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October 2023 by Ned James
My experience with Navy Federal has been nothing but refreshing and stress free ~ due to the fact that Mrs Erika Chamberlain is always patient , pleasant , professional and very informative . She's always nice ~ the ? would be a better place if we had more spirits like Mrs.Chamberlain. Good job Navy Federal...
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September 2023 by Anthony Spicer
I've used a couple of different banks around here in the past and was happy with them for a time before they changed how they do business. I have been with Navy Federal for four years now and am still very happy with them. They don't charge all of the extra fees that my previous bank charged and the people are very friendly. They don't seem to have a lot of locations but you can use any ATM and the fees for out of network ATM's will be refunded to your account at the end of the month (up to a certain limit but I've never it it). It's a debit card how many times do you go to an ATM anyways? I just use it to pay wherever I am, but it's nice for when I'm on vacation or something and need some cash.
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July 2023 by Liz Barnes
As I read some of the comments below, I am shocked. I have been a NFCU member since 1984. I left for a while when I was overseas, but was so happy to see NFCU when they came to the Fort Knox Area. I don't see how you can say that they are lining their pockets. I have gotten great advice on investing with CD's and have always received great service. I have been in the bank when I have witnessed disgruntled customers but have never seen any employee in the bank ever act unprofessional. I truly enjoy banking at the Radcliff branch and don't plan on leaving.
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July 2023 by Jim Guffey
There is now competition between NFCU and USAA banking, auto loans, savings even the Auto Insurance they recommend is cheaper than any Financial or Insurance products offered by USAA! My last auto loan offer from USAA was at 7.9 %, NFCU gave me the same loan at 4%, plus with. GAP insurance.
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May 2023 by cory j
Very friendly staff. I had an issue with my account and I feel like they went above and beyond to get it resolved. Mr. Omar was very helpful through the whole process.
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April 2023 by Sam Signorino
Great folks. Always in and out quickly when I need to stop by a branch. Applying for loans is the easiest at NFCU and they have very competitive rates.
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March 2023 by Alexander Gooch
Took out a loan through a dealership like a bonehead on a Friday. By Wednesday the next week I was at NFCU at Ft. Knox. Brandy took such good care of me. Cut the interest rate in half. Been a member 21yrs and never had a single complaint but Brandy and NFCU saved me $1k a year. She went above and beyond.
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December 2022 by Annette Catledge
To deal with Mr Omar whom blurted out my financial issues to the whole lobby is against The privacy act I have never been so shocked at this gentleman who had the fortitude to interrupt the conversation that I was having with another customer not about the bank not about him we were talking about our old military days and interrupt our conversation just come up between us as we were sitting in the lobby and talk about in a loud voice about my financial issues and why I was there he is rude and needs to be dismissed not removed not moved to another branch.... and is he really a branch manager?
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November 2022 by Dee Murry
Super smooth office & employees are polite
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July 2022 by Michael Box
can't get to talk to any one on the phone in the fraud dep [2hr wait] and the will not take a number to call me back there is some one how has used my info to open acct.
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May 2022 by jervis love
I had to change banks. Omar (the guy that worked the front) at the radcliff, ky branch accused me of cutting the line. I was already in the line (with my wallet and phone left at the counter) and had to go back out to get my ID. In the span of the 15 seconds or so a lady walked in with me. The guy was really confrontational and not what you want to deal with when getting your money. The lady that walked in with me was assuring the bank associate that it's ok, but that wasn't good enough for him. Really caused a scene.I asked to close the account right then and there with absolutely no apology from anyone.Its the closest bank from my home, but it isn't worth the hassle. I really hope Noone has to experience this embarrassing from their bank.
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May 2022 by Thomas Enderton
They should just change the name to Bank of America! It’s all about profits and not the members! I left this bank 2 years ago and recently decided to give them another try and well guess what? It’s didn’t get better it actually just got worse!!
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October 2021 by Omoroje Love
Good work deserve good recommendation I saw testimonies from several people on FB page talking about Miss GEORGE STEPHANIE and i also decided to give it a try if i would share mine also. I made an investment of $500 with her and got $6300 payouts without stress. Thanks alot ma, you are heaven sent i highly recommend her to you all and you will be glad you did.
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September 2021 by Deborah Lewis
My husband and I opened our account several years ago and we have never been disappointed with navy federal services. The people are very kind and professional and they treat you like your special and not just a number. We would and have recommended this bank to family members and friends. ??
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June 2021 by Bean Dorsey
Everyone worked really hard to make me get my loan check same day. Even while all the cards were stacked against it.
