help. An employee and I managed to slide the pallet strapped stump grinder down a steep ramp consisting of the rear gate of my trailer but it wasn't easy or very safe. Long story short : they were not equipped for much besides loading and unloading semi trucks - not sure why the seller chose this place. On the plus side the employees were very nice and helpful, my stump grinder got home safely and as of now I have 2 fewer stumps. Edit - I read the response from Estes and I have to say that I, in no way, hold them responsible for any inconvenience. The seller has the responsibility for choosing freight terminals for their customers to pick up from and should have know people might be I'll equipped to pick up here. As I said, the staff was nothing but helpful, polite and probably bent the parameters of their job description (I'm thinking about the man in the tie and dress shirt that helped me lower my freight down a slightly precarious ramp)
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December 2019 by Jerry Caudill
Great company .Great place to work.Friendly folks to be around.
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December 2019 by Evokj
No ramp to load pick up with forklift. If you choose to pick up at terminal you must manhandle load into pick up
