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August 2025 by Amber Meredith
Customer service is very friendly, the units are clean. They are a phone call away if you have any issues
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August 2025 by Alex Wigginton
Not happy with service. Will be removing my stuff this month. Plus rent went up without a notice but I noticed it soon as I got my receipt. Also problems with my code not working as well and getting changed.
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August 2025 by Sheila Buchter
The person who helped was great Janina
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August 2025 by Brenda Kiely (Bee)
Friendly customer service, good location for my needs, 24/7 access and feels safe
Would recommend
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August 2025 by shae collins
I've been at lighthouse storage for years at this point. I love that I could contact them at any time and paying over the phone with the system is easy.For the main part they do keep the building clean they do keep trash out they do watch the cameras. Everytime I pay with the phone they do send an email receipt right away no issues ever. I have moved lockers about 3 times (different size/different building) each time it was simple and straight to the point which was lovely.
At one point the kiosk had broken in the lobby and they did allow me for an extension until it was fixed which helped a lot. Everytime someone breaks the gate it is fixed ASAP.
I have had some issues with them for example mice issues because the building is made of walls that are corrugated metal
And attached to a straight strip of metal there are gaps where if you stand in the locker where the wall meets outside you can see outside of the building/sunlight. This has caused issues in the past I've had a locker completely inside no walls attached to outside but again because of this it allows mice to enter your locker and run around the building unfortunately. I have mentioned this in the past. Also I do pay for a building that temperature controlled. This obviously plays into that issue because it's not insulated so the building isn't truly temperature controlled in the summer it's hotter than outside and in the winter it is colder than outside. I have had a mattress ruined due to this issue and was asked if I had the insurance they offer I was not made aware of this when I signed up for a locker. I did get it for some time but I did end up dropped it because every year the rent goes up. I don't like that the rent goes up and these issues are not resolved. With that being said years ago I did ask if I could take care of whatever issues I had with mice on my own I was told that was okay. Another thing is if you lose or break your key on accident you cannot break your own lock also they do not have an emergency person to do that. I do wish they had trash bins/carts to move items as well. I did have a bin of food in my locker at one point (limited time chips) they were in the locker in a sealed bin where they were not touched. When I collected it I was told I broke the contract (I had no idea) when this happened I did appreciate they told me and let me correct the issue which it was getting shipped that day which is why I picked it up. The only thing I didn't appreciate was I felt scared and a bit frustrated/mad because of the way I was spoken to. I do believe respect goes both way but with that being said this is the only time in all the years I've had my things here I felt that way. Generally I do feel they are very kind it just came off more hostile than firm maybe a bad day? We are only human.
With all that being said I do believe the issues that I have are 100% fixable and I continue to choose them due to dependability/location/surveillance. I don't believe my rent should have gone up about $20 (about $5 increase a year )so far because of me maintaining the mice problem myself(no more issues in my locker) I have asked for a reduction they did not agree. But I am happy to have my things stored here. If you keep your things here the only thing I advise is keep them in the big Lowe's tubs and you won't have any issues with things being ruined. I do and haven't had any issues since.
I do want to add this review was posted after receiving an offer saying if I reviewed them I would receive $10 off next month which I've never been offered but do feel is really wonderful. I will be calling to confirm it is taken off thank you for reading if you made it to the end!
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August 2025 by Jennifer T.
If you’re looking for a place to store your stuff that won’t judge you for owning 14 Halloween inflatables and a suspicious number of throw pillows, THIS is the spot. I came in with a trunk full of chaos and left feeling like a minimalist queen. These folks don’t just give you a storage unit—they give you therapy with a roll-up door. Clean units, secure gates, cameras everywhere (like Big Brother, but comforting), and the customer service is fantastic. The cost is fair and less expensive than other places.
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June 2024 by Sheila
Mosquitoes lots and lots of mosquitoes!
Other than that, it's good. They notified me that my unit was unlocked, which I greatly appreciated! Plus, I was there pretty late when I first moved in & the police came by 2 or 3 times. That made me comfortable & reassured as well❣️
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May 2024 by shelby eddington
Just rented space and everyone that I spoke with were very helpful and friendly… had a slight issue using code to gain access but Michelle was there for me. And I was able to get access. Space was clean and easy access.
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May 2024 by Donald Herp
I have rented for them before, the units are clean and will Maintained. They have the best Prices.in town. The people are very friendly and will work with you.
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April 2024 by Stan Hong
I am a repeat customer. Not only did I rent a storage facility last year, I rented a second unit after I sold my Motorhome. The SHEPHERDSVILLE location is extremely nice, exceptionally clean and well managed. I trusted my valuable possessions in their hands. There was no need to call around for pricing, these units are of top quality! In addition their customer service is phenomenal. They are available 24/7. I’d like to give an unbiased shout out to Beth, who reserved my new latest storage unit. Beth is a true professional. She treated me with the utmost respect. I would highly recommend her as “Employee of the Month”. Needless to say, don’t waste your time in shopping around for your next storage unit, Lighthouse Storage is your best solution to all your storage needs.
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February 2024 by Samantha Roederer
everything has gone smoothly.
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February 2024 by Mark Boles
Easy entry to storage area. Nice kiosk area.
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February 2024 by Aryan Hall
Very helpful and pleasant to speak too
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February 2024 by Harleigh Lang
Urgently had to rent a storage unit, Michelle was a great help, very kind and answered all of my questions. I haven’t started using the unit yet but Michelle made renting one a very easy process. Thank you Michelle!
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February 2024 by Christina Macon
Easily rented unit over the phone. Had immediate access. Anne was very helpful.
