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November 2023 by Emily Chaney
Terrible experience with purchasing and service. I took my vehicle for a repair and they charged me $139 stating it wasn’t a warranty issue. The warranty company told me it would very likely be covered. I opened a case against Walters with Mitsubishi! When the repair is approved I’ll go anywhere but here to have it fixed. The service manager was so incredibly rude to me. Avoid at all costs!
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November 2023 by Matt Lazenka
I am writing a new review after talking to the service manager. I took my Focus to get a recall, and I am told that they didn't replace the purge valve because there were no codes. The fact is I had my engine light come on after driving off the lot. I later confirmed that I had the codes at AutoZone. However, the recall doesn't say that codes are the only thing that requires the purge valve being replaced.2. Check for DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 and for customer complaints regarding any of the following:a. Inaccurate fuel gauge indication.b. Inaccurate DTE.c. Evap-system drivability concerns such as hesitation, rough idle, or loss of power.3. If no to step number 2, repair is complete. If yes to step number 2, proceed to step 4.4. Replace the CPV. This is a one-time replacement and only if required at the time of the initial recall repair.I had two of those three complaints that I shared with the service department. I went back to Bruce Walters and asked them to do the recall correctly. Instead, I get charged a $139 diagnostic fee for them agreeing that the purge valve needed to be replaced. The service manager was no help because he again stated they didn't see codes. If Bruce Walters actually talked to customers, my recall would have been done correctly. Anyway, I replaced the purge valve, and it fixed my issue. I have also had service done with Thornhill. They actually corrected an issue with no diagnostic charges.
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November 2023 by Craig Spartman
I bought my 2018 F150 new from Bruce Walters and have been given great service from them.
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July 2023 by Raini Hawkins
Bruce Walters service department did exactly what was asked of them, and in a timely, transparent, and professional manner. I was however asked afterward what the Ford Motor Co. could do best to improve. This was my answer: Three words Right to Repair. I HAD to bring my 2000 Ford Windstar van in and PAY for PCM "reprogramming", despite owning thousands of dollars in tooling, a bidirectional scanner, and having done the diagnostic and parts replacing. That is the honest and absolutely outrageous ridiculous truth. I believe in right to repair, and my 24 year old van doesn't even comply, let alone the modern vehicles your producing. For car manufacturer's to regain my (and the American People's) trust, they need to make cars that are transparently repairable, even if that means going back to older "less efficient" designs for the sake of ease parts production, maintenance, repair, and overall ownership. Stop putting so much plastic in the engine bay, and figure out how to lobby so that fuel efficiency is the #1 concern for "emissions". Coming from a late 90's baby, who's dream vehicles are the '80-'83 1.6 TD VW Rabbit Truck and '86-'94.5 6.9 and 7.3 IDI F-250-F350 trucks, I dream of buying vehicles that I can maintain and repair myself, and score high efficiency numbers at the pump.
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July 2023 by Kim Weeg
Terrible dealership, advertising vehicles with a blown transmission. Was in contact with them for four days about an Explorer, was told no known problems and scheduled an appointment for 2 pm Saturday, drove 2 hours to the dealership for the vehicle to have a blown transmission. They could’ve called and canceled my appointment. Total waste of time if you plan on visiting Bruce Walters Ford in Pikeville KY. Oh they also said they were taking the vehicle to auction and would sell it for 10,000 ( doubt they will release the blown trans. Info) So beware at the auction for a Black Explorer Sport and take your business to a different Ford Dealer!
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May 2023 by Chris Fite
Over many years and many vehicles they have performed warranty work, services of all sorts tire purchases etc. on mine, plus friends and family I have recommended them to. I can say this with full confidence I have no reason to go anywhere else price, quality of parts, workmanship can’t be matched. As far as Service manager and assistants I feel like I am taking my vehicles to my friends to work on them and it shows thru the end result time and time again. So Ty to all of you for what you do for me and my vehicles and look for to things in the future there.
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May 2023 by Cathy Sears
We were scheduled for a showing at the ford lot by the internet sales team. The internet sales girl even called us yesterday to confirm our appointment. My husband took off work early and drove over a hundred and twenty miles round trip to get to the dealership. We were told that it was at the Chevy lot so we continued and went to the Chevrolet lot. , to find out that the car is a demo and it was loaded out.We were told sorry.
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April 2023 by Alyssa N
I bought a used vehicle a year ago back in march. The engine and transmission both failed in the vehicle before i even had it for a full year. I know it was a risk to buy a used car but i expected to get more life out of it. instead i got less than a year. i paid good money out of pocket for it too.
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March 2023 by Shasta Slone
Did a repair that ended up being completely covered as part of a recall. Ended up getting my car back twice as fast as was told and in great shape. I absolutely recommend this place for repairs.
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March 2023 by Raymond Watkins
This dealership and their employees are a role model for what auto dealerships ought to be like. If you want to be treated with the utmost respect and be greeted with a very fair deal visit this place for your next vehicle. See Dylan Dotson he is great to work with.
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February 2023 by Tonya Marcum
Customer Service and the Sales representatives were extremely friendly nice and helpful. Family-friendly staff and their all about working with the customer to make sure you're satisfied when you're purchasing and/or just looking to buy! Definitely love this place ? if your out there, ask for my daughter... Laura Meade on( second lot.. Ford lot ) She's helpful, and you will get the best service. They're there to help find the right car or truck to suit your needs!!!!
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February 2023 by Know-it-all Fangirls
Bought a vehicle off of them and have had to put more work into it then what i bought it for. car has been nothing but a hassle. do not recommend.
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February 2023 by Sharon Cook
Very poor Services’sNever take back to this service Center!!
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November 2022 by Daniel Ray Willis
Totally a bad experience..months to repair a simple fix @$130 per hour....$805.25 to solder a 4 wire connector to link the p.a.t.s. transcevier by the kry switch?Im feeling ripped off ya lll
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September 2022 by Corey Crisafulli
Worst Ford dealer service center I have ever had to deal with. First I was there for a camera issue that requires about 30 seconds to diagnose (we have 15 of these trucks and it has happened to all of them. I know the routine) they wouldn’t diagnose because “Everyone is busy”.Me: Ok set an Appt.-They give me a date. Three weeks later for my Appt.Today I Show up for my Appt. to be told I missed my Appt. time (even when I showed her my paperwork that said Appt: 9/1/2022 and not a single thing about a time) and that they can’t diagnose because…. you guessed it “everyone’s busy”. But what made me go off the deep end is that 5 people are standing behind the counter hanging out BS’ing. Asked for a GM or Manager to be told there’s no one here. Bruce Walters Ford is by far the worst service center in the USA. Stay Away!!!!
