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July 2025 by Rob Gibson
My father had some trouble getting his phone replaced after he lost it. The manager (?) there said he would still have his original phone number but my dad didn’t understand everything the guy explained to him. He stopped by my house and asked my wife to go back to the store because his phone number on the new phone was different. When they got to the store no sales associate was on the sales area floor. Another customer who was also waiting said “everyone must be in the back room.” My wife knocked on the door going to the back and Billy (the manager?) burst out and demanded she leave his store. He didn’t like her knocking on his door. My wife pointed to my father and said “he still needs help.” And Billy told her to leave or he would call the police. She asked for his full name or his supervisors name and he again told her to leave. He looked at my dad and said “I’m done with you, too.” My wife left for fear of getting in trouble. My dad stayed and I think he got his number changed. We called AT&T ‘s 800 number and they said they couldn’t help us without the managers name and AT&T ID. So now we know why BILLY wouldn’t tell her. Be warned. This store is not friendly to non- tech savvy customers.
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June 2025 by Chuck Perraut
Bryna helped me a great lot today a real great person to work with
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May 2025 by Mona Winburn
Excellent service! Very friendly and helpful!
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May 2025 by Kristine Smits
If it were possible to give a negative number I would. I decided to upgrade my phone and service I was lied to about my monthly bill and when I asked the employees at the paris store questions I was made to feel like an idiot. I know what I was told and the “regional manager” talked to me like a dog
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March 2025 by Bonnie
Devon you told me on Thursday 20th of March that you would meet me at the Cynthiana Store at 5. I stayed till 5:35 and you never came. I called the Paris store and they said you was going to be out till Wednesday. I have been a customer with At&t for a really long time. Today was my 4th attempt for you to straighten out my plan and bill. You directed me to call customer service to get my bill straightened out myself. I called customer service and they said a manager is to never tell a customer to get their bill straightened out themselves. She could not help me and she along with myself called you on threeway and you told me to meet you today to get it straightened out. I have had 5 attempts with you. Today being the 5th and you didn't show up and I waited 35 minutes. This is not acceptable. You are the manager and you told me you would make this right. I Am So disappointed with At&t right now!!
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February 2025 by Mary Trumbo
Came in for a tech issue, was a spectrum customer but now an at&t customer. Wes and Devon are amazing. If anyone needs fiber or phone service come see them! You won't regret it!
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February 2025 by Kevin Flynn
Wes and Devon are awesome! Come see them for all your needs. Came from Tmobile and I'm already loving ATT energy!
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February 2025 by Mary Baber
Absolutely great store. The new store manager is really making an impact on this store. I did not like coming to this store due to past employees but Devon is AMAZING and will recommend everyone to him. He is very customer oriented and is super respectful and knows what he is doing! COME TO PARIS AT&T!! You wont regret it I promise.
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February 2025 by Cody Boggs
These guys are exceptional! Especially the new store manager Devon. Walked in just seeing what my options were for adding home internet and possibly upgrading my wife's phone and, to check over my bill. These guys, we're able to upgrade my phones, hook me up with some new watches, and complete my request for home internet. Even with all the new add-ons, I still left the store with my new bill being $65 less per month. From $270 down to $205 absolutely amazing. 5 stars all the way!!
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February 2025 by Chuck
Devon and Wes were amazing today! Best AT&T store I have ever been too. And Devon the manager needs a raise! Such a wonderful hire. I heard such good things about him. And I came in today and he was amazing!
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February 2025 by Marshall Kee
Was experiencing problems with my phone, Francisca diagnosis the problem straight away. My situation was quickly resolved.
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February 2025 by Sara Padron
I recently had to go into the store to trade in an older phone. I’m not very good with technology whatsoever and Francisca was very helpful in explaining each step that even I could understand.
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February 2025 by Erik Hollon
Wes and Devon were amazing, came in and added a new line and was super fast and they explained everything to where I understood what I was getting. Come here for all your needs!!
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February 2025 by Celina Alas
Wonderful staff and wonderful environment. 10 out 10 experience!!! Definitely recommend
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February 2025 by Chris House
wes sapp is the goat at at&t
