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“this is an ICONIC bank so much better than all the other banks they can cash checks they can fend off robbers they are like super good at account opening and also at really everything you need from a bank they have super friendly tellers and these like super cool chairs inside but a super efficient drive through as well. I love this bank. It’s a great bank. It’s the BEST bank. Never use any other bank you don’t need to. CVNB is life!!!!! also they have a cute teller named shaun who’s like super good at banks”
“Started my business banking accounts here because the staff is phenomenal. They have exceptional leadership at this bank & go above and beyond in customer service. Chad and Michael are always willing to go the extra mile and are assets to the community!”
“It's the BEST Bank for me so far. I just moved here a month a Go mrs. Lindsay one of the bank officer has help me out set my acnt. Opened up a credit/debit acnt. Also help me with setting up for my online acnt. aswell as w/ e wallet. She followed up monday morning to check for my credit card which she has prioritized in sending out that fri. She is so generous and gaved me a Huge help. I'm happy to have chase as my go to bank. Will definitely recommend. Thank you for such a Great Customer Service mrs. Lindsay.”
“I had a wonderful experience yesterday with Austin. He assisted me with some very serious identity theft issues. He was knowledgeable, kind & empathetic. He helped me get everything straightened out, told me what steps to take next, and provided me with multiple useful resources. He went above and beyond and I could never thank him enough! He made a very stressful and upsetting situation a lot more manageable. Thank you Austin!”
“Fantastic service. Very professional. Helped me quickly establish personal and business accounts. Also, very easy process getting two commercial loans for residential properties. A++”
“We have banked at 1st Trust Bank for over 15 years. Our previous bank charged fees for everything and gave very little to no interest. 1st Trust has free checking (with minimum balance - You must watch your balance), and they give you interest on your free checking! They have always been kind and helpful. They are a great local bank!”
Closed
2110 Lexington Rd, Richmond
Banks
“I switched from a bank called Whitaker at the time (an absolute snake), and have been a lot happier with this bank for the last 7 or 8 years. I've been lucky enough to not find out how this bank would act if my account hit 0 or negative. I've largely stopped using it because Discover offers a cash back debit card, but Discover doesn't do safe deposit boxes or physical locations. The folks in CVNB have always been friendly and helpful.”
“Very nice staff; friendly and cooperative everytime I visit to leave a deposit. Shoutout to Kelly who is very easygoing and helps with various concerns and file discrepancies. This bank is pretty cool!”
“Was in here today with my two girls depositing some money and got to say the lady helping me was the best customer service I have had in a long time. Its like you recruited her from Chick-fil-a. Just thought she deserved the recognition its hard to find good customer service these days.”
“I recently visited this Fifth Third Bank of Richmond with my youngest daughter to help her open a secured credit account, and I couldn't be more impressed with the experience. The staff was incredibly helpful, and Robin, in particular, went above and beyond to make sure we understood everything. She took the time to explain all the details in a way that was clear and easy for my daughter understand. I also love that they follow up a couple of weeks after opening their accounts to ensure everything is going smoothly. It's clear they genuinely care about their customers' financial growth. After this positive experience, I plan to open an account here as well. I highly recommend this branch for their excellent service and customer care.”
“What a great place to Bank, I had a time sensitive issue that had to get done. Mark at the Richmond branch jump right in to help. He guided me through the process, and went out of his way to help me. It was a lot of work on his part, but he did it all with a smile. I appreciate everything he did for me. Thank you Mark and thank you Forcht Bank, give Mark from Richmond a congratulations cake for being a great representative of your bank.”
“Their ATM kept my cash deposit without leaving any recording of the transaction. After trying to get things figured out for several days, I got a call from a bank representative saying they couldn’t find any proof of deposit but added the money to my account anyway. I really appreciated that.”
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“Park Federal Credit Union's service has been better than any bank I have used in the past. Any problem that I've had was handled professionally and timely. I have been a member for over 25 years. Try them you will not go back.”