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October 2023 by jessica mays
Service department always does a wonderful job!
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August 2023 by George stacy
Have had my 2022 Chevy Silverado there 2 times. It’s making awful noise they let it sit for while before they drive it. I asked if I could drive and show what it doing they said yes but when I got there wasn’t case I had videos of the noise he said yes I hear it. But they wouldn’t even take tire off to check it. Just said can’t find anything. Worst service dept I have ever seen. Definitely do not recommend. I’m scared it’s going to catch me on trip and break down
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June 2023 by Cheryl Bevins
The salesman Chuck Roberts was beyond rude and after I had finalized the signing of the paperwork. Said I caused him to Miss granddaughters party the evening before when I was the Friday, said I took too long test driving the car, jerked my other vehicle door open for me to move it. Got verbal with me when I didn’t want him to take picture for website or Facebook to be posted. Said it was their policy and he didn’t care what I wanted that I was nothing to him. He didn’t go over anything on the Camaro that I bought only thing that he said is for me to push on star bottom as I leave to get that set up as I’m going down the road. It was so bad that I didn’t want him to drive my 2021 Toyota 4-runner Monday to me that I had requested someone else to do it. I didn’t trust Chuck Roberts with my vehicle. That is some of my experience with the purchase of the 2023 Chevy Camaro. Also I felt that rhe financial side was a little rushed and while going over the numbers no paper was given at the time to follow along . I did request a copy to follow along and was told they don’t hide anything but that how he does it. Definitely will not purchase another vehicle or recommend anyone to Hutch Chevrolet. I have never been treated so badly in all my years of purchasing vehicles as I was with Hutch Chevrolet. Very unprofessional.
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June 2023 by Mitch Lester
Everyone was really friendly. Clean dealership. Diff. Will be going back
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May 2023 by Michael Smith
Buddy Jude was knowledgeable, helpful, and kind. We will be back to see him for our next purchase.
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March 2023 by Heather Bailey
I recently bought a car from a used car dealership and purchased the extended vehicle warranty and 2 weeks later the engine light came on and took it to local parts store and had diagnostics preformed and contacted my warranty company and while driving my vehicle stopped and had it towed to Hutch. I repair dept is amazing!! Jeffery the amazing man he has helped me through everything and did everything he could with my warranty company. Jeffery truly is a life saver and a God sent man. I praise him highly just when I thought I was screwed he had worked with the warranty company and got me a new motor and it is all paid for by my warranty company except my deductible. Jeffery truly is an amazing individual, and the repair department is amazing. I just want to THANK YOU ALL!!! God bless each one of you!!! Hutch Chevrolet has a gold repair department and should be thankful they have such wonderful people working for them.
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February 2023 by Allen Haney
Customer service was wonderful. Not top dollar for trade in when buy it and double sale price. I know they have to make money but at least be fair on offer to the customer since they paid asking price for new vehicle which I know they have room to negotiate on
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January 2023 by Hershell Young
Service Department was very courteous and friendly. Same with Parts Department also.
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December 2022 by John Padgett
I had a transmission replace in my truck . Before I took it to Hutch I had no leaks & my 4x4 worked perfect. When I got the truck back, my 4x4 didnt work .I went back to ask about it all the mechanic said was you didn't bring it in for the 4x4 just transmission work . Anyway I had to splice the 4x4 wire my self & as far as oil leak commonsense when you replace or drop a transmission REPLACE REAR OIL SEAL!!!!! It's like you have to baby sit them
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December 2022 by elizabeth wireman
I will say hutch has very great staff that will get you in a nice vehicle and accommodate you in any way they can !!new or good used vehicle
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October 2022 by Tim Johnson
Hutch is full of outstanding and friendly service. My issue is that GM don’t care about their customers. The certified technicians and mechanic’s can’t do their job properly because of being micromanaged by GM. Instead of doing what needs to be done to fix your vehicle they have to follow GM guidelines and do not have the personal courage to make a decision pertaining to your vehicle and service that needs to be done! I have bought my last GM mistake.
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October 2022 by David Fraley
Had my oil changed and tires rotated. They even replaced bad lug nuts with new ones I brought with me. And let me know I have a problem with a seal leaking that is under warranty so they are going to fix it for free.
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September 2022 by Mary Zimmermann
I have completed an internet sale with the Hutch GMC/Chevrolet dealership.It was a very positive experience every step of the way. I worked directly with Anthony King who was courteous, professional and HONEST. The dealership gave me a very good trade in offer and delivered my new used car to me in Atlanta, GA.I highly recommend asking for Anthony King‼️
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August 2022 by Verlon Persinger
Just wanted to give a shout out to Mac Justice and the service deparment. Last weekend I arrived in Paintsville, KY on business only to have my vehicle breakdown. With a great service attitude, Mac rearranged his work and lined up my car to be put on the diagnostic computer while I waited. After determining the failed part getting it ordered for Monday delivery, Mac tried to arrange for a rental car to allow me and my wife to continue on our weekend plans. His grandfather even drove me to 2 different rental agencies to no avail, and even dropped me off at my hotel approx 2 1/2 hours later. On Monday, Mac again re-arranged the shop schedule to get my car in and repaired as soon as the part arrived. l received a call from Mac when the repair was complete just after 1:30 pm. I picked up my car, thanked Mac for everything in getting it turned around in such a timely manner and I drove 10 hours to return home.Mac........You and Your Staff are absolutely the best!!!Thanks again, Verlon Persinger
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July 2022 by J Morgan Chapman
From the time I arrived and greeted warmly by the service representative, I knew this was going to be a pleasant and hassle-free experience. They took my information, showed me to the comfortable waiting area, and asked if I wanted anything while I waited. Their friendly staff and welcoming atmosphere set me at ease immediately. The technician serviced my vehicle in a timely and professional manner and soon had me on my way. This dealership is one of the best.