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“The container, pads, and delivery were clean and new. Items arrived in perfect condition. While customer service was polite, the communication and synchronization of local office with national office of delivery and pick-up times needs improvement. I received numerous communications with conflicting times for pickup of full and then, empty containers - this created stress and caused me to make several calls to ensure our container would not be picked up before we had a chance to empty it. The very short window of time to confirm pick up of empty container is only available via a phone call and thus is flawed if you are enroute on a plane and can't make a phone call like we were.”
“I recently had the pleasure of working with General Manage Raine and her team at the U-Haul storage facility, and I cannot recommend them HIGHLY enough! From the moment I arrived, Raine went above and beyond to ensure my move-in experience was seamless and stress-free.
Their warm and welcoming demeanor made me feel right at home, and they took the time to walk me through the entire process. Raine was incredibly knowledgeable about the various storage options and helped me choose the perfect unit for my needs. They answered all my questions with patience and clarity, making sure I felt confident in my decision.
What really stood out was the personalized service. Raine took extra steps to ensure everything was set up for my arrival, including providing tips on securing my belongings and even offering packing supplies at a great price. It’s clear they genuinely care about their customers and their satisfaction.
The facility itself is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings are in good hands. If you’re looking for a storage solution with exceptional customer service, look no further than at U-Haul on Morat Ave in Louisville, KY. Thank you for making my move so much easier!”
“I have rented from numerous Uhaul providers and seem to always run into issues like the wrong equipment provided, no supplies offered, poor customer service, and trucks in disrepair. This provider was none of those things. AMAZING CUSTOMER SERVICE!! The gentleman I originally rented from went far above and beyond. Then, when I called to extend the reservation, the person I spoke with over the phone was just as accommodating. I will never rent from another provider. Customer for life here!! Thank you!!”
“They were very kind and understanding. They didn't have the size I needed so gave me a bigger one for the same price which I appreciated and even brought the price down for me and gave me extra miles for the inconvenience.”
“Need to rent a truck, SUV or van? Look no further. THIS IS THE PLACE! I wish I could give them SIX stars.I needed to rent a truck to move just a few things but I needed a truck quickly. I went online to get an estimate and received a very prompt reply from the location. I had a question and they were even able to answer that online and recommend the perfect vehicle. I made a reservation at 9 o’clock in the evening and picked up my truck rental before 10 o’clock the next day. The truck was clean. The process was smooth and easy. Tim, who had responded via email was the gentleman in charge that day and was so friendly and helpful.This was such a positive experience, and we have had several negative ones with other companies recently. We will be back here often and for every van or truck rental in our future. I highly recommend Sternberg!”
“Rayan the manager his such a good person before even do business with he working hard to keep everybody happy even in holiday season meaning his employees and drivers”
“The staff is always so nice and very knowledgeable about any problems we face with our trucks. They always make you feel like a priority and not a burden. Steve is always a big help. Kevin is always willing to help is too even Pam in the rental department is always so nice and willing to help us get a loaner if need be. I love the Ryder that I go to”
“Wheelz N Dealz was very easy to get the Uhaul reserved and picked up from. The location is easy to pull in and out of. I will rent again from him in a few weeks.”
“Great Customer Service. I would not recommend Uhaul Morat Ave in Lyndon. General Manager failed to show up and open up for rental reservations. Had to travel further away for a rental in J-town. Inconvenience as ten men waited for over and hour for the Uhaul truck to arrive.”
“Caitlyn (spelling?) was exceptionally friendly and helpful, even when I unintentionally arrive 5min before close on a Friday! I'll always choose Enterprise over U-Haul when I'm able. It is more affordable, especially if you can get by with a cargo van!”
“The best UHaul service, even better than 2 good locations prior (Eminence KY and Coeur dAlene ID) for truck rentals. Thank you, Val, for your kind and professional attention.”
“Short and sweet no-hassle rental for a Facebook marketplace pickup. The van wasn't there at the time I requested but no big deal. Great service and in my neighborhood. Would definitely use again.”
“I’ve been cleaning up the wreckage of my past and needed an actual “SPACE” to do that. I walked into this specific U-Haul location and was treated incredibly. I was haven’t the single worst day in awhile and KEVIN provided legendary service. He didn’t leave anything out! He went the extra mile and I’m blown away at the customer service in such a tough business. He was slammed and treated made me a priority. I highly recommend them, 24 hour acesss, clean and pristine units. Kevin even had the truck started and the AC going when he walked me out to do my check in! I was truly WOWED!! Hannah is the manager and she’s solid and keeps the main thing the main thing! GO and visit just to expierence their EPIC place! Thank you from the middle of my heart!”
“I can't Thank Dylan enough for all his help in renting my moving truck. I was moving from KY to another state and to say things were hectic is putting it mildly BUT thanks to Dylan at Penske he made my move alot less stressful. He went ABOVE and BEYOND and I'm beyond Thankful.!!! I highly recommend speaking with Dylan who makes your experience amazing bc he truly cares and wants to Make things easier for you.”
“Amazing Uhaul rental experience! Not only was the gentleman at the front was extremely knowledgeable and even changed my reservation to better fit my needs. Very competent and accommodating which is vital during stressful moving times. Thank you!!!”
“Went and got parts. Used to deal with Stoops but since truck country bought them it's a very unfriendly atmosphere so drive a bit further and Mike was awesome in parts”
“I definitely recommend. If you have fragile items to ship, they’re where you go. It’d be sweet if they were closer to the airport, though. I dropped off about a dozen fragile items to ship home to myself because I don’t trust the airlines. I was in and out of the store in maybe 5 minutes, it was extremely fast & straightforward and the price was reasonable. My items showed up at my home near D.C. exactly 48 hours later. Unfortunately, I had 1 item break in transit but I have to admit the packing was great. I called them to see if anything can be done, and the answer was ‘no,’ and while that isn’t what I wanted to hear, it is what it is. If I could only ding half-a-star for the broken item I would. Again: I strongly recommend Fragile Pack if you need fragile glass items shipped.”
“This is the only location that has very good service. Mark is always very helpful. I would suggest going to this place because other uhaul places specially the one in Bardstown Rd have the most arrogant and rude people and even you have a reservation, when you arrive to pick up the truck there is no truck available. The best service is in 535 E Broadway.”
“It's usually pretty good but we rented a truck online and went to pick it up and no truck.the person that rented it hadn't brought it back. So we wer apparently getting the truck contingent on if the other person returned it on time which is a crappy way to run things. Either get more trucks or don't rent out ones you can't guarantee. You're lucky you're getting 4 stars”
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“Amazing customer service. They were accommodating to our schedule and very attentive to all our needs. Cannot recommend them highly enough - 5 stars for sure!!!!”