The UPS Store #3398in Richmond, KY offers a wide range of services, including expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. Locally owned and operated, the store is known for its friendly and courteous staff who provide excellent customer service. Customers have praised the staff, particularly Tyler and Crystal, for their willingness to go above and beyond to ensure a positive experience. The store is conveniently located on the Eastern Bypass next to Dominos and is easy to spot, with a yellow building and traffic light #2 or 3. Reviewers have found the store to be well-organized and clean, with quick service even when there is a line. Overall, The UPS Store #3398 is a reliable and customer-focused business that serves the Richmond community.
Rarely do I take the time to leave reviews, but the team here genuinely earned one. I had an international shipment returned to me, and when I came in to sort it out, the staff handled everything without any hassle. They reshipped it at no additional cost. That kind of service is hard to come by. They are the best!!!
September 2025
Everyone here is knowledgeable and very professional. A friendly and Patience staff.
June 2025
Anytime I need to ship something via UPS I go to this store even though I live in Lancaster!
