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December 2023 by Bre lyon
The bank charged me 36 dollar overdraft fee because i didnt have money in my checking but i had money in my savings.
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July 2023 by Lindsay Ann
Hands-down the BEST customer service I have ever experienced. Mathew P. was absolutely phenomenal! He took the time to explain every account option, helped us with setting everything up, and made sure we were comfortable and understood everything before we left. He even took the time to tell us about the area, as we just moved from out of state.I am really pleased with the credit union's options and efficiency. I am extremely impressed with my overall experience. My husband and I walked out of there feeling 100% confident in our decision to bank with CCU. 10/10 recommend!
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April 2023 by Matt Sams
Terrible bank. Wouldn't give me change unless I had an account. Didn't ask me If I wanted an account. Will never EVER create an account at this bank. A little kindness goes a long way, no kindness goes nowhere.
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September 2022 by Mark Hardin
Very nice to work with
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March 2022 by Sandra Long
The employees are always helpful and friendly. Short wait time.
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October 2021 by Chelsey Howell
I’d like them a lot more if I didn’t have to wait 30 minutes on hold every time I called…
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May 2021 by Steven L.
I applied for a mortgage online with Commonwealth Credit Union. I received a Mortgage pre-approval from loan officer James Williams. My wife and I found a house we liked and put in an offer that was accepted. The purchase and sales agreement required us to lock in financing within 5 days of the date of the contract. I provided the Purchase and Sales agreement to Mr. Williams, who then requested more financial documentation to process the loan. I provided the requested documentation and reached out to Mr. Williams again for status of the loan and next steps. Mr. Williams then informed me that because of my wife's bankruptcy in 2018 (due to chronic illness) that all the paperwork would need to be resubmitted in my name alone and the process would need to start over. By this time, it was 10 days after the sales and purchase agreement was signed, and the sellers would not wait any longer and put the house back on the market. Not only are my wife and I out $425 dollars for a home inspection, but because the home was for sale by an owner who did not want to pay realtor commissions on the sale, we paid the realtor $1000 out of our own pocket for her help. Jaynel Christensen (VP of Lending at Commonwealth Credit Union) has admitted to the mistake of not catching the bankruptcy at the initial application stage and offered to compensate us for the home inspection but not what we paid the realtor, and suggested we ask for that money back from her. I explained that I was uncomfortable with that, because our realtor had worked for the money in good faith, and the payment to her was not part of any contract that she didn't fulfill. The misconduct was on part of Commonwealth Credit Union, not our realtor. I told Ms. Christensen that I would not accept a partial reimbursement and that they still owe my wife and I $1425.
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October 2020 by Dennis Horn
Love CCU and happy to see their efforts in expanding to more locations. They've always been friendly and responsive.
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August 2020 by Susie L.
This credit union has really thought through the Covid-19 requirements while insuring safety for their employees. When you park to go inside for service there are reminder signs at an easily noticeable height that remind you not to forget to wear a face mask.There is one door designated for entry to the branch. Once you step through that door you will be greeted by an employee sitting on the opposite side of a plastic table who will instruct you to pull your facemask down under your chin and look up at the security camera mounted in the corner overhead. After following that procedure you will be asked to use a pump of hand sanitizer and proceed into the bank for your business.When leaving the bank you will be asked to exit from a different set of doors.I'm quite okay to take these extra steps to insure everyone's safety while taking care of Credit Union business.
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August 2019 by Teddy Bear
It's an awesome place
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June 2019 by Dave Rosenberg
Very fine institution to bank with
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February 2019 by James Monteith
Moving all my accounts over from a big bank chain that I have dealt with for 11 years. CCU has great staff that are easy to deal with and I didn't know what I was missing until was shopping for a loan.
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October 2018 by rebecca hedges
They always go above and beyond to help me with anything I need.
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February 2018 by Jon Martin
Great place to do buisness!
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October 2017 by Ashley Nichole
Its alright
