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November 2023 by Shania Caldwell
Shout out Dom Eubanks for making my first “big girl purchase” a breeze. Dom was very patient with my father & I throughout this process, answered all of our questions, and took the time to show me how to operate the vehicle/change settings instead of allowing me to drive off the lot without knowing what I was doing. I greatly appreciate you, Dom! Thanks for everything! :)
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November 2023 by fatima hyder
Just purchased a 2017 Highlander XLE this week. Chris Young made the process so seamless and easy. The first time we met Chris was a few months ago when we started looking for a new car. Chris has been so helpful and was not pushy at all throughout our search for the right car for us. Also want to add how friendly he was with our 2 year old during our visits and helped entertain her while we signed the paperwork. I would highly recommend purchasing your next vehicle with Chris if you’re looking for a car salesman who is knowledgeable, respectful and patient.
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November 2023 by Ashley House
I am absolutely in love with my new CR-V! Thank you so much to the Honda Sales Team, especially Chris House, for making this a great car buying experience. Not my first time doing business with them, and it won't be my last.
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October 2023 by Lauren Etherington
The best car buying experience ever!! Dwight might the process so easy and efficient. I couldn’t ask for a better experience! I highly recommend him to anyone interested in buying a Honda!! To add, I absolutely love my new CRV!
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October 2023 by David Rosenberg
Called from Memphis about an Accord I found on auto trader. Chris Young took my call and gave me a terrific assessment of the vehicle. Drove up and found the vehicle exactly as described. Purchased the vehicle and so glad I made the trip. I love the car, and really appreciate the good work Chris and all the guys did to give me a great experience. Thank you!
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September 2023 by Anastassia Pixler
I recently purchased a brand new 2023 Honda Pilot from Dom at Gates Honda. Since the very 1st day, Dom was extremely friendly, knowledgeable, honest, and gave me tons of advice on which vehicle would make more sense for my family. Throughout the ordering process of the Pilot being built, Dom had wonderful communication (without bugging us lol), and was always available for any of our questions! Let me also mention Alan (manager) who was also extremely friendly and honest who helped make this purchase a breeze! It's hard to find salesmen in the automotive industry who are honest! And they both are! Dom made the paperwork effortless and hassle-free! AND THERE WAS NO HIDDEN FEES! I am extremely happy with Gates Honda, Dom Eubanks, and my Pilot! I have a gorgeous reliable vehicle that I can easily say my kids are safe in! I will be a lifetime repeat customer for any future vehicle purchases! Be sure to ask for Dom! You won't regret it!!
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August 2023 by Ashley Gates
Austin was FANTASTIC from first communication and beyond. He was patient through the process; initially I was interested in a CR-V, then changed my mind to a Passport or Pilot—and he ended up finding the perfect Pilot for my family! I felt completely at ease throughout every step, and appreciate the time Austin spent guiding me through the process. Thank you!
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August 2023 by Aly Foster
I worked with Dwight to make my purchase. He was the first salesman to actually listen to what I wanted and my needs. I was able to test drive a few, look at inventory, and get the SUV I was looking for without any trouble. Finance was easy to work with, I had plenty of options presented, no pressure on anything. Just easy going and customer first mentality all around. I picked it up the next day and they made sure everything was perfect before I left and that I felt comfortable using all of the features on the car. I highly recommend this team. I attempted to buy from every Honda dealer from Lexington, Louisville, Cincinnati, WV, and in between, Gates was honest, easy to communicate with, knowledgeable, and won my business. Thank you!
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July 2023 by Lester S.
Buyers Beware do not trust Mr Bill (Billy Henderson) or his side kick the mysterious Mr Les? Wasted 4 hrs of drive time to fall into predatory style tactics if I was the owner of Gates Family of dealerships I would be embarrassed to have a flimflammer like Mr Bill try to basically do a bait an switch which is illegal by the way I personally have working knowledge of auto dealerships an was drawn in by a really good price that mysteriously changed by thousands an payment that was discussed was off by $167 dollars an was told 0 money down to I owe them $1650 in 30 days? Which is totally different that's no money due at signing there total liar predators buyers beware so I walked out of there dealership promising to do exactly what I'm doing warning people to stay away from there credit rebuilder program there pushing
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July 2023 by Andreya G.
they are scammers they tell you one thing over the phone then it is a whole different story when you get to the dealership. the salesman are all flim flammers and try to fast talk people. i feel like they are predatory salesmen and i would t recommend anyone doing business at this dealership.
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July 2023 by sheila bray
Chris young helped me purchase my 2023 Honda accord. The process was super quick and easy. He gave me every detail about my cars features. Was a very stress free experience overall and the staff was so helpful.
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July 2023 by Emmy Rodgers
I just purchased my first car from them! They were helpful in the process of helping me pick and choose my car. Dwight was the sales person I worked with, and he was really helpful throughout the entire process! I would definitely use them in the future!
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July 2023 by James Newton Meade
Great experience! The car was ready when we arrived. No run around about anything. Everything was as we had discussed prior to arrival. Chris Young was our salesperson and he did an excellent job communicating with us. Probably the best experience I've had at an automobile dealership. We drove 2 1/2 hours to purchase from this dealership and would do it again. The wife is very happy with her very red Honda Civic Sport.
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July 2023 by Catherine Cruz
I called and got Kimberly on the phone looking for a brand new Honda Civic Sport. Kimberly was great, worked fast while I was still at work, and only had us at the dealership for 50 minutes to get our new vehicle. We got the exact vehicle we wanted and were glad we weren’t there long. One thing I hate, is sitting at a dealership for too long. Kimberly was knowledgable, efficient and amicable. Even though this dealership is an hour from home, Kimberly made the process so easy I would definitely go back again!
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June 2023 by Christian L
This was easily the most enjoyable car buying experience I’ve had, especially after dealing with many others who would constantly undermine. I had the pleasure of dealing with Chris who did an excellent job from showcasing cars and finding what I wanted to always being transparent when discussing financials. He was very calm, collected, alwyas willing to help, and genuinely a nice human. I was able to also work with Alan who did an outstanding job of hearing my requests and helping determine the best plan for me. Kudos to this staff as they are doing it right!:)
