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November 2023 by Lisa Embree
Walmart is a good place to get what you need for house and auto's and a little bit of everything for a good price.
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October 2023 by Mike York
The actual work on the car has always been good and the prices were good as well.A consistent problem is getting help at the counter. You can walk up and see the mechanics working away but you will wait a long time to get anyone to help at the service desk.Recently, after waiting a long time for help, I had to walk to the other end of the store to have a staff member page stone to come to the automotive department to help the queue of customers.....Also, getting the phone answered is a nightmare.Related to that, getting the phone answered is a nightmare. I have called several times where it rang so many times the call would get bounced to the main customer service desk, get transferred back to automotive, boxes back to customer service, again and again.... Frustrating to say the least.
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October 2023 by Aden Weeks
Posted 7 pm closing time, online and at the store. Have a tire going flat and drove up there and they told me they were closing. If you’re going to close at 6 post 6
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October 2023 by John Halsey
Bought the lifetime warranty for the tire balance and rotate.Two weeks later I had to have different rims put on at another place that wasn't able to balance the tires.So, yesterday, I took my car back to Richmond Walmart to get them balanced and rotated.Waited an hour to be told they wouldn't do it because there was rust on where my car has to be lifted.I said I was just there two weeks ago and they lifted it fine. And was also just at a professional repair shop that had it raised above head level. No problems at all.They said, oh, okay, we'll do the rotation and balance then.30 more minutes later, the guy comes back and says the tread on one tire is low and they have them in stock for $130.I said no thank you. I just want the balance and rotation that's covered by the Walmart warranty.He says okay.Comes back twenty minutes later and says they refuse to do the service because the tread is low on one tire.I'm livid at that point.Almost two hours wasted sitting at Richmond Walmart for nothing but excuses and hassle.Then I noticed that it was lunch time and the "mechanic" guys were standing around smoking vapes.I took my car and drove twenty minutes to the Walmart in Berea. Thirty minutes later the rotation and balance was completed.Nothing said about rust or tire tread at all. Just did the service I asked for in a timely manner.Long story short, don't let those guys at the auto center of the Richmond Walmart touch your car. They're not professional at all and they don't want to do their job. Nothing but rudeness and hassle.
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September 2023 by Josh Richardson
They took forever to answer the phone. Then put me on hold. Didn't have what I was looking for and couldn't source my tire size. I went somewhere else.
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September 2023 by Barbara Hathaway
In July I had an oil change. Whoever did it cross threaded the drain plug. I don't drive often enough to notice however on 9/3, the low oil indicator notification told me I was low on oil. I took it to O'Reilly and there was zero oil in my 7 month old vehicle. I just got the car in Feb. Birth me, the guy at O'Reilly and another mechanic told Walmart auto and Cody, the supervisor kept telling me to drive it to them. All of us told this person that I live over 50 miles away and that my car's engine would seize up.I have a claim with them but bc i don't drive often that person said "you've been driving it since July" we all also explained how far away I live. I'm disabled and this is how they treated me. I was so angry, anyone would be if it was their brand new car. I paid almost 25,000 for my Toyota and Walmart literally totalled it. I live over 15 miles from the nearest town and that was my only vehicle. When i placed my claim the lady was nice, kind of :/Multiple ppl told the supervisor of my situation. I'm not sure if I should hire an attorney or how Walmart is going to remedy this. I had my new car for 7 months. I never had to take it in for any repairs during that time. Now I'm sitting out here pastnowhere with no vehicle. I don't know anyone here. I'm a widow that's disabled and I'm at a loss. I've been cryingfor the past 2 days. If I could, I would sue for a new car and punitive damages. Bc I cannot afford the tow back to Richmond. and I can't afford to lease a car. They totalled my car. They want to do some "investigation" whatever. This is really very bad on them on how they're treating a disabled person. I wish I had never let them touch my car. 2018 Toyota Highlander. Has only about 90,000 miles on it and they broke it. I will never set foot in another Walmart again. I can't afford to fix this but from the 3 mechanics I've spoken to, Walmart owes me a new car. Actively looking for an attorney. Smh
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July 2023 by MGONZALESJR
Great customer service. Purchased two tires for my daughter. They got us in and out.
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July 2023 by Sheriff Longmire
Went to this Wal-Mart after experiencing a tire going flat. They have a great team and I was impressed with their work and courtesy. They had me back on the road in a timely manner. The people of Richmond should be glad they have such a great team is working on a Sunday's of all days. I will definitely stop by again. Big thanks to the crew in the Auto Center You people rock!Service: Tires
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June 2023 by Jay Howard Cook
Quick service and definitely affordable. They didn't try to upsell or pressure me into services I didn't need or want. I highly recommend them.
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May 2023 by Kaitlin Lenaburg
An oil change took a while even though it did not seem busy there.
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April 2023 by Stephanie Mullins
I had an oil change today and they didn't even top off my washer fluid was very disappointedService: Oil change
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April 2023 by Scott Kolesar
So even though I did not purchase anything from this store, I want to go ahead and express my gratitude and thanks to how awesome the staff was in the Auto department. The date in question was today, April 2, 2023, a Sunday morning. My family, on the way home from a wonderful vacation, blew a tire after striking a pothole on the wonderful Kentucky roads. Being a sunday, of course there is no businesses open other than Walmart and one other business. Terry and her coworkers, went above and beyond to help my my family to try to resolve this. She took the time to make numerous phone calls to other businesses to try to locate the tires and they even inspected the vehicle to make sure there was no additional damage. Unfortunately, we were not able to use them as they were not able to find the tires that are needed, in stock on a sunday. But I wanted to make sure that they were recognized for going above and beyond to try and help us in our time of need. In my opinion, they are truly what customer service is all about. As big as a corporation as Walmart is I hope this little review gets Terry and her coworkers from this morning, recognized for their help and awesomeness!!!Services: Tire rotations
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April 2023 by Yeymi Carbajal
Took to get 2 tires plugged and oil change. They did the oil change but said tires couldn't be repaired buy new ones. I left with Just the oil change and went to a different tire place who repaired both tires!
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October 2022 by Janie Musgrove
Tires was wrong and did not get fixed. Lug nuts were stripped. Had flat tore when i got home.
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September 2022 by Country Boy
I went in for a tire rotation and balance and when I got home one of the wheel weights fell off, not sure if any of the rest of them fell off. I spent 3 hours waiting on them to rotate and balance my tires.Next day took them to another walmart to have them rebalanced where one of the tire weights fell off. Thought I would get good service. Not. When I left walmart my wheels were shaking bad after reach 50 mph.I also waited 3 hours at this walmart on them just to rebalance my wheels.Next day I went back to the first walmart where I took my truck to, to have the wheels rotated and balanced.After leaving this walmart my truck shacks now around 65 mph. My truck drove smooth before I took it in for a rotate and balance the first time. I waited 3 hours here again also for just to get the tires rebalanced.I spent a total of 9 hours at walmart and I'm tired of going to have my wheels balanced, you would think they could get it right the first time. I have a lifetime rotate and balance package on my tires.I'm thinking of going to tore discounters and buying a package from them.