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November 2023 by Angie Applegate
Very friendly service. They helped me retrieve some personal property from my wrecked vehicle without hassle. I'm grateful they had my car & belongings. Keep up the friendly service!! Thank you from the bottom of my heart!!
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October 2023 by Daniel Gaspar
The tow guy was awesome. He was fast at getting to me and went out of his way to get my car to where I needed to go.Service: Car towing
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August 2023 by Jane Grise
Came to tow my car, but jumped it instead saved me some bucks. Driver was very very nice and helpful. He arrived quickly. His advice on battery replacement was very good and also saved me some bucks. Will use them again if I need assistance.Services: Battery service
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July 2023 by Amy Gamberg
If I could give negative stars I would. I was stranded on the road on Monday, June 26 in Lexington KY and called my Roadside assistance that assigned my service to PROTOW. I made repeated attempts to call them to confirm my address and every call was sent to voice mail and the mailbox was full. I could see on the tracking that the truck was close, but couldn't seem to find me. At that point, the dirver should have called me, but no call came from PROTOW. I was originally told the eta for them was 90 - 120 minutes. After waiting over 2 and a half hours, I called roadside assistance and cancelled them. Pretry poor business practice not to have anyone picking up the phone at dispatch or the driver calling when they got lost
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July 2023 by Mike Wheatley
Car shut down and Zach responded quickly after we called our roadside assistance. He kept us informed all the way til pickup!Service: Car towing
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June 2023 by Thomas Mulberry
Had a car that was wrecked hauled from Irvine to Richmond insurance company paid for the tow when the driver first got here he informed me there was a $40.00 charge that had to be before he could take it. He showed me what now seems to be a bogus charge since I messaged my insurance company and they said they paid for the entire bill. He said the charge might have been where he had to come from Lexington to Irvine.I paid him the $40 and we loaded the car and I forgot to ask for the receipt before he took off. Really upset about the whole deal now that i know the insurance pd for the entire bill. I will never deal with this company againService: Local hauling
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May 2023 by Kevin Redlin
My car broke down just north of Lexington, Kentucky. Zack was the driver and he as far as helping me with my luggage. He went above and beyond and even took me to my hotel just down the road. I was very impressed with the customer service. He's a good guy.
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March 2023 by Elena Hollingsworth
Rob at Pro Tow LLC was at my aid within 20 minutes of the call. He was kind and professional and did great work. I will definitely call this company again if I need any towing services!Service: Car towing
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March 2023 by Richard & Tammy Gray
Always great service. Friendly Owner and drivers. They keep you informed along the way. And always professional when you talk to them. We have used them several times and every time the service is perfect. And prices are great! Thanks for always being there!Thank you T. GrayService: Car towing
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March 2023 by KTR Motorsports
Always great service. Friendly Owner and drivers. They keep you informed along the way. And always professional when you talk to them. We have used them several times and every time the service is perfect. And prices are great! Thanks for always being there!Thank you T. GrayService: Car towing
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February 2023 by Laurie Simon
My car broke down, so I used my USAA app to get a tow truck. USAA dispatched ProTow to come to my aid.Their communication is awesome! Zach from ProTow showed up in his Autism Awareness truck and was very professional and cordial!Highly recommend them!!
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February 2023 by Nathan Bee
Driver Allen Moyers was respectful and prompt. He provided a soda, access to charge my phone and great conversation. He treated me and my car with care and great customer service. Far better than any other service I have utilized.Service: Car towing
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February 2023 by David Keeling
Arrived on time. Very efficient. Towed me from Berea to Richmond. Very very reasonably priced compared to others in the area. Will use again if needed. Go with ProTow & Recovery.Service: Car towing
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January 2023 by Patti B
Allen at Pro Tow saved my day. Was in Lexington from Lebanon and battery was dead after doc appointment. They got there quickly and Allen was very friendly and professional. Used from my roadside service. I have cancer and was so happy he got there quickly!Services: Battery
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December 2022 by Savannah Kaster
Had a very good experience with Alan. Very niceand friendly. Could not have asked for a better experience and will definitely be using them again from here on out!Service: Car towing
