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April 2024 by Pamula Blanton
Been with this same bank for over 30 years and I have no complaints. Nobody is perfect and if I have ever needed anything. They have always helped. Very satisfied! ❤️
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March 2024 by Austin Caldwell
Terrible place to bank. I certainly don’t recommend if you cash a lot of checks. My partner has banked with them for over a year and i recently opened an account.They treat you like criminals and grill you anytime you need to cash OR deposit a check, sometimes flat out refusing to deposit it even with an option to hold it until it clears. This has happened on more than one occasion and I don’t appreciate the way they treat their customers. I closed my account quickly and will not look back. Very unhelpful and act like they just flat out don’t care.
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November 2023 by Brittany Tackett
BEWARE OF THIS BANK!! They will scam you out of a bunch of money if you don’t have money left over before you get paid again!! They will charge you a ton of fees, even one time if you go 1 penny in the negative. EVEN IF YOU HAVE OVERDRAFT PROTECTION!!! DO NOT BANK WITH THESE PEOPLE THEY ARE SCAMMERS!! I highly suggest chime bank you never have to worry about ANY fees!!
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October 2023 by josh rivers
They just close up and go home when ever they feel like. And then charge overdraft fees, even though i was there to deposit my check an hour before they're supposed to close. And they wouldn't help me instead she was very rude, and acted like I was just being a burden on her.
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November 2022 by Suellen Holbroook
Good people, good service
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September 2022 by Christopher Hall
We were scammed out of 72.99 for a payment that was never made. Spoke with representative from the bank and was told that's how they conduct business. I would definitely not recommend this bank for any reason. They are thieves and crooks.
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May 2022 by shawn cole
Horrible bank. Their post and pending process is a joke . I moved money from one account to the Citizens account to cover a reoccurring monthly bill. The account showed the money transfer was complete and it was available. The next day the money was not in the account showing pending and the bill came through and over drafted . 37.00 bucks it cost me . I called the branch and they were absolutely no help. Don’t use this bank , use Community Trust.
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February 2022 by Alex Cain
Lorie Kirk at the Louisa Banking Center has made converting my accounts to Citizen’s Bank of Kentucky so simple… she is always there to answer questions I may have and assist me in any way she can. Shila and the other tellers are always so friendly when I go in or thru the drive-up to complete deposits. This bank is great for all your personal and business needs. I receive all my statements in an easy to understand way with check and deposit ticket images so I can see what each check / deposit was for. I highly recommend the Online Banking and the App, it’s so nice to be able to see check images, you balance, and pending transactions all as they occur. If you are in the market for a new bank, I suggest Citizens Bank of Kentucky!
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February 2021 by Frank Albergo
I am writing this review on behalf of my friend who was the VICTIM of a scam and lost $100. He called the bank hoping they would be his allie and return the lost money, however he was sadly mistaken when the bank took the side of the SCAMMER AND REFUSED to help him. It's a shame when a bank sides with criminals. I would withdraw every last cent and close all your accounts this bank doesn't deserve to be open. DO NOT USE THIS BANK!
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April 2020 by Jon Butcher
I just had a horrible experience at the atm in painesville. My card was stuck in the atm and they tried to confiscate it. Thankfully we were able to get it back after some runaround. Horrible customer service ?☹
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October 2019 by Brian Baker
Great customer service, always willing to help!
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November 2018 by Ashleigh Eads
I strongly suggest Citizens Bank of Kentucky to all. They are a great bank and have great opportunity for all different financial needs.
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October 2018 by Alex David Rice
They were very courteous.
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February 2016 by Asaad Khattab
I went for a tour there long ago for my school field trip
