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October 2023 by keith hicks
Very friendly, fast service! Definitely recommend and we will be return customers
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August 2023 by derek kirkland
I've made appointments only to be told by service writers they can't do the services I requested even though I received appointment confirmations. This has happened 3 times in the last 6 weeks. I called the corporate office and requested the District Manager contact me about the issue over a month ago...still have heard from"James". Just called corporate again, we'll see if anyone gets in contact with me, even though the person I spoke with didn't ask for my contact info. Was also informed they can put in a "request" for the DM or RM to contact me. "Request" them to contact an unsatisfied customer? Sounds like they don't really care.
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August 2023 by Jonathan Exum
We passed our Hylander down to our daughter under the condition she put new tires on it. A few days after having Ken Towerys do the work she called them because she felt a vibration. Instead of telling her to come in they made an appt. For her 3 days later. That night her entire wheel came off while driving, the lug nuts had sheered right off. I went to them directly to allow them a chance to make it right. They said they would. Next thing I know I am getting emails from their lawyers. My car was totaled out and they claimed they had to settle the subrogation with my insurance company first. I wasn't looking for much, for them to give my daughter the money for her tires back, around $700, and to cover my deductible a whopping $300. Wasn't asking for the 2k difference between the insurance settlement and what we had to spend for a lesser and older model car. Or the time and gas spent running between Oldham, Lexington and Frankfort to find said car. Their poor workmanship put my daughter and her boyfriends life at risk. This happened in February and they have yet to make us whole. This is not a local company, they are owned by Monroe out of NY and their actions show they are just a corporate cesspool who does not back their work or take responsibility when they fail.
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August 2023 by Derek K.
Just an update to the continuing BS from Ken Towery's/ Monro Muffler. I called them last week as my last post stated....the "request" for the DM "James" or the Zone Manager "Dan" to call me was taken by CS Rep "Taz". News flash....they never called. I called today @ 10 am and was first in the queue.... waited ten minutes and finally spoke with "Liz" told her I've been waiting for 7 weeks now to hear from either of these so-called "managers"...she put me on hold for an additional 10 minutes. When she came back , she said the DM,James Stephens, is on vacation ( for 7 weeks now) and she just spoke with the zone manager "Dan" and he'd be calling me soon after we ended the call. Yeah that was around 10:30 am this morning....it's now 4:06 pm....shows you how much customer satisfaction matters to this company.
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July 2023 by Melody W.
went in asking for my tires rotated, balanced and aligned and they recommended i get all tires replaced completely. a week later my front left tire flew off so far we couldn't even find it. not only was the tire gone but so was the entire system and buattached to it so i couldn't put a spare on. my car ended up being totaled because of ken towery.
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June 2023 by Laney Faller
Called to see if we could get an emergency tire change 10 minutes before close and they said absolutely! Super speedy service, friendly staff, and a great price! HIGHLY RECOMMEND!
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May 2023 by Robin Brittany Herrell
I absolutely love this place. I called last minute like literally six minutes till they close because I had been stuck on the side of the road with a flat tire. I was in a Camaro, which does not come equipped with a spare tire. Only a tire plug kit but my vaulestem got damaged and the gentleman that was running/managing/supervising The Ken Towerys Tire shop stayed open till I got a ride there. They fixed my valves in very quick and done a great job. Very appreciative of their hard work. Would definitely recommend them to anyone
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May 2023 by Terea Gorsick
Everyone was very nice and helpful. They got us in when we needed and did a great job. I will definitely return to this location.
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May 2023 by Beth Dalton
They did a great job fixing my air conditioner and I'm so glad it's working good!!!!
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April 2023 by Stephanie Mathus
I will definitely be returning to this location. I was going to a competitor and I hated the way I was treated at my last visit. This store came highly recommended by several people and im so glad I listened. I loved the fact they were upfront about the price and wait time. I am a very happy customer
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April 2023 by Melody Wilkinson
Aside from one of my tires flying off after getting them all changed the previous week by ken towery, resulting in my car being totaled, and STILL fighting them for money back for THEIR mistake when the incident happened in january and it’s april; although clearly not the brightest or good at their job, the workers were very nice and should consider a much different career path that has nothing to do with “fixing” vehicles :) (p.s. the 3 stars is for the visit itself not the results)
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April 2023 by Rhomanyn Pearce
Staff was great! Timothy was kind went right to the point and told me what was wrong. I really appreciate this company
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April 2023 by Linda Tung
Staff were so friendly and took care of our tire that had a nail in it very quickly. So appreciate their help!
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February 2023 by Bethanie Nice
We've been using this location since it opened. We used to get fabulous service. Now when we make our appointments, ahead of time, we still have to wait 1.5 to 2 hours for them to even start on our vehicle. After an hour and a half, my husband inquired about when they would get our oil change done. He was told that just because we had an appointment, that didn't mean that's when they would start! They told him this was a one off, he told them but it wasn't, that it's happened on multiple visits now! The guy was just not apologetic or concernend. My husband's description....the guy was rude as =!@$. In the end, the service was comped. Thanks but no way will we waste our Saturday mornings with this kind of service! Today will be our last time in thisstore. Plenty of other places in town!
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January 2023 by William Gunter
Great service today, had a appointment at 1:00 pm for a tire check and rotation and was in and out by 1:30.
