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September 2023 by Michael Patton
It's the nicest bank I have been in and the people are great and friendly
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September 2023 by Dirk Konyndyk
Andrew and Mickey helped me out of a banking conundrum on vacation. Thanks!
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May 2023 by Luke the Duke
I walked in with about $200 USD in Columbian Pesos. The lady at the counter said I had about 50c USD because she was calculating the bills wrong. I told her she was wrong and she started arguing with me and was extremely rude. I said to give me back my pesos and I'll go to another branch. So I went to a fifth third in Lexington and they calculated it correctly. Then I got my 200 USD.
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March 2023 by Tammy Witt
I have money in my savings and I can’t get my money out that has been in Savings for a Couple Years. Robin Chrisman the Manager is a joke. Don’t Deposit anything in Fifth Third. They said we could take our 10k currently and have to wait four weeks at a time to withdraw our Savings. And further more that pay less than 1 percent on large amounts.
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March 2023 by Rick Witt
I have money in my savings and I can’t get my money out that has been in Savings for a Couple Years. Robin Chrisman the Manager is a joke. Don’t Deposit anything in Fifth Third. They said we could take our 10k currently and have to wait four weeks at a time to withdraw our Savings. And further more that pay less than 1 percent on large amounts.
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October 2022 by Sue “minime”
l Just open a checking account there and Ms Robin was so nice and helpful,l told my friend Charles and he open a checking account there ,if you open account ask for Ms Robin she is smart and helpful,
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September 2022 by Sue Lou
l Just open a checking account there and Ms Robin was so nice and helpful,l told my friend Charles and he open a checking account there ,if you open account ask for Ms Robin she is smart and helpful,
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August 2022 by elizabeth merriman
I have been calling all morning to get help with my account. I called 7 times through out the hour. Decided to just come to the bank and have been waiting in the drive through for a while now and have been pushing the service button and no one has come to help. It is 10:45 am. There should be employees at the windows. I do not ever write bad reviews but today is Monday no body has time for this.
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November 2020 by maynard willie
Always the best and friendliest service!
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November 2019 by Larry Mays
Horrible customer service. And charge a percentage to cash a check drawn on them.
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September 2019 by Daniel Sulfridge
Trying to get anyone over the phone is a joke. I had an issue in which 5/3 made a duplicate deposit giving me an extra 900 bucks. I am an honest person and knew the money wasn't mine. I finally got a hold of a person over the phone after almost an hour of trying. They said the problem would be fixed. It wasn't. I then had to go to a local branch and spent another hour of my time getting it fixed. We will be leaving after our refinance goes through.
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September 2019 by Christy Sulfridge
After they deposited extra money in our account last week, my husband repeatedly tried to call this bank to get it taken out. They never answered their phone. When he finally went over there, they were standing around talking instead of answering phones. Then they promised him it would be taken care of that day, but it took 3 more days for anything to happen. Then they took TWICE the amount out and gave us an overdraft charge! Then surprise, when I tried to call the branch again, there was no answer. I had to spend an hour on the phone with headquarters. My husband and I both spent a ridiculous amount of time fixing not only one but TWO huge mistakes on their end. Terrible customer service.
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June 2019 by Xena Carter
I opened an account for my son when he was 11 and it was a blocked account, he was supposed to be able to get the money when he turned 21. Well he is now almost 22 and still has not been able to touch his money even though we have been to court. He has his national guard money direct deposited in this account which I never had a problem transferring for him, well now all of a sudden he can't touch that money either even though it's money he's earned and not part of the original account balance. Essentially this bank enjoys stealing your money. Wouldn't refer my worst enemy to this corrupt bank.
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February 2019 by Rebecca Anne Spurlock
AWESOME bank.. Nice friendly and free checking ..
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January 2019 by Kat Michelle
Amazing staff super friendly and helpful opened an account and they explained everything