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July 2025 by Rebecca Mitchell
Do not recommended to anyone. Terrible service employees have no clue what’s going on at any given time. I wouldn’t even give them a 1 star but I had to in order to give the review.
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July 2025 by Amanda Coffer
Love the small locally owned pharmacy. I can't say anything but good things about them. They are all great but Mr. Williams is our family favorite. Thanks Bourbontown Pharmacy for refilling quickly and explaining anything we need to know about our medications. Your the best!!
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April 2025 by Sabrina Penney
Very polite and helpful.
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February 2025 by Kasia Williams
Absolutely love this place!
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December 2024 by J. Emmons
10-10-24: If I could give this pharmacy a zero star rating I would. They have changed ownership, and I chalked up a lot of the lateness and difficulties we were having getting our one prescription filled and mailed due to the changeover, but it is beyond that.
I had trouble getting them to mail the prescription the first time, and they advised me to submit for a refill a week ahead of time in future even though they had said 2 to 3 days the first time. I used their portal on September 30th to submit for a refill to be mailed and received an email confirmation from the system that it had been accepted. Ten days later, no update and no prescription mailed. I call and they tell me they have to make this one, but this is not a compounded prescription. It comes premade in a pump bottle, and I spoke with the drug manufacturer to verify that. Bourbontown Pharmacy said they would receive what they needed tomorrow to make it and then mail it. What the heck? So I call them up again and cancel it. I also calmly tell them that we need to transfer the prescription to a pharmacy that can fill it in a timely manner. It shouldn't take several weeks to ship this, but more importantly they shouldn't be saying they are compounding a prescription that isn't compounded.
So then the person I assume is the owner calls us and says some absolutely crazy story about my husband being in there the day before and them telling him he had to bring the box into the store so they'd know what to order and he hadn't. What the hell?
1. This prescription was already in their system and had been filled by them previously.
2. My husband, myself, and daughter are all mostly house bound and severely disabled from chronic fatigue long-covid. We have had to self-isolate to avoid viruses which will worsen our already severe conditions for over 4 years now, and we are together 24/7. I even almost died 1 1/2 years into this due to the cardiovascular damage long-covid caused in my left lung. I barely survived an emergency lung lobectomy. When I say we are sick and disabled I mean it!!! So my husband never set foot in that pharmacy on any occasion!!!
When I confronted him on this, he back pedaled and said we should go to Walmart. We are too darn sick to go anywhere! That was the whole point of having the medication shipped. We are too sick to leave our house and can't risk getting sicker!!!! And your pharmacy made our very difficult life harder for us when it was supposed to help.
So I just had a lovely conversation with Amazon Pharmacy and they are working on getting it transferred. Good riddance Bourbontown Pharmacy!!!!
And it's because you tried to gaslight me and blame us for your shortcomings on multiple occasions that I used my precious energy to write this review. I was just going to leave it be, but you brought this on yourself! Shame on you for what you did to us!!!!!
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December 2024 by Jeffrey Turner
Love the hometown feel.
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April 2024 by Jessica Hopkins
Love this place. Everyone is so nice, and they refill prescriptions so fast.
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March 2024 by Jessica Simone
Love this place. Everyone is so nice, and they refill prescriptions so fast.
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January 2024 by L C
Screwed up prescription. Loud music blasting in the pharmacy …. It recently sold. No thanks …moving somewhere else that is professional.
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November 2023 by Priscilla Stamper
Great staff and always sends text when my medicine is ready and always smiling and friendly
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September 2023 by Roger Henley
Excellent customer service and prompt mail delivery. Best prices I have found on 90 supply. There cash price is cheaper than I get using my insurance.
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December 2022 by Ross T.
As a pharmacist myself who has worked in retail space for quite some time, I hold my review for top notch service quite high.. but Bourbontown Pharmacy delivers the care and service that deserves top notch recognition. Bourbontown is doing pharmacy right by their patients. Customer service, ease of communication, and delivering care that down right demolishes big box pharmacy's. This is how pharmacy should be.
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December 2022 by John Cox
UPS lost a prescription being shipped to me, and Drew drove to Lexington and delivered it to my house. I’ve only had positive experiences in the couple of years or so that I’ve used Bourbontown, but this was above, beyond, and greatly appreciated.
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September 2022 by Dawson Estes
Mary squeezed me in for a last minute COVID test that I desperate needed.
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September 2022 by Dante Webb
Great and friendly environment! Great staff as well!
