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November 2023 by Blake Lewis
I made my very first brand new vehicle purchase with Toyota south and they experience couldn't have went any better! Leah was the absolute best and explained and answered any questions I had. I will be and would recommend Toyota south to anyone looking into purchasing a vehicle new or used.
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November 2023 by brady kelly
I had the pleasure of working for Toyota South for a little over two years.From top to bottom Toyota South/ Gates Auto Family are some of the best people I have encountered and a light in the industry.For the rest of my life, Toyota South is the only dealership that my family will shop at and the only dealership that I will recommend.
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November 2023 by Josh S
Patrick was great, he even took the time to show my wife how to operate the touchscreen, all other controls, and even connected her phone. This was the best car buying experience I’ve had. We will definitely purchase our next car from Toyota South.
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November 2023 by Chelsea Ramsey
My experience was easy and smooth! This is my first brand new vehicle (I’ve always bought private) and Toyotas team really made the experience as easy as possible. Leo Aleshire was my representative at Toyota and he answered all questions, provided options to ensure that I was getting the vehicle I truly wanted and he even recommended some insurance companies when I needed to switch. Having people there to hold your hand and walk you through everything makes the stress of it all almost nonexistent. I’m so grateful and will recommend Toyota South to anyone looking to buy.
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October 2023 by Daya Hall
I had such an amazing experience with this dealership! Leah was so kind and extremely helpful. I was able to purchase my first new car with them and the whole process was quick and aligned perfectly. All of the staff is lovely. It was a perfect experience and I love my new car!
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October 2023 by Adam Morgan
We had a good car buying experience overall. Tim the sales rep was very helpful & did a great job explaining everything. I was helping my son purchase his first vehicle as an adult. My only complaint is the finance dept rep was more than pushy with the extended warranties. Honestly made us feel like by not opting to purchase we were fools. I understand the need to make folks aware of the option. I was an inch away from telling them to shred our sales docs & walk away. It made a five star experience a 2.5 at best.
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September 2023 by stan e.
I have been buying cars for over 40 years and have never had such a great experience as I had at Toyota South. High transparency and so helpful! Patrick was amazing and I loved working with him. He spent over an hour with me showing me how to work everything in my new vehicle. If you are looking for a new car I would highly recommend Toyota South!
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September 2023 by Elissa Laprelle
Toyota South made my car buying experience stress free! They were very friendly and informative! My salesman Rene was outstanding! I will definitely buy from here again and will recommend to all of my friends &family!
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September 2023 by Savanah Castner
Great dealership with great people. They are very professional and help to get you a deal and in your price range. I’ve bought 2 vehicles from this dealership and was a great experience both times.
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August 2023 by Jennifer Taylor
Can't say enough great things about my experience with Toyota South.This was truly the best car buying experience I've had. Thanks to Mackenzie for getting me on the list when I inquired about the future Grand Highlanders and to Leah for finding me the perfect one! They were incredibly helpful, responsive, transparent, and honest!Thanks for my new Grand Highlander!
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August 2023 by Andy N.
Called ahead of time and asked about a Tacoma Limited and they had it available. I had worked with Rene Coto (awesome salesman) from the phone to the store. Worked with me to get the right numbers for the trade and the Tacoma. All in all it took less than 15 minutes to finalize what we wanted. Greeted by everyone even if they weren't working with me and didn't open a single door by myself. The whole team here is no nonsense and very polite. Buying another Toyota, I'll be coming back to Toyota South in Richmond!
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August 2023 by James F.
Furious I wasted 4 hours of my day. Drove 50 miles away to get my toyota serviced. Made appointment, was assured they could do the service I requested. Got quote on price. Then drove there, stood there q0 minutes in front of the service desk. At least 5 people on computers and 1 on the phone and one standing there eating a doughnut. When finally acknowledged, I informed the guy what he was there for. He told me that they don't do the service I requested because the transmission is a sealed unit. Not true. It can and should be served at certain intervals. He then said I could speak to the service manager. Once this guy came, he said the service I wanted was 20 hrs and meant a basic rebuild of the transmission. I laughed at him. I told him I could show him a video on YouTube that takes an hour. I wanted the transmission fluid and filter changed/ flushed on an FJ Cruiser. Would have done it myself but my backs acting up. All you do is drop the pan, change filter, ther put the pan back on and flush the fluid. The service manager was ridiculous. Don't bother going here for service. You'd be better off at a quick change place. Bafoons, all of them.I called and left a message for the general manager, he's been too big of a coward to call back. Not surprising.
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August 2023 by Felix
Wow. By far the best experience I’ve ever had dealing with a service team at any mechanic/dealership ever.The lead man Andrew was fantastic. He took it upon himself to serve us close to closing time and make sure that we knew exactly what we were receiving and paying for. Not only did he serve his time for our country as a Marine. He made sure to stay late and give my girlfriend a loner vehicle for the weekend. I will always come back to this dealership as long as he works there.Secondly, the technician, Joe. What a fantastic guy. Real personable and he told me about his real experiences which is why is the most honest and upright man I’ve met in this industry. Often times dealerships will go out of their way to hack you. Not this one. This team here has been doing it right and has helped save me tons of money and trouble. Thank you Toyota South Team.
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August 2023 by Brookie Nicole Justice
Rene was amazing! He absolutely listened to our family's needs and helped us in every way he possibly could, I can't thank him enough! And can't wait to work with him again this weekend! He works hard to make sure that you stay within your budget!
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August 2023 by Tyler P.
Paid $ 30 for overnight shipping for parts on there site and shows up 5 days later. No call or email to let me know. Don't pay extra for shipping complete waste of money.
