-
May 2023 by Nikki B.
My daughter paid extra money to get her passport expedited in February for our cruise vacation, we never received the passport, I had to make another trip to Frankfort Ky to get another birth certificate because her original copy was sent off and never sent back. We received a letter stating it was amended and they needed a reason why. I took the letter to the passport office on Nandino, and the Mexican lady that was at the desk was VERY RUDE AND UNPROFESSIONAL!! She needs to take classes on customer service skills immediately!!!
-
February 2023 by Nicki G.
I like my post office in Encinitas, CA. The people are friendly and helpful, as opposed to the post office in Carlsbad,CA in which I have experienced rudeness and brusqueness.
-
May 2022 by Karen Sterling
Love the Paris/BourbonCo Ky Post Office!Charleston and Michele were so helpful, kind and friendlyThank you!
-
May 2022 by Susan K.
Talk about passing the buck, the Lexington Ky Post Office sorts the mail evidently for surrounding post offices. We did not receive any of our mail that scanned to b delivered for that day. I called our local post office (which is the nicholasville branch) and was told there was nothing they could do.They said Lexington sorts the mail must have never sent it to them to be delivered. REALLY??? Where did it go?? What did THEY do with it?There were 8 pieces of mail that was suppose to deliver and 5 of those pieces were First Class. WE had to cancel credit card because a new one was in this, A check was in it which had to be cancelled and now have to wait another 3-5 weeks to get a new one re-issued. There was a piece from Dr that still don't know results, A piece from the Bank(not sure what was in it)But the Post Office said they were sorry we didn't get our mail but there was nothing they could do about it. Total incompetence.
-
March 2022 by Abril C.
I went to the passport office here and had a rather pleasant encounter with Latasha. I had to get my passport renewed and expedited, She answered all my questions and I could even see a smile through her mask. Service was quick and easy. Thank you Latasha... getting a passport renewed wasn't complicated as I thought.
-
April 2021 by Lisa Kay
I wasn't satisfied with the way they're doing the put your mail on hold thing now it's vacation hold used to it was just regular hold and you could check on it go in and out as much as you want to pick it up now you have to pick it up once and then they cancel the hold back in the day when I actually needed to do this kind of thing it was nice just to know that they could hold it and I could go in and pick it up when Ineeded to. When you're in between addresses or your mail is not coming completely to your new address all the time you know it's good to have the regular hold that way you can hold it and taste you're not getting your mail from the old address.
-
August 2020 by M S.
for the 3rd time in the past 12 months that this post office lost my package or may delivered it to wrong address. I am not even going to go to the main office to complain as I did in the past; because they failed in the past and they simply don't care about how much inconvenience and heartache they cause due to their incompetence and uncaring attitude and zero customer service. Shame on you @USPS
-
November 2019 by Dawn Roe
very informative and nice people have helped me and I think they went above and beyond to help me
-
September 2019 by Cindy Armendariz
Very rude/unfriendly.
-
August 2019 by Jason K.
Went in to deliver a package on saturday Aug 31st and the employee behind the counter was less than helpful. They probably have 20 different types of boxes/envelopes and when I asked which envelope is included with priority shipping, the female employee behind the counter just kept saying, "no, not that one" Finally, I was getting annoyed and asked her to PLEASE come over and help me. Afterwards, the lady handed me her packaging tape and scissors and in a very short manner said, "Here you do yourself" The last straw was when she received a cell phone call in the middle of the payment/scanning transaction and answered it without hesitation. It takes a lot to upset me, but this employee really tried my patience. There was only 1 other customer waiting at the time, so I fail to see why she had to be so short and rude. Im going to be furious if the package doesnt get delivered properly because she was distracted while talking on her cell phone. Pretty crappy customer service.
-
August 2019 by Sarah B.
I take 100 packages almost every week to this location and these ladies have always been so polite and helpful every time I walk thru the door. Great customer service. This is by far my favorite post office and I don't mind driving three exits down from my house to go there because of it. I have one less than a mile from my home but will go to them because of their kindness and efficiency. Added bonus they stay open until 8pm on weekdays and 5pm on Saturday.
-
August 2019 by penn Jersey girl
Terrible, no one answers the phone, usually only pne person at the counter. Negative stars.
-
August 2019 by Tia C.
I came here to get a new passport. I walked in and was helped almost immediately, and the woman who helped me was very polite. Quick and easy!
-
July 2019 by Shonda C.
This is the Central (Main) Post Office for Lexington. If you want to ship something out of town quickly, then I suggest you make a stop here instead of the other locations. Each of my visits have all been pleasant enough. I've even visited the Passport Office for a renewal and received my new Passport two weeks later.
-
June 2019 by Victoria
Delivery is always on time, which is great! Though, whenever I request a package to be put on my back porch through informed delivery, the mail carrier still always throws it on my front porch.
