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September 2023 by Alyssa Morris
Amazing experience and customer service! I love my car! Would definitely recommend!
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September 2023 by Jennifer Goble
Great customer service and very helpful and friendly staff
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September 2023 by William Tucker
Great customer service from an amazing group of guys ???
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July 2023 by Terry Thayer
Had some issues but they took care of them.
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July 2023 by John McClanahan
STAY AWAY!⚠️.I bought a car from them, 2 days later the steering rack blows out of it and a check engine light, so now I have a 1300$ service bill that I have to pay, and I’ve been told “we will get back to you shortly…..” about, 5-6 times. Nobody has ever contacted me, it has been almost a month!!…. worst car buying experience ever!!! such a shame that all my family and friends from Buchanan county buy from there… they will no longer be “Tim Short” customers, TERRIBLE CUSTOMER SERVICE!!!
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March 2023 by Neil Thompson
Theyre not smart, I originally bought my car from them, if they'd work with me on a payment I could afford, they'd make money off my car 3 times, lol, twice me, new customer 3 times, plus make money off my trading it in, guess what, it'd be 4 times they made money off one trade to start
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November 2022 by Beth Wallace
I worked with a sales rep named Mason Builder. He was kind and polite. I had arrived to look and purchase are car at 9am. The car had been on the lot awhile but still had not been properly reviewed and even detailed. Service was slow and even as a cash buyer I was there from 9am to 4pm. I had the car for less than a week, the battery failed due to only 30 cold cranking amps out of 800. Still in that same week the check engine light came on. There was an issue with the transmission on a car I had less then a week. I went back to the dealership maintenance office. They call Mason Builders, the sales rep and he said no she’s stuck with it. I then was advised by the maintenance shop to go directly to the super store. I did and I spoke with Stewart the sales manager, he was kind and agreed to fix the issue. He said, someone would call me in a few days. A week goes by and no phone call. I call back and spoke with Mason again and he tells me he will get me an appointment and call me back. Once again two days pass I hear nothing. I call again and have to get more forceful about getting this fixed. They agreed to take the car now, Thursday two weeks from when originally agreed to service. I was told that day, that an appointment was not need, you just drop off the car and they get it in. I was given a loaner car and that was appreciated. My largest and main complaint is. Efficiency and slightly integrity… doing what you say with out the customer following up or demanding to be treated better. Follow through with task from sales staff was slow and lacking. Nice people honestly, but if your in need of efficacy this is not the place to shop.
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August 2022 by Hannah Hurley
Terrible management sold me three different cars before I actually left the lot in one I was told I could purchase a beautiful.black Chrysler 300 an the sold it off under me and I ended up with a 2016 jeep compass which is now being hauled back down there with the motor knocking after me paying well over 3500 dollars in payments with the promise of them makin it right with me I have three kids and I cannot believe the level of ignorance and disqust they have shown with this purchase I will be contacting the better business bureau something has to be done not everyone can afford to purchase a vehicle everytime they fail to stand up to the standards they advertise .
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April 2022 by Dan Keenan
Dan Keenan is a great salesman
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November 2021 by Elijah Davis
they sold me a truck I was told my truck would be fixed if I took their extended warranty which I did. They took my truck twice supposedly to fix it and after a week each time nothing was fixed. They now tell me that I have to take care of it myself I will never do business with these crooks again.
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November 2021 by Felicia Spencer
They sold me a car 8 monthsAgo and I call for the Finance CompanyTo Come & Get It Because it was a piece of junk it not even drive it because I'm afraid to its in such bad shape and I can't get it fixed because I live on a limited income and they new that..I think it sad what a car lot will do that just for them to make money they don't care about the person that they are saling it to !!
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August 2021 by Jenn Savage
Great and friendly staff go see colie Kelly if u need a new or used ride he can hook u up
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July 2021 by Kris Lilly
I had a very nice salesman and was very helpful but I have since been two weeks trying to get my a/c fixed I else get no answer at all or if I get someone apparently the manager is never there to help with a problem and never calls back and apparently they don't check their used vehicles 300 miles after getting it the brakes started grinding so had to replace them and was supposed to be refunded but that was over a month ago and nothing definitely will not buy from them again
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May 2021 by Barbara Mullins
There nice didn't get anything there
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April 2021 by Lori L. Thompson
Chris Thomas was my sales associate and he did a great job helping me find the right vehicle and then he worked out a great deal for me! I highly recommend and will return for my next purchase!