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January 2024 by Sherry Beasley
Great customer service
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December 2023 by Shawn Coursey
Driver was friendly
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October 2023 by Rebel Heart
They are always super helpful and super kind
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August 2023 by Krystall Murphy
Thieves and Trash people. Lazy drivers garbage customer service with the intelligence level of a squirrel. My package was out for delivery at 9 am updated every step of the way including telling me it had been scanned and loaded on the truck before stating it was out for delivery. Waited allllll day. I watched the love update and the ups truck was not more than a couple streets from me and at 530 I get an email saying it was delayed until monday!!! Reality of the situation is the driver was ready to get off work and decided they weren't delivery anymore even though these packaged were suppose to be delivered today. Even worse they knew it would be rescheduled for days after the fact. I called the hub and the lady said I don't know why it was delayed maybe it wasn't loaded on the right truck. Seriously!!! It said in the tracking info that it was loaded up and I could see the trucks location. She didn't know what she was talking about she was just talking to talk. I am so irritated because I needed my packages for a grand opening I have monday and now I don't have what I need and they will be useless by the time I actually get them. Ups is trash, I see now why they are brown because they are s$*t. Never using ups again.
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August 2023 by Krystall Hageman
Thieves and Trash people. Lazy drivers garbage customer service with the intelligence level of a squirrel. My package was out for delivery at 9 am updated every step of the way including telling me it had been scanned and loaded on the truck before stating it was out for delivery. Waited allllll day. I watched the love update and the ups truck was not more than a couple streets from me and at 530 I get an email saying it was delayed until monday!!! Reality of the situation is the driver was ready to get off work and decided they weren't delivery anymore even though these packaged were suppose to be delivered today. Even worse they knew it would be rescheduled for days after the fact. I called the hub and the lady said I don't know why it was delayed maybe it wasn't loaded on the right truck. Seriously!!! It said in the tracking info that it was loaded up and I could see the trucks location. She didn't know what she was talking about she was just talking to talk. I am so irritated because I needed my packages for a grand opening I have monday and now I don't have what I need and they will be useless by the time I actually get them. Ups is trash, I see now why they are brown because they are s$*t. Never using ups again.
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August 2023 by Cody Johnson
I have lived here for over 20 years an I never knew you could ship things from there
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April 2023 by Anthony Esquibel
I have gotten deliveries at my home all week. Even from ups. The one drive said he can't find my home. I went to ups web site but the computer system kept sending me everywhere. I finally got a person on a chat but the conversation lasted over 20 min because I had to wait for them to respond. And got no where. All I want is my package. That's not to much to ask.
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March 2023 by chad mortorff
Tracking app is garbage. Package arrived at hub Saturday 12:34 am, status goes from arriving Monday to pending status. Originally was suppose to be delivered Friday. It's part of a oxygen machine in that box so I'll drive the 45 mins to the hub Tuesday to pick it up myself and make sure the sender knows to not send again with UPS. At least this way I can make sure it makes it to my house and not have to search the property to figure out where it got left when I specify to deliver in garage.
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February 2023 by Tyrone Phipps
My driver made sure I got VA meds even though roads was covered in ice, he could have just said didn’t make it. I extremely appreciate it.
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September 2022 by J.P. Roberts
Absolutely terrible on their tracking system. I do not fault the drivers but UPS cannot get their deliveries worked out and the online tracking system is no help. I see UPS trucks all over all day long and I cannot get a package delivered until after 4 pm. Happens every time! FedEx is always on time and here before the afternoon every delivery. I would not recommend UPS.
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September 2022 by R S
Amazon said, package out for delivery and UPS SAYS Pending. Their starting to be like FedEx, late and unpredictable. And FedEx has been getting better than UPS. So upset if my package is damaged I'm filing a complaint with the government. BBB too. My package better be delivered tomorrow!
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June 2022 by Rebecca Summers
Amazon said, package out for delivery and UPS SAYS Pending. Their starting to be like FedEx, late and unpredictable. And FedEx has been getting better than UPS. So upset if my package is damaged I'm filing a complaint with the government. BBB too. My package better be delivered tomorrow!
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April 2022 by Wes Brunn
What's the point in calling at 7am to make sure they hold a package for you and being told yes, it will be here for pick up so it's not delivered to an old address all the way out in kevil when you live 5 minutes from downtown Paducah but then still being delivered. So obviously someone didn't do their job. So stupid.
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February 2022 by showina smith
Never had a problem with them I always get my stuff when I supposed to get it sometimes early they do what they can
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January 2022 by Derrel Millican
I'm sure glad I don't have to rely on these guys for my business our ups driver's rain sleet or snow always on the go.I have been trying to get partsInto the Calvert City, ky area twice now next day air from 280 miles away both times it has hit a sputter in Paducah, shoul have been delivered on a Friday and both times on Monday,I'm sorry but I'm an OTR driver and I drive in all types of weather conditions and have for over 40yrs and have never been late
