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March 2024 by setareh Hussein
Bought a valcher from Groupon for oil change. However, i bought it for the wrong location and was supper stressed, I'm glad Jeremy was there because he handled the whole thing and helped me a lot. Supper professional and very friendly, he explained everything and didn't pressure me get anything extra done. Overall, he was very helful.He makes the place more pleasant and welcoming ? definitely recommend this place because of this gentleman
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March 2024 by Padmanabh Desai
Quick and efficient
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February 2024 by Kamilah smith
I had a great experience was in and out. Very professional and great customer service.
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February 2024 by Mason Wampler
Stopped in for a oil change, Aiden the tech was very nice and knowledgeable, he pointed out several issues with my truck and was able to fix it same day, you earned my business
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December 2023 by Debra Levine
Son took his car in for an oil change. The service was quick, The employees were friendly.
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October 2023 by Nova wright
Great service ? they even told me when I got there that I could wait if I wanted on my oil change because it was still clear. Got to love when ppl act like they care
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October 2023 by Brittany Mencotti
Really personable staff when I went today. Although I had to wait a while, they were diligent in letting me know how much longer it would take. Really friendly and helpful during the process and made recommendations for things they couldn’t do themselves. Great service will be returning here.Service: Oil change
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October 2023 by Vanessa Goodrich
Would give 0 stars if possible. Got an oil change from there a couple weeks ago. Noticed my oil started leaking, never had an issue before, nor did they tell me there was a leak when I got it changed. So I took my car back to them, told them it was leaking, they looked at it and said it was coming from on top of my filter and that the filter was loose. But not to worry they tightened it and that should fix the problem. I asked them if it needed to be topped off, they told me no, my oil was full. So I drove off, went to Costco for grocery run, and noticed on my way home, my car started making a weird noise, oil light came on, so I called my dad who then had it towed to a mechanic, who told me I threw a rod and that my oil was almost completely depleted and dry. Called the westport location 4 times, in which my calls mysteriously got dropped. I know there is no way to prove it was their fault. But I'm 100% sure it was. I had zero problems before this, and was always on time for maintenance with my car. Lessened learned, convenience is not always best. I will never go to another valvoline again. Here I am with a rod thrown threw my block, needing a new engine. DO NOT GO TO VALVOLINE!
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August 2023 by Latoia Stafford
Definitely wouldn't recommend...Zero star service. I waited over a hour before someone even spoke to me and when they did it was to tell me they wouldn't be able do my oil change they close at 5pm....5:10pm I'm now receiving a Oil change because I wasn't leaving without it...SMH....
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August 2023 by Tony P
That place is TRASH!! I've changed my oil there for 12 years. The past couple time I was there, they would come out and say, " I'm sorry, sir. We don't have the oil your truck takes. Ok, so I would go buy the oil and bring it to them they would give me attitude because of that, but they would change my oil. Today, I stopped by. I had my oil and filter with me. Since the kids didn't want to work. They came out with a new excuse. THAT MY TRUCK IS TOO BIG TO SERVICE IT. Are you kidding me. I told them that for 12 years, I had my oil change in that location. All they said was I'm sorry. I'm DONE with damn valvoline.
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July 2023 by Jake Bruce
I visited this location 6–28–2023. Initially, the service was great and I was able to use a coupon to get my oil changed. Halfway however I was informed that someone had dropped my power steering cap and they could not find it. I was told that they would put in a work order and I could expect it as of today. They still do not have it. Who is going to take responsibility if the pump is damaged while I do not have it properly covered? I use my truck every day to drive to and from work I can’t simply not drive.
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July 2023 by Odes T
The customer here are excellent. They made me feel like family. They are personable. I will drive past the one 6 minutes from my house to go to this one.
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June 2023 by Odesa T
The customer here are excellent. They made me feel like family. They are personable. I will drive past the one 6 minutes from my house to go to this one.
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June 2023 by Rhonda Barnett
This particular store has an awesome group of employees who went out of their way to service my car! I will go back next time I need an oil change!!
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April 2023 by James Brown
# Valvoline ExperienceValvoline Westport Road D+ BBB RatingIssue:Oil pan drain plug stripped. causing oil to leak.Manager Response:It was already that way.Was not told to me when I got the oil change it was stripped.Cost to repair:180.74 at my mechanicsFrustrations1. Did not give me paperwork with correct address. I did not notice that until I pulled the receipt out of my glove box.2. Initial call to Valvoline was told they would contact me 48 to 72 hours. All contacts were made by me.3. Follow up call I was told that my information was updated. Last call (4th) it actually was updated. This is after the manager from the store "attempted" to contact me. Obviously he called the wrong number that was supposed to have been updated on first and second call.Critical Issue:Whether they stripped it themselves or not. They "took" my money did the service knowing this could cause critical damage to my vehicle blown engine, Was not notified on invoice if this was a prior issue. Oil Drain Plug -Checked OK is what was on invoice.Solution from customer service: after 4th call: refund money for the oil change. 46.63. still out $134.11... they know its just a complaint the money is not worth my efforts to fight to get.My cost to get their Service:1. $180.742. My time3. loss of use of vehicle for repairsAt least I got my 46.63 backfor transparency: they did say it was stripped before I got there, did not tell me still did the oil change. Said they have a video of the service, protects them, but don't tell the customer... how true that is I don't know but will take at face value from manager.Valvoline Westport Road... do not go, extensive wait times, not enough employees.Service: Oil change
