Victra is a Verizon Authorized Retailer located in Shelbyville, KY, dedicated to providing an excellent experience for its guests. Customers appreciate the welcoming atmosphere and the helpfulness of the staff. Many reviews highlight the knowledge and friendliness of the store consultants, who focus on finding the best products at the best prices without overselling. Employees like Derek and Joe are noted for their patience and support during lengthy processes, such as data transfers and set-ups. One customer praised John for his personable nature and quick service, despite being the only employee on duty at the time. In contrast, another local Verizon store in Bardstown received negative feedback for its rude service and lack of attention. Overall, Victra in Shelbyville is recognized for its great customer service and friendly team, making it a favorable choice for wireless needs.
Great service Rachel was very helpful and knowledgeable on all products
March 2026
Ethan was great this evening! We came in with a phone that had connect issues and wouldn’t work we just bought from another store. He fixed it and even stayed after hours! 10 Stars!!
March 2026
Ethan was absolutely amazing!!! He went above and beyond for us. He stayed more than an hour past closing to help us when we were in a crunch. Give this man a raise!!! Ask for Ethan if you need any help 10/10
