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March 2024 by Mahmood
I had Steve Couch as my specialist and was happy with how simple and straightforward the process was. Super easy to talk to and discussed any questions or concerns I had.I felt he upheld his duty as a fiduciary which is extremely important to me when dealing with a financial professional.
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February 2024 by Brandi L
I've had way too many problems trying to recover last years tax info, just to be told that even though i verified everything else, I STILL can't access it because I don't have the same phone number anymore.... I guess my social security card wasn't enough???
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April 2023 by Leonard Woods
Very Cold. Acted like he didn't want to answer questions. Didn't even greets us or say more than 5 words to us. Last time dealing with this office. Don't recommend at all.
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April 2023 by Christine Clark
Not only will I never go back to that location, but my experience was SO unprofessional that I may never use H&R block again. The tax preparer (who had 6 yrs experience), got really confused on how to file my taxes with my college age son. He ran my taxes 3 different times..1st time showed I owed over $1,000..then he changed my tax filing status and was clicking through those boxes so fast without telling me what he was doing. The 2nd result was..I owed OVER $4,000!! I asked him to change it back to what it was before and he said he couldn't. Then he had me sign this one. I'm not exactly sure what happened next, (but grateful it happened), but he left for several minutes, came back with another tax preparer, he was told to remove some of the boxes he checked, then my number changed a third time to owing $800. How does an experienced tax preparer get stumped by not knowing how to file a claim with a college age dependent, and have to re-do my form 3 times?? Then he charged me $250 for prep fees and would not apply my $25.00 coupon!! He screwed up my taxes 3 times and would not not give me a discount?? I'm still not sure they are correct. I went back to my hometown H&R Block this morning, to see if they could check them, and to my surprise, they would not help! She said every H&R Block office is a franchise and there was nothing she could do!! The only reason I went to the Richmond location was because my son did not have enough available time to come home and file them at the office we have been using for the past 10 years. But since my hometown office would not double check them...that's enough to make me just switch companies (after 10 yrs) for next season.!!
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March 2023 by Jennifer Johnson
If I could rate Gregory Brackney the lowest of low stars I would. To have someone linked to your company like him is a VERY BAD look for H&R block. We spent an hour on the phone with H&R Block customer service who set up an appointment with him specifically here in Richmond and stated they would be sending him an email explaining our issue so he had a heads up. This man acted as if he didn't want to work from the minute we walked in the door. He hadn't opened his mail the other agent in the cubicle next him came over and asked if he had opened the email and read it which was that point he still hadn't. He just kept saying he couldn't help us and he didn't understand why the IDIOTS at H&R Block sent us to him... We called customer service as we are sitting there and she was trying to find a way to send our information to him so he could view it and assist us and he kept saying he couldn't access it. After 20 minutes it was apparent he was not going to help us as all. Can't ask for a manager because he is been infact the Manager. I would NEVER recommend him or H&R Block for ANYTHING!
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March 2023 by Georgiana Wehrly
Very good experience. Fast and friendly service. We will definitely do our taxes with H&R Block from now on.
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March 2023 by Mackenzie Enyhart
Steve was absolutely amazing. Kind and understanding to my situation and even completed my taxes a couple weeks after my initial filling due to some complications.
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December 2022 by John Turner
Don't even try and call they absolutely WILL NOT answer the phone.
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September 2022 by Dare to Dream Reptiles
He didn't talk to me about anything he was doing or ask me any questions. I am hoping that my taxes were done right. He never told me what any of the fees I was getting charged for, or even the total price I was paying. The only reason I will come back to H&R Block is because I have been using you for years.
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May 2022 by Susan Beck
The staff extremely friendly from my first contact with making an appt. The accountant I met with very knowledgeable and reassuring about my issues with my tax situation.
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May 2022 by Johnathon, Shawna, Ariana Gray
Me and my Loving family went and rented some good movies four 2night.
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May 2022 by John Parker
I have been seeing Gregory to do my taxes for many years, an he knows what he is doing.
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March 2022 by Linda Carpenter
I had a appointment and was taken back soon I entered into H&R,everyone was very friendly, and I was only there 15 minutes, the guy that done my taxes Steve, was really nice, I enjoyed my experience, great job
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March 2022 by Ada Bryant
The main reason is the friendly atmosphere and the gentleman was very detailed as well as taking the time to explain everything to me.
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March 2022 by Courteney Kayse
My tax professional, Steven, was very helpful and understanding and he was able to get me the most I could get back in taxes.
