Kay Jewelers provides a smooth and efficient experience with great service from its wonderful staff. Customers report amazing customer service for tasks like watch battery replacement, link removal, and necklace repair, often completed immediately or in record time. The staff is happy to help with questions in a great no pressure buying environment. The jewelry, including wedding bands, is described as stunning, and the store offers a great selection. Customers highly recommend the service and state they will return.
Wonderful service!! For years I've been a customer at the Winchester Kays. Recently switching to the Richmond location- friendly, patient, accommodating and honest when trying to find a good size with our recent earring purchase. Miranda and her new employee were awesome!
May 2026
Erin and the other lady (not sure of name) were wonderful! 6 stars!!!!
February 2026
Miranda, Autumn, and Forrest were a huge help to me today! Very professional and friendly people!
