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October 2023 by Liza M.
I had an emergency situation yesterday; TD took addressed the issue and got me back on the road to Indiana in an hour's time. Thanks to Sean and his team for getting me back on my way with peace of mind!
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September 2023 by Steve Truax
We were driving through on a guys trip for an extended weekend from Indianapolis to Tennessee. We initially stopped after noticing our tire pressure was low after filling up at the exit just north of this facility. Upon arrival, we attempted to have the tired filled up so we could drive to another facility as they were already running behind a couple of hours. However, the tire was losing pressure much faster than expected and we wouldn’t have been able to make it to another shop. We started to exchange the tire with the spare and asked if we could use their rolling jack. Jon instead said that he would take a quick look at the tire and if it could be repaired they would do it. They took it off, repaired it and got us back on the road in less than 30 minutes. Thank you so much for your kindness and getting us back on the road. Great to see good people exist!
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September 2023 by Logan Clark
They did a great job, there was an issue with one of the tires I had them order. They called and offered a solution that worked out great. Highly recommend!
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September 2023 by Savannah Blalock
Sean was very helpful with my full set of new tires. He even helped me sign up for financing when I wasn't approved for their credit card. Definitely recommend this location
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August 2023 by Pablo Russo
Sean at this location stated that it’s my fault and my fault only that if a wheel cap cover is broken during installation, there is no immediate refund on the part, or have the part paid and shipped to me. I paid $210 dollars for the tire and tire installation to be performed by professionals and taken the sole responsibility for any broken parts during installation.This part costs $15 dollars and Sean refuse to paid for it at the time. I am waiting for a manager to call me and go over this. It’s very frustrating to have the blame set on the client while your technician broken the part during installation. You not only lost a client today, but I will make sure to tell anyone I know to stay away from this place. That responsibility I will take.At 3:30 pm of 08/04/2023 I have received a call back from Sean. At this time the store will have the part shipped and ready for pick up.Wheel cap has been picked up, tire discounters have done the right thing. I wish next time no client has to go through this.A new problem has emerged 2 days after my first visit. Now the tpms sensor on the service tire is no longer working. I reached out to the store and Sean was available, this time I have received all the care my car needed in a fast and professional way. I would like to point out that a new tpms sensor was installed and taken care of by the store. Thank you for everyone’s time involved doing what’s right for the client.
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June 2023 by adam sebastian
I had a last minute issue that caused my steering wheel to shake at a certain mph and drive my vehicle for work on the weekends. I called the awesome folks at Tire Discounters in Richmond, Kentucky and not only were they able to fix the issue but did it last minute before close of business on a Friday evening. Not only was it a huge convenience for personal and professional reasons the fix was was done correctly. I’m able to get back to work with confidence. I highly recommend this location for most of your vehicle needs.
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June 2023 by Keith Phillips
I was on a business trip and car tire blew out. After calling around to multiple places Tire Discounters was the only place that had a tire that would fit my car. Within a few hours they were able to replace the tire and do an alignment. The technicians were super nice an very understanding of my problem. I couldn't recommend a better shop.
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June 2023 by Edwin Garcia
Tim and the guys there have always taken very good care of me and my vehicles. They've always been thorough, hospitable, and concerned with MY time. They are honestly the first and only place I go for tires, air conditioning repair, brakes, or any other work.
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June 2023 by Cassandra Tine
We were 4 hrs away from home and had to take our car in because it was making a weird noise. Tire Discounters got us in without an appointment. Thank goodness they did, they found that the lug nuts were loose on one of our tires. We would’ve had a very bad accident if our tire would have came off going 80 mph. Special thanks to Tim D. what a life saver!
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June 2023 by Michelle Uebelhor
Tire Discounters in Richmond Kentucky are my heroes. My son and I were driving from Indiana to Tennessee when we got a flat tire in Berea, KY. After calling the Walmart in Berea to see if they had a tire to fit my vehicle (which we were told that they do) we were towed and dropped off. After sitting for a while waiting for Walmart to change the tire, we were then told that they didn't have a tire. We were stranded and they didn't seem to care so I called Tire Discounters. Tire Discounters didn't have my tire either. After about 15 minutes of worrying about how we were going to get to Tennessee Tire Discounters called me back. They didn't know me from Adam, I didn't give them my number. They not only got my number from caller ID but found a tire for me in another town that they were going to go get it for me. AMAZING customer service ?.It took Walmart quite awhile to figure out how to put on my donut tire so I could get to Tire Discounters before they closed. We made it 5 minutes before closing and they stayed open to help us. They gave us full service (tire change,alignment etc) and didn't rush us out. Best customer service experience that I have ever had. I only wish that I lived closer because they would be my go to for tire services. The gentleman on duty May 31st, 2023 definitely need a big pat on the back.
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May 2023 by Retain Wall
Beyond awesome customer service. Went in for a vehicle inspection and a tpms sensor replacement because it showed an error. They checked my truck and found a broken seal (they couldn't fix it there) reset the tire sensor instead of replacing it because it didn't need it and didn't charge me anything for the inspection. I went in for a random error and they found a major problem that could have been costly down the road even though they didnt have to and didn't charge me because they couldn't fix it. I don't need tires or service yet but when I do I'm going straight back here for everything. Thanks everyone that looked at my gmc truck on Saturday may 6th 2023. Don't have to worry about replacing a transfer case now, just a seal.
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April 2023 by Jacob Roberts
Got a new set of tires for a great price. Sean, Tristan, and Jordan were fantastic to work with. Wouldn't go anywhere else to get tires. Always feel like family when I come by for any type of servicing.
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April 2023 by Robert Swain
They helped us out replacing a flat tire during a long road trip. Staff worked us around several scheduled appointments and had us out in a couple hours and everyone was very polite. Cost was a bit more than I would have thought but otherwise great.
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March 2023 by Matt Fields
Been a customer of this store for several years. These gentlemen ALWAYS provide excellent, professional service. Sean, Jon, Zach, Tim, Jordan, Waylyn, Tyler, even Logan! Ha Cannot recommend them enough. Never go anywhere else.
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March 2023 by Becky Young
I rated my experience a 5 star review because of the genuine care we received from Tim at Tire Discounters in Richmond, KY. We had a little mishap where my 6 year old tangled himself up in his seat belt and couldn’t get out. I mean he really couldn’t get out. He was twisted different ways and everything we tried wasn’t working. We had parked at Pet Smart and that’s when we realized he was tangled up. I considered calling 911 but knew they would just cut the seatbelt. We drove through the parking lot to Tire Discounters. My mom walked just inside the garage and told Tim about our situation. He brought a tool over to my vehicle and had my son untangled in just a minute. Tried to pay him for his help but he wouldn’t take any money from us. I figure the least I could do is this Google Review. Thank you Tim!