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February 2024 by Hanny Phanny
I was greeted with warm welcome while approaching the order line. Place is clean and tidy. I ordered little bacon burger and it was huge!! Bacon was crispy and patty was moist. Buns could be toasted more to be crispier. The Cajun fries could be more crispy, it was too soft. Over all I was happy with good service of
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February 2024 by Steven Beadles
This location has shorted me on amount fries the last couple of times going there, yet raised prices again for even less food. I am thinking it's the owner of this place as I never had a bad experience anywhere but this place. Penn Station gives me more fries than this Five guys.
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February 2024 by Marla Barfield Hughes
Good burgers and fries. The menu is confusing.
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February 2024 by Darcy Deming
my dad had just had a surgical procedure done this morning i told him i would take him to 5 guys, we ordered our food i'm vegetarian i ordered the veggie sandwich w the cheese option and some fries and a drink guy at he counter asked if i wanted to add bacon i respectfully declined we waited about 15 or so minutes for our order dad got a cheeseburger and a hot dog. when we got our food he was happy w his i however after paying for the cheese option did not receive any cheese on my sandwich. the employees acted as if they didn't want to be there but they were changing gloves appropriately in the kitchen the floor was very dirty in the lobby as well as the bathroom floor had trash on it as well. toilet was clean and sink would not shut off. there was a trash can overflowing as well by the bathrooms. the fries were actually well cooked this time just wish i had gotten the ingredients i asked for on my sandwich and a clean environment to eat it in.
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January 2024 by sean monroe
after a few years of working in fast food there's no other place where you can find good service like that of just hamburgers, the friendliness of reds donuts, and the taste of home like that of five guys it's not 100% everytime but thats ok the food is good the staff are always nice and serve with a smile I have yet to leave with a bad experience yet!Vegetarian options: there is a vegan burger option made for each order upon request made freshDietary restrictions: with dietary restrictions upon request they will accommodate
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January 2024 by Linda Cotton
Food is very very good. Employees are very nice. But every time I eat here in Paducah the dining area is dirty, other than that I love
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January 2024 by Wendy Allen
Double cheese burger and
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December 2023 by Keturah Reynolds
One of my favorite burger
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December 2023 by Cheri Tidwell
They have great food. They are pricey.
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October 2023 by Clay Bowman
Had 3 choices for lunch. Decided on this five guys instead of Qdoba or Jimmy Johns. Asked for the ketchup to be changed out, and was told they had packets. I insisted on the pump ketchup being replaced and they didn't do it. I watched children try to pump ketchup, and several others. 16 dollar hamburger and fries and the manager wouldn't change it out. I will never eat here again. Personally, I just don't get it. As someone who has run restaurants for a living, this is something I would have done for a customer ASAP. After the small rush, the manager went and changed it out right in front of me. There were 3 other employees on the shift that could have easily changed out the ketchup. For a place that is famous for fries I have no interest in opening 20 ketchup packets. It's called hustle and not many folks have any of that anymore.
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September 2023 by Mike Noss
728 pm 9/23/23: waited 15 minutes for 2 CB and 1 fry. The fries were delicious as usual, BUT the cheeseburgers were NOT fresh- they were dry and hard. The buns were also very dry. They turned away customers while we there, due to running out of beef patties? This is about the eighth time we've eat at various Five Guys locations, and this is the only below-5-star experience my wife and I have had.
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September 2023 by Austin Jones
Went to grab some food around 8:40pm ...website says open till 10...door says open till 10...workers just stared at me when I tried to open a locked door. I don't care if businesses close early...it happens but when it does at least post something on the door. These businesses have become so unreliable with their hrs lately that it's like playing the lottery when you try to satisfy a craving.
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June 2023 by Melissa E.
Great service. Delicious burgers and yummy fries. Would come here again for sure. Friendly employees.
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June 2023 by Mark Edwards
I know people have mixed opinions about Five Guys, but I believe it's one of the best burgers in the industry. I love all of the gourmet toppings like grilled mushrooms, grilled onions, peppers and more! The natural cut fries can't be beat!Parking: There's usually parking always available, occasionally. It can be a tight squeeze.
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June 2023 by John Konertz
Since they recently reopened, it seems the quality of their food has improved.Last time I was there I asked for my fries to be extra crispy ( I put malt vinegar on them, which can make the fries a bit soggy if not cooked extra crispy) the manager showed the cashier how to enter it on the pos system, the told me I am also going to comp. You another order cooked the Five Guy way. There was no need or reason for hom to do this, other than GOOD customer service. Little things like that make a huge difference in my personal opinion of a business. Not saying I have to be offered freebies to be satisfied, but things like that, stay in the back of my mind.But, I'll continue to order my fries extra crispy lol.Their prices are on the high side, but the burger patties are made there fresh. Not a frozen pre-made patty. All Condiments are free, and a very large selection. If your diabetic or on Keto, they will make your burger as a lettuce wrap upon request ( no extra charge)Lastly their fries are freshly cut, not bagged frozen fries.