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September 2023 by Robert Harris
Amazing place best service I have ever seen when building a saddle would highly recommend them to anyone.
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August 2022 by Rae Toll
One of the worst & frustrating experiences EVER. I waited over 20 years to finally order a custom saddle for myself and paid A LOT of money for it and it’s not at all what I dreamed of or expected. Dwayne has been unreliable, not responsive, not helpful, not informative of anything, messed up several things, didn’t order things I asked for & I'm still waiting on my bridle that ordered with my saddle in October of 2021. And no one will even respond. My dad also had a saddle made right after me and they messed up several things on his and now he can’t even ride in it due to the pommel not being correct. I can’t say enough, DO NOT order from them! Find one that’s already made and save yourself a lot of frustration and money.*Follow up after response from Dwayne*He had time to respond to my review but not text or call me back. Almost everything he said is a lie. He didn’t tell me they couldn’t make me a bridle until I called him after his outrageous response. Said it’s too tedious and they can’t keep up with what orders they have. When I told him he specifically asked me if I wanted a single ear or brow band headstall, he denied ever asking me that..? Why would I make that up? I told him I sent him conchos for the bridle to match my saddle & he said those were for my breast collar. I had already been shipped the breast collar and he didn’t even know! So yep.. they messed up the breast collar too, cause it was supposed to have my conchos on it. He argued and yelled at me through the entire conversation and basically told me I was making it all up. Absolutely ridiculous! By far the most unprofessional & terrible person who could care less about his customers. You’d think he’d reach out to my dad about his saddle.. nope. Our family has ordered several saddles over the years and each one over time has declined in quality. You’d think they would care about a repeat customer who has given them thousands. SO disappointing! I don’t even want this brand anymore
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January 2022 by Hailey Scott
Gerri was AMAZING to work with super easy and quick to respond! She made buying a saddle from SS the simplest thing. When I called her I was never on hold and she always answered the phone, if she missed a call she was quick to call back. Beyond pleased with the customer service as that kind of Dedication to a job now days is rare and so excited to have my dream saddle on its way! Thank you Gerri for making buying a saddle from SS a pleasant process.
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February 2021 by Laura Pettry
Extremely happy with my order. Can’t wait to put some miles on my new rough out barrel racer!
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January 2021 by Ashley Fournier
I just received my first custom saddle from these guys and they hit the mark 100%! it is the most gorgeous saddle I have ever seen.
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November 2020 by Lila Corey
Used them for over 24 years. Hold up well. Very comfortable
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November 2020 by Noel Moreland
I haven't ridden in over 6 years and when I did ride I always preferred riding bareback because saddles were always uncomfortable to me. I rode 8 miles yesterday in a Bob Marshall saddle and it was an excellent experience. Being able to feel the horse breathe beneath me while still feeling secure in a saddle was really amazing. I am sore in a lot of places but my butt is not one of them! Truly a revolutionary saddle!
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June 2020 by Bobbi Jo
Just received my saddle today, it’s absolutely beautiful, perfect fit for me and my horses. The best customer service ever. The process from start to finish was the best experience I have ever had purchasing a saddle. Great communication. I cannot day enough good things about my sales person and my quality saddle!
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February 2020 by Kami Cribbs
This company is amazing. I cant say enough what a great job they did on my saddle. Customer service is wonderful and the quality of work is amazing too. I was looking to buy a new saddle cause mine was just wore out, when I seen their ad. I shipped my 20 year old BM saddle to them and when I got it back I couldnt believe it. You cant lose with this company. If you try them you won't regret it. Thank you Bob Marshall staff , you guys rock.
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February 2020 by LaKimbra Baldwin
Newbie to treeless with lots of questions about used saddles. Incredibly responsive and knowledgeable!! Game changer for me feeling confident in a used saddle purchase.
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October 2019 by Magen Coates
Amazing and knowledgeable customer service. They go above and beyond to make sure you get the right saddle fit and options for your needs. These saddles are built with the best quality.
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October 2019 by Robin Wilcox
Great customer service for a wonderful product.
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August 2019 by Aly Atchley
I have had an amazing experience with the company! I was able to go to the shop and hand pick everything I wanted or didn't want on my treeless Barrel racer! I was treated with kindness and was never overwhelmed. They are very educated and very helpful in answering all the questions I had as I am new to treeless and this is my first ever treeless saddle !!! Amber was amazing and helped me in every way I highly recommend working with her and the rest of the staff
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February 2017 by Barb Dahl
perfect customer service, and very quality saddle.. I love it
