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June 2023 by Timothy
Car has been sitting and waiting on tcm. Ford said they needed to escalate the issue but failed to for 10 months. You can buy a car anywhere I would choose another for service and purchasing.
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June 2023 by Timothy Moore
Car has been sitting and waiting on tcm. Ford said they needed to escalate the issue but failed to for 10 months. You can buy a car anywhere I would choose another for service and purchasing.
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June 2023 by Gregory Hall
I broke down in Paintsville. They got me in and out in an hour.
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October 2022 by Teressa Click
Good place to buy a car at
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September 2022 by Archie C.
Jay jay Cantrell it was good to see some people that are trying to help me I think you all but its been long since I've been doing that to logging no in to me
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June 2022 by Scott Hall
Had a simple warranty issue. I had the back glass replaced because the defrost contact solder connection to the glass was compromised. Everything would have been fine if the nut that holds the back hatch glass onto the hinge would’ve been installed. Instead it looks like this. I guess it’s left me now to do their work because I can’t pull it out of the driveway in the condition that it’s in.
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April 2022 by Gene Schifle
always my goto place for a new ford
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January 2022 by Brandon Parsons
Great place to buy an new ford
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December 2021 by Delena Ratliff
Very Rude! I can not think of anyone who wants to feel like they are not good enough to purchase a car when walking in the door of a car dealership. I was treated like they did not have the time to even try to sale me a vehicle. Not willing to even talk about lowering any sticker price. I did not take the time to explain that I had already called to purchase the vehicle and was there to see what the payment would be if I raised what I could pay a month.
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November 2021 by ryse night
Put a deposit on a new ford mustang Gt 500 give a 500 dollar deposit and told him it takes 10 working days for my down payment to clear. They sold the car 3 days before my funds cleared. No refund on deposit.
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September 2021 by Bettina Rice
Mother's car has been in queue for service for two weeks and counting now. I am told everyone is out sick? Not even a diagnostics run. I suppose I will have to make arrangements to have it towed to Pikeville to get some answers. I will update this post if they ever look at the car this month!
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November 2020 by Wayne Keeton
1st time dealing with Hutch Ford, definitely won't be my last. From the prompt communication, to the impeccable delivery, service and product. My salesman Johnnie King has been the best. I had hit up my usual dealers looking for my perfect truck to no avail. Johnnie checked all my boxes in less than 2 hours. Ive communicated many times since and its been great everytime. Can't express in words how much I recommend this business. 5 stars!
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September 2019 by Jennifer A.
Went online yesterday and looked at a used car, checked to see if it was available. A woman called this morning around 9:30 and told us that it was indeed available and asked if we were wanting to look at it today. Of course we said yes so she set an appointment for noon. Drove over an hour to get there only to find out that the car we had shown interest in wasn't on their lot but was on a different lot over an hour away. The salesman then says he would call over to see if it could be brought down to where we were, but no one was available because they were on lunch. So he asks if we could wait. Which we do.. we go get lunch and then call back to see if he had heard anything, to which he replied he was about to call they should be back from lunch, mind you this was an hour after we had left and went to lunch ourselves, and still nothing. He then returns our call and says that they had to replace the fuel pump and that the car wouldn't be there until tomorrow. So now not only did we waste over an hour driving there we didn't even get to see the car! So we drove over an hour to eat fazolis and drive home. Needless to say we won't be going back there and they lost a potential sale today.
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July 2019 by Fred Roark
Professional and quick. We appreciate their services.
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March 2019 by C Hall
Large selection of new and used cars parts manager was knowledgeable and very helpful excellent customer service