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December 2023 by David McGowan
This pharmacy used to be our automatic go to, however it seems that the lady working the window seems to be so rude every time we go there, she just opens the window and slams it in your face before you can finish. THEN almost 100% of the time they don’t have the right brand of medicine or they try to substitute with an off brand medicine that we told them we can’t use. Also the lady working the front seems to not know how to NOT scream your business out in front of people (we went inside to get the meds and she kinda questioned why we were getting a specific med) also it happens so often they say our insurance isn’t covering it or etc and we can come the next day and get it resolved I’m so fed up with this pharmacy I don’t recommend unless you don’t care about getting your meds.
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June 2023 by Deeanna Fletcher
Drove and hour to pick up medicine from Hickman ky and the website said it closed at 3:00 on Saturday got there and it was closed needed this medication they had a sign on the door that says closes at 1:00 since February but they neglected to update their website and phone message to let people know that doesn’t live in Paducah why don’t people with businesses update their website and messages so that people will know when they close that shows what kind of business they run ??
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May 2023 by Vickie Turley
I’ve used Strawberry Hills Pharmacy for many years. They are the kindest folks you will meet. They know your name when you walk in the door and they will help you as much as possible if you have a problem. I recently went out of town and forgot 2 medicines. Even though I had recently refilled both prescriptions, Daniel helped me by calling in an emergency supply for my trip. I loved this pharmacy!
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March 2023 by Thomas Curtsinger (Duck)
Don't use this pharmacy.They not only won't have your prescriptions ready when it's time to fill them every month. They also WILL GIVE YOUR PRESCRIPTIONS AWAY TO STRANGERS AS LONG AS THEY HAVE YOUR BIRTHDAY. The won't take responsibility for their mistake or fix it.They gave my pain meds to the wrong person and let my insurance pay for it. Would not fix it. Not professional.
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March 2023 by Michael Pollard
Strawberry Hill Pharmacy is a great place for all your Rx needs. They call you by name when you walk in the door there prices are better than most other Pharmacys. They have even stayed over a few minutes past closing time just so I could make it to pick up my Rx. They are all just amazing people.
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February 2023 by Loudene Gee
Strawberry Hill is a wonderful Pharmacy. Love the staff! It is a small town Pharmacy so there are some things you can't expect like a large pharmacy. You have to stay on top of renewing prescriptions and ordering your medicine timely because they do not have a lot of medicines on hand. That may be because they can't afford to have a large inventory. They are always kind and professional with me. They deliver my medicines to my back door with a smile and a thank you. I am home bound and that is important to me.
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August 2022 by Misty Cummins
They have been slacking lately! I called in my refills yesterday and they are not filled!!! They said “they just didn’t fill them?” I switched pharmacies because this had happened a couple other times but I was assured they had new staff and it would happen again…. Well here we are AGAIN!!!!
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March 2022 by Amy J
A pharmacy who treat possible new patron as if they are drug seekers. I guess if your looking for uncaring, judgmental & are okay with a practitioner who’s not phased by people going without their prescribed medication than I would 100% recommend Strawberry Hill.Nancy, I am sorry I am an inconvenience to you because my current pharmacy is out of my medication and it’s unknown to them when they will receive a shipment and I am out of my legally prescribed medication. I was advised to contact other pharmacies so that I can instruct my doctor on where to send it… I understand it’s identified as a control substance that’s why I am calling to verify. You won’t fill only that medication… well Nancy I very sorry I do not meet the criteria or what you consider a drug seeker to be, that’s the only prescription medication I have.
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January 2022 by Mike Martin
I like the staff and the services but I really wish their communication were better: a phone call, an automated text, anything. I’ve had multiple instances of my doctor calling something in and then I never know if it’s ready or available. I always have to call them only to find: prescription ready, prescription not available, prescription re-shelved (both of the latter require me to get in contact with my doctors office again). I generally use Walmart now for convenience. Wish I didn’t have to but the basics of customer service are lost here.
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December 2021 by Tracy Barrett
Everyone is so helpful that includes the pharmacist I get all my shots here they take customer care to a whole new level... I feel at home at Strawberry Hill ..... Thank you for all your hard work it's truly appreciated know that!!
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December 2021 by Chad Ross
Was able to pick up from there even though I use a different pharmacy
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September 2021 by Gina Gonzales
Lack of basic common courtesy
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July 2021 by Chris B
Staff is always friendly however that does not help when you need your medication. Refills are never ready. When you call them in they don't bother telling you that you don't have refills available so you show up a couple hours later only to be told they had to send off for a refill. They also don't bother telling you when they are out of your medication so you show up to pick it up just to be told "oh we had to order it". Wish they would at least call you back to let you know there is an issue. I don't expect them to compete with their pricing since I know they can't but for the service and cost my family has had to switch everything to Kroger. Never had an issue since switching everything.
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July 2021 by Roger Farris
Too expensive and they treat you like a drug addict for getting a prescription and they had dogs behind the counter
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June 2021 by Just Mizty
I love this little small, hometown pharmacy the big pharmacy you are always having to wait but not at Strawberry Hill! Plus they will deliver should you be down and under the weather. The only thing, I wish they stayed open later. Other than that, you will love the staff. They are always so nice and polite and go out of their way to help you. I just love my Strawberry Hill!