November 2023 by Hunter Merchant
Women working the night shift clearly hate their lives. Overheard them back talking another customer under their breaths after he had walked away after asking a simple question and then had the audacity to be rude when i told them that they should be a little kinder. Get your stuff and get out essentially. There are definitely better Pilots along I71.
October 2023 by Matthew Stevenson
I usually don’t stop and do my ten at Pilots, but this Pilot is different extremely clean and very friendly staff, the showers are biggest showers I’ve encountered on the road, definitely recommended.
August 2023 by Brian Dible
Nothing special, needed gas and this was a stop with comparable prices to the other locations I drove past. I think the Loves just north of this location had a little cheaper prices.
August 2023 by E C
REALLY.. FROZEN HOTDOGS.. Subway closes at 9pm why wouldn't you put hotdogs on an hour before they close so people who've been working all day can get something to eat. Terrible management skills.TV doesn't work and places is dirty.Parking is terrible after 8pm.Definitely not a place to spend the night while traveling.
August 2023 by Andrew Swartz
I stop at this Pilot often when traveling from Cincinnati. The restrooms are always clean and Dunkin always has donuts and coffee. There are not maybe hot food items to choose from with Subway being inside.
August 2023 by Stephanie Palmer
I stop here during my round trip from Louisville to Dayton at least 3 xs a month. Staff is always really nice. The store is always clean and well stocked.
July 2023 by Scott Moore
There are 2 pilots at this exit, and this is not the one to come to. No room to pull up after fueling and not a great entry into the fuel pumps. No reason to come to this one over the other.The store was clean, there’s a subway so no actual complaint there.
June 2023 by Steve Greene
Stopped here to take a nap and use the rest room. Plenty of parking spots for a pickup truck. Inside was nice and clean with a lower level that I didn't explore. The lady attending the counter at 4am was hopping from the coffee station and the register, and diligently working. She inspired me to give 5 stars, keep up the good work
June 2023 by md hobbs sr
Ticks me off when drivers block the pumps when they are done fueling, if they had fueled at all. One driver was in the store for at least 25 minutes while I sat behind him. He came out of the store then pumped fuel then went back in the store after fueling. Another driver done pretty much the same thing except he started pumping fuel and walked in the store while his truck was fueling. Leaving it unattended. I don't know when he came back out because I was finally able to get to a pump and fill up. He was still in the store even after I fueled cleaned my glass and left.
May 2023 by Steven Snider
Hated the experience, dude inside was such a piece of lint and said as I walked away "Good luck with the weight gain." Horrible thing to say to your customers, 1/5 stars, get better and nicer workers.
April 2023 by Stanley Lindsey
The McDonald's customer service sucked I ordered a table order which my food never came I had to go to the counter an the cashier wow the sarcasm an the openly racist treatment I received from the short heavy set white chick wearing the yellow shirt I I could tell she wasn't very educated but I was disappointed an discussted an iam thinking about taking further action because this type of treatment can't be tolerated or excused I will never go in that place again I'll just put gas in my truck an eat somewhere else.
March 2023 by lisa howard
Good location, but the parking lot is oddly arranged, and the semi fuel islands don't allow for many trucks to be in line to wait. The store is clean and staff are friendly. The showers were roomy, but the water did not stay at a consistent temperature.
March 2023 by Zackary Ewing
The manager Amanda is absolutely rude and disgusting towards customers. She spoke to this customer as if the he was beneath her, and from my point of view, it appeared to be a little bit racist, simply because I cannot understand what warranted her to act the way she did. He approached her with a fueling issue, and instead of being polite and offering solutions, she began instructing the customer to not yell and scream (he absolutely was not doing either of those things) and then threatened to kick him out of the store. If she worked for me she would be fired instantly for that sort of behavior.
March 2023 by Jeff Schmid
Haven't been to this Pilot in awhile. Company runs out of the Cincinnati area, so usually if I stop here, just for food. Never had a truly bad experience here in all my years OTR. That unfortunately changed today. Fueled and went inside to get fuel receipt. Looked at Pilot app on way in and had several offers for free items. Decided to take Pilot up on several of them. Cashier could not get item to ring up as free. Natasha, turned to her Manager, Nikki for help. Was told nothing to be done about it, pay for it or don't get it. Not nicely but pretty gruff about it. I rang out and as was leaving, Nikki (who identified as a manager, LOL!) mumbled under her breathe to Natasha, "These truck drivers come in here thinking they can just get things for free..." Just know I would never treat a dog like this, let alone the truck drivers who are the primary source of revenue for Pilot and supposedly whom they proudly serve!
March 2023 by Brian Fernandes
This is most definitely the place truckers don't need to stop for a shower at night on a/the/any weekend.They never have showers available for use because they have only '1' staff on duty and that staff's only duty is to handle the cash register and do odds & ends.BTW, the staff is/are arrogant & rude.