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October 2024 by Gerald Evans
Nice people
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September 2024 by Bobbie Bryant
A one star rating is more than Andriot's of Shelbyville deserves. I am so disappointed with this business today. We have been customers for more than 40 years. Naturally this was my go to business for ordering replacement shades. The staff was pleasant, somewhat on time for our appointment to get measurements at our home, and took the order back in May. I picked out the fabric and understood the order was placed. After three months had passed with no word from Andriots, I began calling.
At first, the person who took my order was on vacation and no one else had access to the files. After that call, no one knew anything but promised each time that someone would call me back. After six phone calls over ten days, not one return phone call. NOT ONE.
On the sixth call, a very nice woman apologized and said this is not one of their main lines of business and she was sorry she couldn't be of any help. Really? Small businesses are always clamoring for local people to support them. When we do, the least the business can do is provide an acceptable level of customer service. Andriot's FAILED.
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August 2024 by Steve Hegstrom
Great product and service
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July 2024 by Elisio Sapata
Friendly, knowledgeable and service oriented. Everyone there is willing and ready to help.
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June 2024 by Carrie Edington
Andriots did an estimate months ago for our exterior home paint needs. I was unable to locate a copy of the estimate, so I called the store to see if they could forward it to me. The guy on the phobe literally asked me "do you have the wrong number?" because he couldn't find it. Amazingly rude!! Why on earth would I forget a company that gave me a $30,000 estimate and even a paint booklet sample?? Wow. If a company is that rude to a customer they want $30,000 from I can't imagine how rude they would be to customers with smaller jobs.
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June 2024 by Katie Hunt
They always provide great service. We always get our paint and painting supplies here.
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May 2024 by Trish Roberts
Androits has been my go to for all my remodeling needs since I purchased my new home in Shelbyville. Michelle has been a joy to work with and has made this project a breeze. Her design style, recommendations, knowledge, and contractor recommendations have been amazing.
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April 2024 by Albert Jordan
We had great hopes when picking out floors and placing the order to have our new LVP Installed. It was a downhill slope from there. What this business doesn’t tell you before you place your order and give them your deposit is that they don’t include replacing your trim on your walls with the floors. They ripped off our trim work and after calling and arguing with the staff, they sent someone to replace our trim. They also don’t repaint the trim work they replace. The installers told me that this work would be an additional charge. So if your trim is painted before they come to your house, don’t expect them to paint the replaced trim. They just leave it a wood color when your molding is painted white.
? Also when they were installing our floors they didn’t have an adequate amount of installers to come do the job so the 1-2 day job (they told us it would be) became 3 weeks. And the installers also bring their entire family to your house. I came home from work (my father was at home while they were installing) to find children with their shoes on laying across my new living room sectional. I was shocked and appalled. This is so unprofessional. What company does this? The installers also left trash and beverage cans and cups from restaurants all over my front porch and thrown in my front yard everyday. They never picked up after themselves even after talking to the lead person of the job. And after they claim the job is done, they don’t check to make sure the work is done correctly.
Our floor job was in January and it’s now April and I have trim pieces that have been left separated from my walls to this day and I’ve called twice to get someone to come reattach the trim pieces to my walls and they say they will send someone out and NEVER DID.
I’m soo stunned by how unprofessional this store is and the people who work there. I will encourage anyone and everyone NOT TO HIRE THEM FOR ANYTHING !!
Will never use them again !!! ?????
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February 2024 by Norman Thomas Hood
Everyone knows I like to support local businesses and give shout-outs to ones that do provide good service.
Andriot's Paint Flooring and Blinds.
Marcie and I had a floor put in by them Tuesday and want to report they did an excellent job. The crew was friendly, knowledgeable and very accommodating to our situation, including our pets. They took extra steps in the prep-work to make sure the floor installation was flawless. They handled all of the movement of furniture and made sure everything was back in place when the job was done. Cleanup was very good as well!
Kudos!
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November 2023 by saul cruz
Cool place
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November 2023 by Sheriall Cunningham
Very welcoming. Very helpful.
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September 2023 by Wow What A Find, LLC
Knowledgeable and attentive to customer needs. They go out of their way to help me as a professional but they are also at the ready to help the novice. Love working with them I drive for my customers the hour each way to work with them!
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August 2023 by Ronda S.
Excellent customer service! I had a number of questions since this was a paint brand (Farrow and Ball) I had never used before. I was impressed with the thorough answers, the extra information provided and the overall professionalism shown by all the staff. Andriots is definitely on the list of places I would recommend to home decorators.
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August 2023 by Joe Miele
Be aware, their warranty on labor is only for one year. We have carpet that has been down for 3 years and has started to loosen and wrinkle. The thresholds that we paid for were never installed and the carpet is sunken in there and looks awful.We were told that Mr Andriot would contact us and come out to see the issue. That didn’t happen and we’re being told now that the subcontractor who did the work is too busy to come out and fix his work.It’s very poor and shameful that no one has followed up with us. We have been told that this subcontractor has had numerous complaints but is still working for Andriots. After spending thousands of dollars with them, this is how we’re treated. We’ll not do business with them again.
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August 2023 by Mark Jordan
Couldn't ask for a more friendly and helpful staff. Very knowledgeable and understanding of what I want and need even when I don't know myself! Thanks so much.
