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April 2024 by Sweepz
Food was old, sandwich was flattened, fries thrown all in the bag, forgot some of our items. Worst Arby’s experience I’ve ever had.
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March 2024 by Bluecor 2099
Waited 10 minutes to order and another 25 minutes to receive food. Seems popular on a Sunday afternoon. Nice interior but so understaffed (3 workers) that they have trouble keeping it clean and there was a long wait to order. They should use kiosk ordering, but the staff was also clearly prioritizing drive-thru orders. DT orders were moving out the window continuously while we waited and waited inside. Whatever happened to first come, first served? Like a lot of places, they keep it cold inside so waiting was uncomfortable.
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March 2024 by Dom Veliquette
My drinks lid wasn't on all the way and the cup was spilt every where when I tried to grab it once again no sauces with my order my food was thrown together will not be ordering from here
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March 2024 by Linda Ashby
Ordered French dip no aujus included. Ordered 2 fish sandwiches and were ice cold.
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March 2024 by Mike mathis
I'm a doordasher and always enjoy the service I get here. Orders are always complete and the wait is never too long. They offer a drink if they are busy and I have a bit of a wait.
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March 2024 by Johnna Rosen
If I could give zero stars I would! This is by far the worst Arby's I have ever been to. We went through the drive-thru and we got two grilled Rubens a beef and cheddar and two fries. The fries were old and hard like they were fried sit in the basket for a long time fried again and then sat in the basket for a long time The grilled Rubens are the saddest thing I have ever seen All I asked for was light sauce and they didn't put any sauerkraut on there very little cheese and very very little meat there was hardly anything except for bread very little sauce and very little meat on both sandwiches. When we went back into the store and showed the manager that there was no sauerkraut and very little meat and that we've never seen a grilled Ruben come like that from any Arby's we've ever ate at and she replied with well my cook Weighs the meat and we always put 3 oz on them when he remade the sandwiches for us we watched him remake them and he never weighed anything All he added was a little bit of sauerkraut and the meat was exactly the same very little no way it was 3 oz but when you look it up it says they're supposed to be 3 and 1/2 oz either way it didn't look like any of the other Arby's Reubens plus when you order at the window they continuously ask is that it is that it anything else before you even get finished talking we will never eat at the Lincoln trail Radcliff Kentucky Arby's ever again and I wouldn't recommend anyone else giving that I read all the reviews after we had already ordered our food and went through this and all of the reviews are one star and say about the same thing sounds like they need to clean house. Also I have photos but for some reason doing this review it won't let me put pictures which is funny I always post pictures on my reviews when I can Good or bad
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February 2024 by Patrick Lewis
Bad bad place didn't make order right milkshake had green stuff on the cup called 4x about food mess ups no answer still food sucks place sucks really making me dislike Arby's a
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February 2024 by Julie Arnold
Incompetent workers in drive-thru. Not short staffed, just lazy and inept.
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February 2024 by zoë h
Horrible experience!!! Took forever to get my food and when I did, it was wrong!!! Went inside to get it right, and they were so rude to me. Acting like it was my fault!
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February 2024 by Tom Wing
Ate and got sick a hr later.
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February 2024 by Marian Grant
Staff was wonderful. Food was hot and fresh!Parking: You can park all the way around the building.Kid-friendliness: All Arby's are kid friendly, they have kids meals and very friendly staff.Wheelchair accessibility: There is a wheelchair ramp going into the building.
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February 2024 by Nick Looney
Drive thru dude sucks. Other than that it's
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February 2024 by Elliott Owens
Food is always messy, some employees are rude, just waited 5 minutes at the counter and didn't see a single person. Won't be coming back.
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February 2024 by Robert Bailey
This Arby's has been good until recently. Now it seems like the good is always cold like it's been sitting forever.
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January 2024 by lynnette canedy
This location has gone downhill. The quality of the food is not what it used to be. My husband ordered a roast beef and crinkle fries and a Rueben for me. The fries were old, cold and hard. I called back to complain and possibly get a credit. I spoke briefly with a manager before we had a bad/broken connection. I tried to call back for over 15 mins and they would not pick up. Do not go to Arby's Radcliff- waste of money.
