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September 2021 by Daniel Kelly
Worst customer service ever and won’t answer their phone when you call.
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September 2021 by Vivian Burke
I have been sitting in line for 30 minutes. I have a business to run and I do not have time to sit in a line like this. I could go to my home branch, oh no, I can't because for some odd reason it just closed out of the blue, can't even use the night drop. If service with US bank does not improve then I will be taking my commercial account elsewhere.
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July 2021 by Paula Maynard
The worst branch within the whole area. No one knows what they are doing and are rude.
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January 2021 by Vivian Ro
I have been sitting in line for 30 minutes. I have a business to run and I do not have time to sit in a line like this. I could go to my home branch, oh no, I can't because for some odd reason it just closed out of the blue, can't even use the night drop. If service with US bank does not improve then I will be taking my commercial account elsewhere.
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October 2020 by Amy Conley
They are not a customer comes first bank they are truly working bankers hours can’t even deposit a check after work on Friday have to wait till the following Monday close at 4:00 every day ridiculous
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March 2018 by Norma M.
This bank is in fact in Castlewood, VA, not St. Paul. And given that neither town is more than 3 miles from the other, I have no idea why the bank's location is misidentified on this website. It's not as though St. Paul is a big place and Castlewood a small place. They're both tiny, but those of us who live here can certainly keep them separate in our minds. I have no particular love for big banks, and BB&T is a big one. I feared that at first, but I like the people at this bank (corporate BB&T: take note!). For my needs, the size of the bank really doesn't count; continuity in staff, however, matters hugely. I like and trust Pam and Christine, and they have been at this branch since I started banking there more than a decade ago. I also know, however, that holding on to good staff requires good (or at least not idiotic) management, so I compliment the bank manager, though I don't know her at all. The bank is comfortable for me. All I really require is competence: a bank that doesn't get my account screwed up. But it's nice when you can go to a bank and be called by name, you know? It's nice to actually like the people you interact with rather than simply think, with approval, that they served you well. It's nice to have both.
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July 2016 by David H.
Only US Bank in the area with free member coin counter.
