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July 2023 by John Arnhart
I had the pleasure of working with Brandon Roy last week. I was nervous purchasing out of state site unseen and was in a time crunch. The process started around 11am and the vehicle was delivered to me by 5pm...again, out of state! Brandon sent me pics of all imperfections and it arrived just as disclosed. Quick, efficient, and no hidden fees when I was presented the numbers. I would also like to recognize the managers involved and the driver who delivered my vehicle. Outstanding purchase. Many thanks to you all! Sorry I'm not local to utilize your Service department!
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December 2022 by Brad W
Service department is horrible. They damaged my vehicle and refused to fix it. I made an appointment for service, took off work to come in only to have them tell me they made a mistake and could only get me in next week. Do NOT ever buy a car here or have work done here.
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November 2022 by Tim Irvin Sr
2nd time I took Duramax in for a light after I leave throws engine light again now there software prints every light that has been on and cleared and theres no way my 100 engine diagnostic compares to theres not to mention the checklist they have printed and ignored even the recalls were missed ! INCOMPETENT INCOMPETENT Is the polite way of exspressing how you had my truck for 2 weeks and I get home and codes again. I got an Idea lets see the code you fixed was an warranty item you couldnt charge for so I leave you tell me to bring it back so you can charge me. Buyer beware of these practices with Don Franklin.
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November 2022 by Penny Foley
Fred Maynard is a great salesman! Didn't have what I was looking for on the lot, but he found one within minutes at another location. He had it on the lot in less than 2 hours, helped me get the trade in amount I was asking for on my car and explained every step clearly.Definitely the first sincere car dealership salesperson I have ever dealt with!
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August 2022 by Wanda Alderman
Your service was great
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May 2022 by Gloria Sanborn
A positive experience. Salesman Jordan was a wonderful person to work with. He listened to me, he adjusted the price, allowed me to drive the vehicle. I didn't feel any pressure to make the purchase.Bobby in finance had everything under control. He explained everything quickly but efficiently. I was happy to have had this shopping experience at Don Franklin Chevrolet Russell Springs, KY.
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May 2022 by Luanne Alexander
Fast complete service. Friendly professional staff. Courteous with updates.
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May 2022 by michael brown
Did a good job nice and quick, very friendly people
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April 2022 by Mario DiGirolamo
They are super friendly and where great to work with. They also had a large selection of used and new cars. Will be going back there in the future
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March 2022 by Dot Cody
Very professional and friendly service
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February 2022 by Aaron Branson
Lost a sale of $50,000 just because they wouldn't come down $1,000 in price.
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February 2022 by Paula Crawley
Best Service Ever.ill be using Again
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January 2022 by Shannon Weaver
Very nice friendly and professional staff. I left a message online and got a response in about twenty minutes
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January 2022 by Cameron Lawson
Another slimey dealership. Big waste of time.
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December 2021 by Deborah Caldwell
Courteous and helpful