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November 2023 by bobby b.
Good people and great places to have your vehicles repaired
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October 2023 by M V (Mr.MudFlap)
They did a good job, but it took 2 1/2-3 months to get my pickup truck back. They said it was due to parts, but it does make me wonder if they subcontracted out the work? Parts would be the excuse i used as well if it was me, i even drove by there once to see if it was being worked on, i couldn't find it but thats not to say it wasn't there. When I dropped it off, their entire facility was packed with vehicles, like lucky to find a parking spot type of full. When I picked it up, it whi uas a ghost town it been so long. But I'm still happy with the repairs and would recommend them.
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August 2023 by Josh Campbell
Kentucky Collision Center did an excellent job on the repairs to my Jeep. After my wreck they worked with my insurance company to ensure all damages resulting from the accident where repaired. They provided honest customer service, and my vehicle is running just like it was before the wreck.Services: Tires
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July 2023 by Dafne
Very professional, clean facility, my vehicle's hail damage repair was exceptional, very impressed! The General Manager leads the team with dependable, honest & respectful customer service!!Service: Body & Trim
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July 2023 by Randall Daugherty
Sent my wife to get an estimate due to hail damage. I have used them in the past and they did a pretty good job. This time they wouldn’t event talk to her. Turned her away. Wouldn’t quote the repairs at all.Responding to KY Collision- I would understand scheduling a time for her to come in for an estimate. However, when our insurance company recommended your business your estimator turned my wife away stating that you don’t work with our insurance. When she pressed and asked for a cash on delivery quote they continued to refuse. There was no explanation other than you don’t do cash invoices (I can understand that) and that you don’t work with our insurance (They wear khakis). There were no other options or explanations given. Must be nice to have enough business to turn away a guaranteed job. On another note- I was able to get a quote for my vehicle from another facility on a walk in, in under 15 minutes.
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June 2023 by Adam Humphreys
10 out of 10 recommend! Car looked like the day I had originally bought it! Very satisfied with the work and team that help me throughout this process in getting my car back to prefect condition! Special thanks to David and Haley for answering all my questions and making this process as easy and simple as possible.Services: Painting
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May 2023 by Vickie Lambert
The team at Kentucky Collision were very professional, told me upfront what to expect and completed the job on time. The staff inside were always polite and the facility is extremely clean.Services: Painting
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February 2023 by Chad Havlicek
I had a wonderful experience at Kentucky collision. Special thanks to Ben for all of his guidance and Hardwork.Everyone did a phenomenal job. The facilities are very clean and organized. I am a very detailed individual and I can tell you my vehicle came back to me having had exceptional quality work performed!I own a business myself and understand how important it is to have incredible customer service, Ben and his team are the standard for customer service.Services: Body & Trim
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October 2022 by Rosalyn Cox
I got zero communication, I had to call continuously to get updates. When I picked up my car there were thing that were not fixed or reinstalled correctly. They fixed them without complaint, but they shouldn't have been passed to me to begin with. Especially after my car was there for a month.
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August 2022 by Big daddy sharpe
Awesome and very professional group here,very impressive and high end quality work,thank you all for everything!turned a disaster back into a master piece!
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August 2022 by Devin A
Great quality of work and kind people.
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August 2022 by Jason Smith
Revising my review after KYC took care of my issue. Originally they had damaged the car during a warranty repair. I was made to pay for it initially but they came back and reimbursed me for the difference. Wish I had not gone through it in first place, and would have rather been dealt with at the point of service. However, they took care of me and that's what matters. I do recommend KYC due to their quality of service and they listen to their customers after the fact.Service: Body & Trim
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July 2022 by Wanda Bradburn
Everything so far has been very good. They are still working on my car.
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July 2022 by Matthew Croucher
Zach took great care of me. In and out and got everything done that I needed quickly. Will be back. Glad they have a location in Richmond!!!!Service: Body & Trim
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April 2022 by Melodie Lincavage
Fixed car exactly in the time frame they quoted. Looks good ad new
