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February 2024 by Vicky Bryant
Everyone was courteous. All were good at their job.
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January 2024 by Robert Flageolle
They're fine for oil changes and that's about it. Absolutely do not have them perform any other services on your vehicle. I spent nearly 4 hours in the bay while they attempted to replace a serpentine belt. The staff has clearly not been trained to perform services that the store offers and tries to upsell on their customers. This was the worst experience I've ever had while getting any kind of automotive work done. Valvoline should be embarrassed by this location. The only positive I have is that the staff was extremely friendly, and I could tell they were frustrated as well. There needs to be more training. This kind of service is inexcusable.
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January 2024 by Rex M.
I have two cars that I have serviced there. I've recently noticed that for both as soon as the temperature outside drops just below (and I mean just below 32 degrees), the windshield washers on both cars have frozen up and thaw out and worked as soon as the temperature rose above 32. one time before, I had an incident where they didn't fill the washer fluid because they were out - however they annotated on the receipt that that had filled it. I'm especially annoyed right now as I'm traveling I64 withe slush on the roads and my washer is not working because it is frozen up. BEWARE, they are putting water in your windshield washer tanks.
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December 2023 by Mark Abromavage
On par with how it should be but dealt with 4 different people and wound up not getting my tires aired up of all things.
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December 2023 by Zach Morey
Location was not very busy. I was second in line and my stay lasted nearly 2 hours for a standard oil change. Oil did eventually get changed and the staff was friendly.
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November 2023 by ds99701
Had a good experience. Checked all the levels on my car and gave me options for services that may be needed. Quick, and friendly.
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October 2023 by April R
For how many people were working they had to be making an effort to be as inefficient as they were. Shouldn't take 40 minutes for an oil change.Edit: Was 3 stars then the manager decided to be rude and have an attitude so 2 is generous.Service: Oil change
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October 2023 by Davis Brown
They Got me right in. If you ever have any Questions or concerns about your vehicle ask to Speak to Noah. They took great care of me. Been a customer for 18 years now and they definitely have there stuff together in Shelbyville.
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May 2023 by Tabatha Nichols
This place was awesome. I've never used an oil change place before. They were patient and thorough.
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May 2023 by Corey Evans
It won’t let me give 0 stars so ??? I cannot complain LOUDLY enough about the service issue I’m going through!!!!!!!! Do not use this place!!! They cracked my oil filter cap and damaged an oil line to the tune of 1000 on top of the 200 oil change. They are refusing to compensate anything and saying it’s normal wear and tear. No way it’s normal wear and tear for my truck to be leaking 5 qts of oil after they ‘worked’ on it, when it was normal before. Terrible response from manager Amber. I will keep going up the chain to get this compensated..this is unacceptable, and I feel sorry for everyone that they have scammed.EDIT It won’t let me answer the company response…so I’m responding here. I spoke with Amber earlier and she was not helpful in resolving the situation…basically told me that they did nothing wrong. I will be making an official complaint to corporate, social media blast to let people know the service I received or actually did not receive…,.and signs in front of store to let people know to avoid this business at all costs. Also will be contacting my attorney
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April 2023 by Josh Garrett
Had oil changed on 2-27-2023 a few days later I had oil leaking from filter all over someone's driveway. This is the second time I have had issues with this company. I received zero concern from them about oil all over someone's driveway, I had to pay out of pocket to get the mess cleaned up. The company located in Shelbyville is terrible and if you value your engine DO NOT USE THIS PLACE!!Service: Oil change
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April 2023 by Steven Wood
The young lady who waited on me was ex exceptional with her positive attitude and knowledge of the services available.
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February 2023 by Sarah Garrick
Super friendly. Short staffed. Kept me updated on progress and wait time. Did a great job!
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January 2023 by T
Oil change itself was quite quick, but I chose the wrong day/time.
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October 2022 by Elisa Cooper
Had a great experiance as usual. Quick friendly service.
