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May 2021 by Whitney Litteral
I had a great experiencing purchasing my new recliner from Coby! He was very helpful.
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May 2021 by Todd G.
Best customer service. Fair price and high quality. We bought over $9,000 worth of furniture and mattresses. Just a pleasure to work with. We enjoyed the experience. Thank you!
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May 2021 by Teresa Moore
Purchased a Queen bed and Nightstand today at Big Sandy Superstore Paintsville,KY. Judy Burchett was the Sales Representative that help make my final decision easy. Judy was very knowledgeable and friendly. I will be referring friends and family.
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May 2021 by Paula Hardin
The staff was excellent couldn't ask for more professional mined women and men. They went above and beyond to help me and other customers in the store. The store was in excellent condition clean and very homey feeling. I would most definitely recommend not only my family and friends to shop there I would recommend it to anyone. The lady that helped me made me feel confident and very at ease with my decision and I couldn't thank her enough. So thank you to all the sales personal that helped me today.
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May 2021 by Erika C.
Oh this store. I wanted to like it. I really did. It's local and convenient, and I have two very small children so I don't want to drive far in a pandemic, but I will from now on. The first purchase I made here, a couch, starting flaking after 6 months. Thankfully, I had the warranty so they credited me (store only and probably would have been SOL otherwise). So now I have a credit to a store where the first purchase I made fell apart. Ok, so we pick out a new couch (more expensive since I was hoping for better quality) and two new bar stools for my kitchen. They took at least 2 months to get here and when they did, the ottoman was scuffed and had to be sent back. I cancelled the ottoman and ordered two more barstools instead and that took an additional month. When they finally arrived they refused to put them together even though the salesperson had agreed after everything we'd been through. I finally just gave up and ordered them through Amazon which is what I should have done in the first place. Never. Again.
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May 2021 by Brad Anderson
The customer service was excellent the sales woman I spoke to was very helpful she answered all my questions and had my purchase ready quickly. The guys in the back quickly wrapped and helped me load my purchase into my truck. I would highly recommend Big Sandy Superstore and will purchase from them again.
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May 2021 by Maria Preston
I thought that I was getting a great deal and the help I was receiving was genuine. Turns out I was taken advantage of and now I can not trust anyone in this establishment. I bought a floor model washing machine and when I got it home it dumped an entire load of water in my floor. I called and they told me it would be a week before someone could come out to service the machine. That was fine. I called the service department I was given the number to and was told a ticket had not been created for my issue. So I set up the appointment, that added two extra days to the week I was quoted before. I can not wait that long. So I call to speak to the manager about the situation and it turns out the sales person who sold me the damaged washing machine is the manager for that department. So not only was I taken advantage of they say they have a 3 day return policy and I was on day 4. Even though if I would have waited for it to be delivered it wouldn't event be in my home yet. I am utterly disappointed in the way my family has been treated. Now they say they can take it back but it is going to cost me $80! I can't even tell you the disgust I have for this place. I will never do business here again.
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May 2021 by Pansey Brown
The employee that waited on me was very helpful and knowledgeable.. She was a pleasure to work with ...I recommend shopping with them.. Thank you for your service!!!
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April 2021 by Kelli Thomas
I had a very enjoyable experience today. The associate, Anthony, was very knowledgeable and helpful. I had an issue with a gift card and he fixed it right away. The mattress I wanted was in stock and the gentleman that loaded it for me was kind and got the job done quickly. I look forward to shopping here again.
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April 2021 by Nathan Thomas
Easy to buy from. My salesman got me in out of there quickly with exactly what I needed. And Colby was very helpful with our recliner purchase
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March 2021 by Tiffany H.
If it hadn't been for the wonderful delivery guys, I'd rate Big Sandy Superstore a 0! When I walked in to their store BOTH TIMES (1st time to browse options and 2nd time to purchase) EVERYONE of the their staff were sitting down, staring at us like we were thieves, and no one even said so much as "Hello". Horrible customer service. Even the appliance salesman who completed our purchase just ran thru our checkout with no explanations like he just wanted us out. We felt rushed and confused. No one wants to spend $2000 at a store that they're not made to feel welcome in or that their business isn't appreciated! I will not be revisiting this store! Again, the delivery guys were excellent!! They showed up early, were in and out, and were so polite. I paid $80 for delivery, which I feel should honestly be free if you spend over $1,000, but it was worth it to be treated like an actual human. Their text bot system is nice, too. It keeps you posted thru the entire delivery process. You can even see where they're at on a map and it tells you when they're 15 mins away from your doorstep.
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December 2020 by Roy Hall
I bought a 75-inch TV and the helpful salesperson Keith was very helpful and he waited on me in a timely manner I would recommend Big Sandy Superstore for shopping
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November 2020 by Cathy R.
When they arrived and entered my home they were not wearing masks or gloves. At a time when covid 19 cases are at a all time spike I would have appreciated the gesture very much. But beyond that they were very courteous and timely.
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November 2020 by Todd Patrick
Heath very knowledgeable and helpful. Helped me pick out my new tv that their extended warranty, which i had purchased on a prior tv, paid for in full.
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November 2020 by Justin Allen
Heath was a pleasure to work with and was extremely knowledgeable about the products he sold. He wasn’t pushy but was there when we needed him. Great shopping experience!