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December 2023 by Time Machines
morons refuse to give estimates over the phoneshow up and the front guy had acute cranial rectal inversionhave dealt with the technicians in the garagethey have much more sense and decency than the broken system
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December 2023 by Grace E.
Today was my second visit here and I'll be sure to continue using them for any tire needs. I had my second flat this season (thanks to roofing in the neighborhood not picking up nails). Both times they were able to work me in. Today, manager William went above and beyond to make sure I was able to get what I needed and on the road in time for work. They are fairly priced and very nice.
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December 2023 by Cheryl Rector
I have always felt like my car issues were very important to the guys that work there. I have always had things explained thoroughly and any questions I had they addressed and explained so I understood.
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November 2023 by Alex Montgomery
By far the worst automotive service I’ve ever experience. About a year ago or so I brought my EVO X here for a simple alignment.. I told the manager that it has a remote start on it (it’s manual) and to put that in the notes and let his techs know. He assured me he would! I told them not to park it in gear. Lo and behold, sure enough they finish my alignment, tech parks it in gear and I watch as my car goes flying onto the curb. Rips my bumper off, tears up my under carriage and about a day later I find that I have an exhaust leak that was knocked loose because of it. Manager shows up about 30 minutes later and says he’s going to “patch it up”, bends my bumper back into place, zip tie undercarriage best they could piece it, etc (which has never been the same since) and I went on my way pissed. Took it to an actual professional shop and fixed everything with about $2,000. While I was still at Firestone one of the techs told me that the same tech that ran my car up on the curb also put the wrong oil filter in another car during an oil change which then caused it to fall out after the customer drove off just a couple miles down the road and cost them a whole engine. Stay far, far away from this establishment. They never owned up to their mistake, offered me anything in replacement or helped out with the expenses they cost me. Pictures are added, I have full proof with receipts, photos with dates, whole 9 yards.
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October 2023 by Kenlee Wireman
I never leave reviews because as a manager myself, I know how important they can be to a business. Today my partner took my car to the shop where she requested an oil change and an overall check up because my car was acting weird. After they checked it, they said nothing was wrong with it and that’s fine but we also requested an oil change which was never done. Once they came back to tell my partner that nothing was wrong with it she said “OK can we please get the oil changed though?” she said that they went back and did something to the car and returned and gave her a receipt of only doing the check up. After that she was just frustrated and ended up leaving. They kept telling her that she just needs to take it to a dealership and even after requesting an oil change. We took it there on a Sunday because they were the only place open and they should appreciate that we chose them for our business. Definitely not a way to win a first time client!
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August 2023 by Pablo Russo
Friendly staff, answered all my questions on a timely and friendly matter. We didn’t have any services done at this time, but will use them in the future.
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July 2023 by Dave S
Very timely service. I was offered a discount that I didn’t even ask for. First time using this facility and will definitely use again. Highly recommended!
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July 2023 by MGONZALESJR
Great customer service. No wait. I did make an appointment. The service manager searched for coupons and got me in and out.
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June 2023 by Laurie Varellas
Evan and Drew and Nick were extremely helpful and knowledgeable when my BMW was driving "wonky" and I needed it fixed asap. They thoroughly went over their findings and explained everything in detail. This is an honest service center and I will be back!Services: Tires
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May 2023 by Grey Amore
This location was great. I like the paperless and email notifications. Anthony was who I spoke with on phone and in person: kind, professional, and pleasure to talk with. I am so glad they were open on Sunday!
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May 2023 by Shane J
Called to get price and they wouldnt use customer provided parts even with a recipe from that day were you bought them. I get a discount on parts at certine places and get parts cheaper then they will provide them for. This place is just money hungrey they want you to buy parts from them so they can up charge you 30 to 50 percent markup on original cost dont go place is trash and will rip you off
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April 2023 by Andrea C
First time, I had an appointment. The appointment was for 1030am, dropped it off earlier. Went and killed time while my car was being worked on. Go and check on my car at 530ish because my call was not answered. They had my car all day and forgot about!!! So I had to make another appointment for my car.
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April 2023 by Kartia Bond
Daughter had a blow out coming to visit. They got us in and 2 new tires in less than an hour!
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February 2023 by Mike Watson
Look, Firestone shops are good to pop in and get some free air in your low tire if you can. Hell you might get them to check all 4. Or maybe you need your fluids all looked over, or a light bulb replaced. Keep it as quick as possible and simpler the better for places like this. Alignments…. No. Front end suspension and steering…. No. Tire balancing and rotation, maybe if you can get like a player coupon or sometimes. Coming from someone who was in and out of the auto tech field for 15+ years - Go to a notable company, usually small local private businesses are the best you’ll get. You don’t want the care of your vehicle to be commercialized. You want to feel safe and sound when you pull in and out. At least better than when you came into the shop.Shop around. Read. Call. Avoid shops that have tire names as company names. Again, just my experience and opinion.
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February 2023 by Debbie Sur
Appointments available and kept by business. Staff appeared knowledgeable. Service performed sufficiently. Prices tad bit expensive but is not today.
