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June 2023 by donna dinwiddie
Drive up window, always so helpful and friendly!! Always so helpful when I need help!
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March 2023 by Amanda Scott
Great customer service
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January 2023 by My Fathers Business
Scottsville branch has nothing but rude employees. No hello nothing. Worst customer service in town. Needs new faces who appreciate their job. If i could have given zero stars i would have.
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September 2021 by Justin Parrish
I went to cash a check from a FirstBank member and they demanded my fingerprints and social security number to cash it because I'm not a member. I have never had to do that anywhere and felt like it was some kind of government or police shakedown. When I asked what was up, an employee whom I wasn't speaking with butted in and said it wasn't their fault it was the new company. I told her I was gonna pass the word along about this. She said her nor FirstBank cared because I'm not a member. Terrible service! This was the branch bank on Old Gallatin Road.
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January 2021 by Ryan McKenzie
Have called two times to get a payoff amount, not one return call.
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December 2020 by Adam jones
ATM doesn't ever work right!!
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December 2020 by Edward Atkins
Have tried to use the ATM several times and it never works not to mention the 3.50 just to use it.. the bank across the street works great and is only 2.50!
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October 2020 by Broken Hearted
Their website clearly states drive thru opens at 7 am. My husband made a point to go there Monday at 7. No one there! They have small choices of loan options now that they changed names. I deposited money via mobile deposit. It took 2 days to appear in account when I asked tellers at local bank they had no idea and could not see deposit even tho I had an email confirmation it was received. Teller said he would check into it and call me back. I never heard from him. Farmers National sold out to First Bank and is no longer a hometown caring bank.
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January 2019 by Ben Spears
Been here for several yrs. Always friendly, helpful, and honest.
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June 2017 by oursmallshop
Must have good or fair credit to open a checking account with them. Not pleased with them.
