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November 2023 by Gwendolyn Williams
On Tuesday, I had a regular oil change at Gates Nissan and had been informed that everything checked out. Nothing needed to be replaced or changed. Four days later, my battery completely died. After I had it boosted, and we got the vehicle running, I contacted Gates Nissan, spoke to Andrea, explained what happened and she told me to come straight there. She was waiting for me when I pulled in. From that minute on, I felt she was going to do whatever needed to be done to fix this issue.She had pulled my invoice from my recent visit and went over it with me, again showing nothing needed replacing, but she was determined to find the problem and fix it. She had the service dept go over everything again, it was determined my battery was toast, and a new one was put on. I was a little miffed over the situation, but I felt Andrea took great care of this and was going to do whatever was needed. Even my wait time at the dealer was minimal. I appreciated her concern and all she did.
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November 2023 by Basil Boggs
Service advisors were very professional, knowledgeable, and courteous. Great communication throughout the repair process. Repairs were completed on time and as promised. Would definitely recommend to anyone looking for great service!
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October 2023 by Shelley Elswick
Voices of Hope just purchased a vehicle here. We had a wonderful experience. Brian McMahan and Nick Simmons went above and beyond by even helping us with connections in the community for after market services. I would definitely recommend them!
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October 2023 by Maria Brown
I was pleasantly surprised by the exceptional customer service I received from Victoria Hobbs and Alladin. I stopped in gates today and was greeted so pleasantly by some service personnel and then again at the parts desk. I love this place and am very happy I bought my new Rogue here. Most of all I’m impressed by the midnight edition Rogue. It’s beautiful and drives like a dream.
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August 2023 by Crystal Fister
All I can say is Chuck my car sales man was absolutely phenomenal along with Nick. They went about and beyond for me in every way! They really care for their customers there. I just wanted to thank them for all their patience with me and my situation. I will forever recommend this car lot!
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August 2023 by Amber Millard
Our salesman Michael (red hair) was amazing, he took us to the multiple gates locations to find the perfect cars for myself and my husband. Not only did he take us for test drives on other lots, but he stayed with us all day and after hours to make sure we were taken care of. Both my husband and myself were able to get the exact cars we wanted and couldn't be happier with our level of service!
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August 2023 by Willie Young
Great people wonderful atmosphere I'll be back For sure. Barn a vehicle is usually really difficult and takes a long time to finally talk them down $2000 however at guess they not only worked with me but they also put 4 new tires on thank you guys Barn a vehicle is usually really difficult and takes a long time to finally talk them down $2000 however at guess they not only worked with me but they also put 4 new tires on thank you Gates..
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August 2023 by David McRae
Special thanks to Scott Boggess of Gates Hyundai, who referred me to Nick Simmons and Michael Harrod at Gates Nissan. This was the best car buying experience I've ever had in over 40 years. They were very efficient and thorough in their correspondence to my inquiries when searching for a good deal and the right vehicle. Would definitely do business with them again, and recommend their entire line of dealerships to anyone. They function like one big team!
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July 2023 by Steve Jaerger
No issues at all. Everyone is very nice and professional. Service is always done correctly the first time and on time. I was greeted upon arrival, vehicle taken back promptly and service performed quickly and correctly. Worth the drive from Lexington. No reason to use any other facility for services that I cannot perform myself. Great people. Thank you.
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July 2023 by Melissa Pheanis
Our sales person was Keyara Hamilton. She was super! made buying a new vehicle relaxing not stressful like most sales people do. When we recommend our friends to Gates Nissan we will tell them to ask for Keyara for their shopping experience.
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June 2023 by Becca Hisle
Excellent service!Thanks to Michael Harrod @ Gates Nissan helping me get my DREAM car this past weekend! Very pleased with my experience! He was extremely accommodating with my needs and wants in a vehicle. So helpful to answer all my questions and overall very professional! This was my first big purchase and he made the process so easy and quick. The staff was so kind to congratulate,10/10 recommend him and Gates Nissan dealership!
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June 2023 by Philip Wiggs
Michael H. Was very helpful when I bought my 2016 Frontier. Made the process easy, wasn’t pushy, and treated me well. Thanks!
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June 2023 by Ashley Bennett
My husband and I were car shopping and although we ended up not purchasing a Nissan, we can't say enough great things about the salesman we worked with, Aladdin. He was courteous, friendly, answered all our questions, and was genuinely a nice person! He doesn't hound or pressure you at all.
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May 2023 by Megan Sebastian
Very pleased with our experience at Gates Nissan in Richmond, KY. They were extremely professional and courteous to our wants and needs. Our sales Rep was named Aladin and we couldn't have asked for a better one. I don't like typical car sale experiences because I don't like to be lied to or tried to get made over. He was very upfront and didn't try to up-sale us either. He was attentive to our wants and needs and respected our wishes. He made the process very easy and laid out the details so we knew what to expect.
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March 2023 by Robert Rose
Just bought a 2018 BMW 320i from Gates Nissan and couldn’t be happier. Just want to give a shout-out to Michael Harrod for getting me in there and out of there with the car I wanted. 10/10 recommend him and the Gates Auto Family.