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November 2023 by B “John bilson” B
Worst bank ever! Been loyal customer and have many loans. Had fraud on card and initially refunded. 60 days later they called and said they wouldn’t reimburse.
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August 2023 by Melisa Knight
We have never had any major problems with our accounts, but communication is not their strong suit. We went with another financial institution for our small business loan because our calls for information went unreturned. Their interest rates on savings accounts are abysmal. Online services are easy to use, so we'll probably keep our checking accounts but definitely need to find greener interest bearing options for savings.
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July 2023 by Sunny Ennis
The Chase Branch in Shelbyville is the most friendly and knowledgeable branch I have ever been too. Hillview, others in Jefferson county not so much - thank you Amber for your support and time!!
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July 2023 by Tricia Parker
Thank you Amber and other Chase Bank staff! I appreciate you helping me today.
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May 2023 by Christopher Graves
Switched to Chase because my auto loan is with them. Other than a few minor hiccups they've been great so far. The local branch is awesome. If you need to talk to them and it's not a rush you can schedule a time through the app and they will call you. They were also super patient when I had an issue receiving my debit card. They knew that the Louisville post office is slow and kept me informed.
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May 2023 by Brenda Walker
Very helpful staff Very nice people
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August 2022 by Jenn N.
Not one branch in Kentucky answers their phones. My branch was in Shelbyville and not only do they never answer, they admitted they never go to their mailbox! Sometimes I deposit checks by mail since I don't live in that city and a check was held for over two months! I had to drive there and inquire. The clerk said "Yeah we just never check the mail" Seriously?! Then I got charged a $15.00 wire transfer fee that was a complete surprise. No I don't think so. I switched to another bank and will be closing this one out. Since they don't answer and you can't close your account online I'll have to make a useless trip 25 miles out of my way JUST to close it. In the 21st century DO BETTER Chase...Do better!
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June 2022 by Wince L.
Zero Stars. I went to this branch to cash a clients large deposit check or have it turned into a certified check. I was treated like a lepper, and accused of being belligerent for trying to find a win win situation that wasn't against their policy. They refused to allow me to open a new account with them to deposit the check into even. Upon leaving their establishment due to lack of professional service, or any service for that matter, they called the police on me and had me surrounded in the parking lot as if I had just robbed them. The only person robbed in this situation was me, of basic respect and customer service.
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March 2022 by Farida Elnemer
They would get five stars if they answered their phone occasionally.
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February 2022 by Dana Howard
Service a little slow today. There was only 2 people working in the bank. The lobby was closed yesterday, only drive thru was available. I guess they are low on staff just like everyone else
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December 2021 by Michael Hall
Fantastic bank! Tom Shaver is awesome! We’re excited to grow with you all!
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September 2020 by Savanna Ross
I will never use this bank again!! I’ve had to replace my card three times now because someone has taken my information and used it. Chase bank needs better security for their cards. Also their bank tellers are not friendly and do not seem to know how to fix problems. The bank teller said she would do “next day delivery” on my card Since this is my THIRD time replacing it but it’s been three days and I still have yet to receive it.
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August 2020 by Teresa Wright
Always treated us with the utmost courtesy and a friendly smile and attitude.
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June 2020 by James Hamilton
Would be nice if they actually answered the phone...
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January 2020 by David Searcy
Was trying to cash a chase account holders check written to me. Took it to a chase bank and they want to charge 8 dollars to cash. Um it’s your guys customer check. Why I would never bank at chase. Then tried to tell me my bank does the same. Not true chase. Do your research. Might be why you have so few locations!!!!