-
January 2024 by Christina Roberts
Aaron's staff were friendly informative and made me feel at home. I didn't feel judged or that I needed to be watched. It was a great day.
-
October 2023 by Tautasha McIntosh
Professional, mannered, and helpful. A joy to deal with.
-
October 2023 by Tony Mays
Good service never any problems of any kind..I recommend this place to anyone that needs to get anything on payment plans!
-
September 2023 by Kait M
I would have gave 5 stars because they are willing to work with you on the payments. Bobby and Alicia both were very nice about my mothers situation and gave leeway to come up with the first and final payments for furniture I rented out for her.. However that all changed when her health declined and she needed to be placed in a home, I had no option but to return the furniture and the people at Aaron’s made it a nightmare!When I initially asked them to come get it all, Alicia told me she will call me back in the same day with a time of when they can come out but she never called me back. I had to call back and they actually did give me a time frame on when they will be coming the next day.. I was good with that.. When the next day rolls around and it gets later in the afternoon, I called and ask if they are still coming, the person who answered had no idea and asked me to call back in an hour, when I did Bobby was pretty rude and said they couldn’t make it out because they were “short staffed” and asked for my mothers property managers info after I expressed concerned of the furniture being locked inside because she had to be out of her apartment (which is a 2 minute drive from Aaron’s location) that day.. They left me with no choice but to load everything up and take it to them.. I was VERY disappointed to see multiple trucks parked out front of the store ready to deliver furniture and a full staff of boys who unloaded mine... If the furniture were to be locked inside the apartment, I think they knew damn well it would’ve been my obligation and responsibility to keep paying on it instead of theirs to talk to our property management about getting to it.It’s really plain to see they are an amazing sales staff of people when you are renting out the furniture but when it comes to returning it, they make you feel like they are trying to con you into keeping it or at the very least keep paying on it. I understand this is business but when people are going through real life situations that can’t be helped, the very last thing we need is an attempt to scam us into paying for furniture that is no longer needed.
-
May 2023 by Phyllis Hall
Been renting from Aaron for many years always had good luck with them
-
April 2023 by katy barrett
Unprofessional. Lady I spoke to on the phone about payment was extremely nasty to me. My account is past due, because of banking issues and my card being stolen. I understand they have to do what they have to do. I've called to schedule them to pick up my mattress 4 times. Each time they did not communicate with each other or did not show up when they said they would. They claim I didn't answer my door. I have 2 dogs that would have gone crazy had they come. If I were avoiding them or trying to shirk the payment, I would have not been calling to reschedule. They need to learn to communicate within their team better. I wouldn't recommend them to anyone.
-
March 2023 by Ryan Cooper
Nice as you come ask for and they will work with you on the down payment?
-
December 2022 by Blake Miles
Would give less that a star if I could. Everything was going well, however, I called on behalf of my friend who ran into financial issues and didn’t have a phone, I called them to inform that he wanted to return his tv because he could no longer afford it. He had a rug that he was renting sent to be cleaned so it wasn’t returned dirty and Alicia (the employee I spoke with) got a real bad attitude and spoke to me (a paying customer) awfully and threatened to peruse charges against me even though the rug in question wasn’t in my name. Kind of ridiculous. I returned my furniture that I was paying for as well. Won’t be doing business with Aaron’s again.
-
November 2022 by Phil Newman
very fair and nice place to work with. prices are awesome and payback options work with customers
-
October 2022 by Lori Orr
The staff was so Amazing, all 3 of them. They helped myself and my roommate. Getting my amazing bedroom set and awesome chair next week. ???????? BTW this is the RICHMOND KY store...
-
October 2022 by Gregg Carney
Very friendly. Very helpful. Good deals. If you need something and can't buy it out right go see them. Thank you.
-
October 2022 by Lori (Mimi)
The staff was so Amazing, all 3 of them. They helped myself and my roommate. Getting my amazing bedroom set and awesome chair next week. ???????? BTW this is the RICHMOND KY store...
-
September 2022 by Matt Slusher
Need to teach your drivers to drive safely and obey traffic laws.
-
August 2022 by Em B
Awesome customer service! Everyone is so kind !!
-
July 2022 by That Guy
They sell used products at new prices. Didn't tell me till after the paperwork was done and payment was made that I was getting a used TV with no box or paperwork. And they wonder why I don't pay them on time. ??
