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November 2023 by Krista Johnston
I worked with Jay and he was great my boyfriend bought a gmc Denali Duly and he was so great with him that when my jeep lease was up, I decided I’d look into buying a Buick, which I had never even was interested in until going to that dealership and I thought I would like to maybe work with them they seem to be better than a lot of other dealerships that kinda give you the runaround. I’m actually from Cincinnati Ohio so driving to richmond for a car really would never be something I would do but I liked J so much that I did. so now a have a buick envision and i love it thanks jay
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November 2023 by Glenda Majors
I had busted a tire on a curb and called to see who they recommended for wrecker service.But after a short explanation that I was a short distance from their service center, they told me they would send a service man to change my tire. At 70 yr old with health problems, I was so grateful. Then when I returned for changing the new tire, everyone was exceptionally nice and efficient. They even topped off the air in the other tires which were low from the sudden drop in outside temperatures. I also had excellent service when I purchased the car in May this year and would recommend Adam's Buick to anyone !
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October 2023 by kenneth morris
Never bought a vehicle here before. Didn’t know I had a great dealership right here in Richmond. Big JAY is my man for future purchases. Honest and straightforward, Highly Recommend..
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October 2023 by LaRell Wilbert
Jay and the team were amazing! He picked me up from the airport after I flew in from another state to pick up a Buick Envista ST. Professional and courteous is how I would describe them all. Definitely buying my GMC Sierra from this dealership in a couple years. Keep up the great work team. Awesome car buying experience!
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October 2023 by Lisa Oakes
We always trust Jay when we need to buy a vehicle! He listens to what we need and finds a vehicle that is perfect for us every time. He has truly become a dear family friend. And knowing that the service department is top notch gives us great peace of mind!
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October 2023 by Christian Bolling
I was very stressed after my car broke down. Jay went above and beyond to make the car buying process as easy and stress-free as possible. He was fun to work with and answered all of my questions. Everyone I interacted with at Adam’s was very friendly and helpful. I will be a lifetime customer!
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October 2023 by Joseph Curcio
I have a newer GMC Sierra 3500.... I was unaware of this initially, but Onstar is switching from 4G to 5G and it is causing major problems with some of the media features of the vehicle which i rely on quite heavily.... nothing was working, and I was quite upset... When I called Greg in the service department was able to set up an appointment within a very short period of time. Between he, Ricky, and Brady they quickly got me up and running.... I am extremely grateful for their help and support.... Very Happy!!!
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October 2023 by Tara S
Had service done on my wheels. They damaged them and didn’t replace them. Asked me to travel over a hundred miles on damaged wheels to look at potential replacements. This is not a proper way to do business. I would not recommend doing business with a place that damages your vehicle and leaves you with the expenses
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September 2023 by Jason Maness
After having my vehicle sit at Jack Burford Chervrolet for a day and a half without even looking at it, I called Ricky and he immediately got my vehicle in and replaced the battery within 45 minutes. Ricky went above and beyond with excellent customer service.
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September 2023 by James Whitaker
they always treat me good and I would never shop for a new vehicle anywhere else. I love GMC they are reliable and they have a smooth ride. with my work I was required to rent vehicles to go on site. each time I rode in a vehicle no matter what brand it was it was not the wonderful driving experience that GMC would give. I am fully retired now but I still like being spoiled in my GMC Truck!
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August 2023 by Tina Smith
As always I was treated with the utmost respect. Their willingness to assist me in getting my new vehicle is absolutely amazing. They make you feel like family. I have bought from them for years and won't change that anytime soon.
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August 2023 by Jeanne Guess
They were so great, made me feel right at home! Paul Todd was awesome! Brady was so kind and helpful with reviewing the car and loading the app on my phone! Thanks to everybody there!
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August 2023 by Adam Fowler
Traveling from Alabama and had an issue with my truck. Called the local chevy dealer who wouldn't even discuss the issue. Called Adams Buick GMC and they worked me in to diagnose it. The diesel mechanic was able to work it in and get me back on the road the same day!
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July 2023 by Darlene Huff
It was to time to service my truck. I called got in the next day. When I arrived Ricky Middleton was there to greet me (always the best customer service). As I was pulling in he heard a noise and told me he would take a look at it. He then came out and told me the problem and fixed it right then! No waiting on parts no make another appointment to fix it. He just fixed right then. I drive 75 miles from my home to Adam’s GMC because I trust Ricky and the Adam’s team with my truck and my safety.
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July 2023 by John Fox
Bought 3 vehicles from Adams. Everyone is always professional, courteous and I feel like I get good deals.
