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May 2024 by Tracy Taylor
We were greeted quickly and told that the wait would be about an hour because they were very busy. They were polite and worked quickly with everyone. We did wait just over an hour. Lily helped us with several issues and was very knowledgeable and helpful. We will definitely be back but will try to make an appointment next time.
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May 2024 by dakota russian
I love verzion phones are great only complaint I could have is I got the new internet they were advertising and canceled my xyfinty and the internet is great for games and movies I can have multiple devices on it my only issue is download speed what used to take me a hour and a half with Comcast now takes 13 hours as someone who works a lot it's a inconvenience for when I get home and a game has a update but I'll keep going cuz the internet is cheaper and does work good only down side is the download speed otherwise I love everything Verizon offers.
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January 2024 by Jackie Johnson
Great service.
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January 2024 by xxetq
Stay away from this one go to the one in Benton.
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December 2023 by Virginia G.
Absolutely terrible customer service. I walked in got stared down. Finally a lady came to me and asked what I needed I said I was wanting to talk to her about trade ins. She said very rudely "upgrades" and told me to go online, basically I took that as she wanted me leave.
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November 2023 by Darryl Lancaster
Had an issue with my phone and the young man solved it no time at all.
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October 2023 by Brian Fox
No Complaints
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October 2023 by Rex Williams-42001
Would give zero stars , I have been a Verizon wireless customer for well over 10 years was in the store today 10/26/2023 and apparently a 6'0 tall 240lb black man is invisible, I walked in was never greeted but soon after two women walked in and were greeted before i was even looked at. Horrible organizational discipline and horrible behavior with customers experience.
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September 2023 by Carolyn Courson (CJ)
I went in first thing in the morning to have data from my old phone transferred to my new upgraded phone. They were suppose to have wiped all information from my old phone and would be sending it back to Verizon.After I drove an hour to get home I was busy finishing updating the new phone. I noticed that I couldn't do anything on several apps because they were still showing my old Note 10 as being active.I made 3 calls to customer support with the first two helpers not being able to give me any information. The third call, I asked to speak to a Supervisor and could I please get a local phone number for the Verizon Store I had went to earlier that day. The Supervisor told me that she would do a conference call and put me on hold. When she connected me to the call I heard the Store lady yelling "do not conference any calls". I jumped in and told her that I had been there earlier and that the phone I had left was still not wiped clean yet it was still active on my account and I was afraid someone would get all my personal information off of it. The store lady told me they were swamped and that I needed to come back in. I told her no, I wasn't driving an hour there and an hour back could they please check and make sure the phone gets factory reset. She then asked me to describe who waited on me. I was called rude by this person and I was very drained by having to speak to 3 different people in foreign lands when a Verizon store was 1 hour away and I couldn't get a local number for the life of me.It's a terrible thing when you spend $1,200 on a new phone and have 5 other phones on the account and have been with them for years and not be able to get good Customer Service. And to be called rude on top of it all.Businesses are just in it for that almighty dollar. This is unacceptable in my eyes.
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September 2023 by zach Caleb
Starting to think I’m with the wrong providers since this stores mindset is “if you aren’t buying we aren’t helping”. My wife and I went to this store today to transfer her number from a family member’s account to my account. Jarrett was the guy that approached us and told us we had to do it on the app and call a certain phone number. The man that’s has that phone on his account is older and hundreds of miles away. He was having a hard time as my wife and I were explaining to him how to do it. I we finally asked Jarrett if he could just do it from his hand held by sending the account owner the confirmation text to allow access to the account and do it as it only takes 10-15 minutes to do so. He ignored that and said we are going to have to do it by calling that number. I use to work for Verizon and actually sold my wife her phone. Not once had I been unable to do that kind of ask from my hand held. This is pure laziness and lack of customer service. Im very disappointed that this store has people working there with a lazy mindset. I would stay late to even help someone pay there bill. On top of all this everytime Jarrett got done telling us that we had to call the number he would walk away instead of doing his job. We shouldn’t have to keep calling Jarrett over for help.
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September 2023 by Brenda Hale
They are all very helpful. I've had several concerns and they have resolved all of them. They are very patient with my problems and explained what they were doing.
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July 2023 by D L
Wanted to upgrade to new phone.After waiting over one hour to see an associate..... he pulls up my Info , then tells me he has to go in the back to work up a quote. - that took another 30 minutes. I'm upgrading a phone , not buying a car. He finally came back , and did nothing but but pressure on me to buy extras. All he had to do is tell how much is the phone. Extremely pushy. He was like a bad used car salesmen. Took me nearly 3 hrs to upgrade my phone. They need to make buying a phone easier, qui cker, and no pressureIll not be back.
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July 2023 by Myrna Fredericksen
Will get phone set up with them.
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July 2023 by Francisco Acosta
They don't serve very well, let's say they need to set the prices for the devices.
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July 2023 by Johnny Darnell
Long wait time....expect to wait at least 1 hr
