Verizon is a business that provides excellent customer service, according to the reviews. The employees, including Samantha, Dallas, Jason, Stephen, and the store manager Steven, are described as professional, patient, and helpful in explaining the process, costs, and options to customers. They made customers feel at home and like family, and were able to turn a bad day around for one reviewer. The overall sentiment is that Verizon offers a great customer experience at their Russellville location.
Great experience. Staff was professional and courteous. Easier than we expected when we transferred from ATT to Verizon. Great work from Steven and his team.
May 2026
Steven was absolutely amazing, he was such a massive help and was super honest, highly recommend 10/10
February 2026
Steven was absolutely wonderful, very helpful and informative. It was an easy experience and definitely loved the assistance and atmosphere of this store. Everyone was super friendly and down to earth. Definitely recommend.
