Verizon is a business that provides excellent customer service, according to the reviews. The employees, including Samantha, Dallas, Jason, Stephen, and the store manager Steven, are described as professional, patient, and helpful in explaining the process, costs, and options to customers. They made customers feel at home and like family, and were able to turn a bad day around for one reviewer. The overall sentiment is that Verizon offers a great customer experience at their Russellville location.