-
August 2021 by Joy Entong
Well first I had to keep chasing for the iPhone case to be delivered even though I paid for express post mind you and then when it finally arrived today they gave me the wrong iPhone case when I clearly ordered an XR not an X! (Unsure if it was intentional and unsure if they’ll even take responsibility and give me a refund)I have never had issues with online shopping ever before, it’s just very disappointing as I would have ordered from them again prior to this experience... totally unnecessary inconvenience to be honest.I wanted to give 0 rating, just to be clear.??
-
May 2021 by eclectic & sass
Well first I had to keep chasing for the iPhone case to be delivered even though I paid for express post mind you and then when it finally arrived today they gave me the wrong iPhone case when I clearly ordered an XR not an X! (Unsure if it was intentional and unsure if they’ll even take responsibility and give me a refund)I have never had issues with online shopping ever before, it’s just very disappointing as I would have ordered from them again prior to this experience... totally unnecessary inconvenience to be honest.I wanted to give 0 rating, just to be clear.??
-
July 2020 by Mona Montoya- Carlisle
This is the second time Miss Monogram has not had my items ready when promised. Get it together already. I was also promised a refund for the last order that was not finished on time, two weeks later and still no refund has been given.
-
June 2020 by Nicole Phoenix
Good luck ever getting anything in a timely matter. They evidently don’t care about their customers or their business.
-
June 2019 by Lola Catron Mayabb
A delightful, quaint, friendly, helpful place to shop for unique clothing lines. Fabrics are so soft and comfy.
-
June 2019 by Louan Christensen
They did a great job for us!
-
January 2019 by Summer C.
Zero. Giving them a 1 would be praise. I would recommend you train your dog to monogram something for you over taking it to them. It would get done faster via your animal. Their work is sub-par and not worth the TWO MONTHS of waiting for a product they keep promising will "be there by this Tuesday." We go to local businesses to support our community. Sorry (not sorry) we don't support this half-effort establishment.
-
December 2018 by Kelsea Dills
Horrible experience! I've given them my business since I've lived in Richmond and SPECIFICALLY asked whether something would be ready for my child's birthday and called in the morning where they informed me it would be ready before the party!! Needless to say, before I leave the house I call to make sure it was ready and they tell me they won't be able to do it! SO disappointed! I get it's the holidays and small businesses are busy, but told me 6 days ago they'd make an exception! So upset and pi$$ed to be frank!
-
December 2018 by Jan Peavley
Great work, lots to choose from, pleasant people
-
December 2018 by Ashley Shelkey
They practically ruined my (3) $40 dollars stockings. That’s $120 down the drain after an inexperience cash register girl took my order. The thread wasn’t gold and silver as ordered and the A and J look more like a H and G. The gold was at least in the gold color. But I ordered metallic thread to match the stocking and was told that it would match! Please make sure an experienced salesperson takes your order before leaving and getting your irreplaceable mementos destroyed. I’m not a monogram expert and I made it very clear what I wanted. If they hire someone to work there they should train them. I was so disappointed. Now I have to throw my stockings away and find new ones. I’ve had these hanging on my mantles for years and I was told this was a good place so you can’t imagine how bad it hurt when they destroyed my beautiful stockings and my disappointed when I took it back and they told me there was nothing they could do. They didn’t even offer some sort of condolences or anything to fix the problem except for a $10 refund for each, of which I paid for the bad job. Well the stockings were worth way more than that before I entrusted them to monogram a single letter on it! Now they can’t be used bc no one in my house has names that start with H and g. I’m so so so so sad. :(
-
November 2018 by Denise S.
I would not recommend bringing any item to this establishment to be monogrammed. First, they applied the wrong application to the bags and were improperly affixed. This took 2 weeks. Then, they completely ruined the 2 make up travel bags ($35 value) trying to fix the original mistake. I was having these bags monogrammed for MY customers, and they weren't even willing to offer any compensation for their mistakes. Very unprofessional.
-
November 2018 by Ashley Spencer
They practically ruined my (3) $40 dollars stockings. That's $120 down the drain after an inexperience cash register girl took my order. The thread wasn't gold and silver as ordered and the A and J look more like a H and G. The gold was at least in the gold color. But I ordered metallic thread to match the stocking and was told that it would match! Please make sure an experienced salesperson takes your order before leaving and getting your irreplaceable mementos destroyed. I'm not a monogram expert and I made it very clear what I wanted. If they hire someone to work there they should train them. I was so disappointed. Now I have to throw my stockings away and find new ones. I've had these hanging on my mantles for years and I was told this was a good place so you can't imagine how bad it hurt when they destroyed my beautiful stockings and my disappointed when I took it back and they told me there was nothing they could do. They didn't even offer some sort of condolences or anything to fix the problem except for a $10 refund for each, of which I paid for the bad job. Well the stockings were worth way more than that before I entrusted them to monogram a single letter on it! Now they can't be used bc no one in my house has names that start with H and g. I'm so so so so sad. :(
-
November 2018 by Bonnie Gauze Runyons
I have shop at the store in Richmond several times. I brought items in to be monogrammed and bought items there. I love this store, all the people are super helpful whether it be the staff or owners. They are so willing to try to get you what you want. I think if you visit once you will be like me.....hooked. Great job
-
November 2018 by Jenny Turpin
Friendly staff, they do great work and I will always take my items there to be personalized!
-
July 2018 by D Melinda
Friendly staff. Adorable, good quality clothing and accessories! My family and I love it here!
