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February 2024 by Candace Brock
Clean store and friendly staff but sadly they had very few live animals.
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February 2024 by Aaron Steinberg
The grooming department makes excuses why they can't do their jobs. First it was frozen pipes and that's understandable, but then they thought my dog hasn't been shaved before and couldn't do it, and then they tried to say she had kennel aggression anything to not do their jobs.
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January 2024 by Angry consumer
By far the WORSE grooming department. I've come here a couple of times and today will definitely be the last. You should retrain your groomers on how to speak to customers. Should have went to Hamburg where I usually take her.
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January 2024 by Debbie Sellers
Great pet products. Friendly and knowledgeable staff.
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January 2024 by Debra Rogers
If I could give 0 stars I would! We have owned fish since I was old enough to remember & I went with my mom to buy some fish today and they refused to sell us any because of several lame excuses.
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December 2023 by Holli Ketteler
We have adopted two of our fur babies here. The staff was pleasant and knowledgeable!
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December 2023 by Jason Barron
My family and I stopped in here because we were looking to adopt a kitten and give it a good home. We ended up agreeing to take 2, a brother and sister. After the crazy woman over the adoption read in the application that I wasn't willing to let them come to my house she said that we couldn't adopt the kittens because I wouldn't agree to that, I simply said to my family it's time for us to go. My kids were upset and it bothered me so I went back and filled the paperwork out again and this time I agreed to let them come by. She called and said we were approved so we went to pick up the new kittens . When we got there she recognized me and asked if I had cussed her out the last time I was there. I told her no that I just didn't agree and walked away. She then went to the back and got a manager to come and yell me that I couldn't adopt the kittens. Didn't ask for my input just said no. I will never be back to this place again for my animals needs or for adoption!
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December 2023 by Stephen white
Best place to go for all your pets needs
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December 2023 by lori savage
Love it
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December 2023 by Calley
The trainer he thinks AKC gave HIM a CGC dog title ??? Titles are given to DOGS not humans ???
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December 2023 by Dawn Lewis
We were very pleased with our groomer Kyla! She was friendly and personable! And she did an excellent job on our baby girl!!
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November 2023 by Dog Dog
I walked in the store to get a fish and they said I couldn’t so I got someone that was over 18 to get it. After he got the fish and gave it to us we needed to get food for it. So we went in and asked for food. We asked the manager what it ate and she wouldn’t tell us or let us get anything for it to eat so we had to go all the way to a different store to get some. I do not recommend coming here.
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November 2023 by Sue Morgan
Just had my little 16 year old Havanese in for a haircut and nail treatment. Maddie did exactly what I asked and she looks fantastic!! Thank you, Maddie! You rock!
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October 2023 by Chris Caldwell
No customer service. We ask a young lady if she could help us with a fish filter. Rudely said she was busy what u need. Won't be back.
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October 2023 by Sue “minime”
Took my dog to Petsmart in Richmond,Ky,he was in there 5 minutes l got a call to come pick him up,when i went in she said he tried to bite her,he has NEVER bited anyone,check with the lady who use to groom him said he never tried to bite,l call his vet she said they never had a problem out of him,took him next day to groomer she did a great job and guess what she said he did great ,l think someone was just to lazy the day l took him to Petsmart,he will never be taken there again,l will still buy his treats and food
